gassafetycerts.com Reviews 

976
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, prompt, and professional, often describing it as outstanding. Many highlight the staff and engineers as courteous, friendly, and knowledgeable, often going above and beyond to ensure safety and satisfaction. The booking process is frequently noted as easy, smooth, and well-organized, allowing for quick appointment scheduling. However, some customers also noted issues with communication and follow-up, mentioning they had to chase for updates or certificates after their appointments.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, politeness, and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it easy and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising excellent, quick,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting significant delays... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David whom did the gas certificate went far and beyond what needed in his checks to ensure that everything was safe and correct. Being an engineer myself not easy to impress me but he certainly did.

Company replied

Rated 5 out of 5 stars

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more

Company replied

Rated 5 out of 5 stars

I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more

Rated 5 out of 5 stars

The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

976 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(976)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, easy well done.

March 25, 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Malgorzata,

Thank you for the 5-star review! We’re so happy to hear that everything was quick and easy for you.

If you ever need anything in the future, don’t hesitate to reach out. We’re always here to help!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars

Very good recommend for anyone looking…

Very good recommend for anyone looking for gas safety certification

March 28, 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Lily,

Thank you so much for the fantastic 5-star review! We’re so glad to hear that you were happy with our service and would recommend us.

If you or anyone you know needs gas safety certification in the future, we’d be more than happy to help again.

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars

Everybody was very helpful and the…

Everybody was very helpful and the technician very professional

March 31, 2025
gassafetycerts.com logo

Reply from gassafetycerts.com

Hi Robert,

Thank you so much for the wonderful review! We’re thrilled to hear that our team was helpful and that the technician provided a professional service.

If you need anything else in the future, don’t hesitate to get in touch. We’re always happy to help!

Thanks again,
Hayley
Customer Service Manager
ECO Approach

Rated 5 out of 5 stars

Excellent service

Easy to book, easy to pay for, lovely local engineer attended . Came on time and certified emailed that day. Excellent service.

March 26, 2025
Rated 5 out of 5 stars

Had new Boiler fitted with no CP12

Had new Boiler fitted 3 weeks ago Boiler firm did not supply CP12, although reminded during installation. Then quoted £180 for CP12.
This seemed very high so Googled and found
Gassafetycerts + firedoctor for £75 cp12.
EXCELLENT FIRM AND BOILER ENGINEER

March 18, 2025
Rated 1 out of 5 stars

terrible

STILL haven't received my safety certificate from these people, abysmal service, do not use. Keep calling, still waiting. rubbish.

February 25, 2025
Rated 4 out of 5 stars

Single Task at a Time Helps to Get Experience

From my online serach i found company's website and sent my property details for the Gas Safety Certificate.
Within next two days, received an email and click the link.
Requested for three tasks
1. Gas Safety Certificate
2. Energy Performance Certificate EPC
3. Electrical Installation Condition Report EICR

Accordingly for each task, started receiving phone call from the actual technical engineer.

The problem i faced, each engineer was giving me the testing/assessment date according to their own time table. For me it was not easy to find one or two days when all engineers will have their empty work slots for completing the task.
I had to call my tenant and ask them every probable appointment date and time. It is also annoying for me i) to take off from my work, so that either myself or the tenant is available at home).
Sometimes the working slot is am or pm not given a fix two hours slot. That created more time management problem.
The initial task booking system should asked me my availability or the number of days and AM or PM hours i may be available.
The best thing would be not the give more than one task at a time.
As i have given three tasks --first week two tasks on two different days. Second week another tasks combined.

Second issue:
After completing each task, i have received email notifying me how to access those reports. Each email is related to respective task with an order ID. But after several attempts i could not get all the test certificates. Out of three, i could get two certificates. Of course, using laptop was easier than accessing by mobile. I am not giving full 5 stars because one test report was not uploaded. There was a technical error. Out if those three task, EPC report was uploaded twice. Tge Gas Safety Certificate was not uploaded like the other two tasks.
Third issue:
The EPC test result was already available until 2035. I could have saved cost £65 and journey time andbyour (from my work place to my home). We could save that by not doing the test again. The engineer while discussing the job and offering me the time, he or she could tell me there is already a valid test available online for this property. Unfortunately i learned that from experience.

February 13, 2025

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