Gastekhomesafe 

Excellent service from Phil Kitson
New boiler fitted
Phil was amazing under difficult circumstances after a bereavement.
He liaised with a solicitor and key holder and kept me informed from 200 miles away
Thank you Phil .

After years of excellent service from gastek’s most comprehensive home care plan. I felt secure in that they fixed any problem quickly and without cost. I now discover that plan does not cover replacement parts or the labour involved . We were without any heat for 2/3 weeks prior to and over Christmas. Phil eventually fixed it by replacing three control parts on Wednesday of Christmas week charging me £333 which included labour.I complained but Phil insisted the care plan did not cover parts or labour involved.
Some 15 months ago after reporting a toilet failure to flush Phil decided that the only solution was to replace the toilet which cost £250,again obviously not covered by the plan. They also refused to take away the old toilet which even now is repairable. I feel very let down by Phil and still consider that my plan should have met the cost of replacement parts.
I have cancelled the plan and now get parts and labour included with additional cover at lower premium with another company.
I had a new boiler fitted by Gastek and they did an excellent job. However I need a care plan fit for purpose

Efficient professional work from Phil with a friendly manner many thanks Moira

Very good service no problems at all with the service received, on time worked efficiently and clean and tidy before the engineer left.
The only issue was a bit of delay in scheduling due to a person being on holiday, I didn’t understand why the person who answered the phone couldn’t sort it out.

Just had new boiler installed. Fast, efficient and friendly. Used previously for Boiler Servicing, Powerflushing and General Plumbing work. Will always use Gastek for plumbing and gas work.

I highly recommend the heat engineers, Phil and Brett who have helped diagnose the problem with our boiler and fixed it really quickly. thank you.

The worst ever customer service. Paid a year platinum membership that included gas service. When booked it, the engineer never came. While trying to understand what happened on the phone, I had to speak with an extremely not polite lady who was passively aggressive, had not my e-mail or phone number?! (with membership) and asked me to pay the visit again.

Great installation . Work started on time and fitted without anyproblems

A non gas plumber is a friend of mine and he recommended Gastek for a much needed new boiler 5 years ago. The installation, and annual servicing since, have been first rate. Reliability is what I want.

My boiler packed in, a new one was replaced within two days, work was done efficiently and team that fitted it where respectful. Would recommend this company.

Extremely pleased with my fire & boiler service.
Thanx jake.

Used Gastek for many years to service my boiler, reliable, friendly staff and reasonable prices...Recommended.

Work to remove old boiler and install a new system carried out in pouring rain all day! Three fitters worked throughout the day to complete a two day job in one day and were exemplary in their work practices observing Covid restrictions, laying dust sheets and vacuuming up at intervals whilst remaining very professional, polite and friendly with minimal disturbance. All old materials were removed and the work and access areas left clean and tidy. I would thoroughly recommend Gastek to anyone thinking of getting their gas central heating updated or replaced.

Regular service and inspection of the office boiler.
Good service and reliable engineers.

Turned up on time. Efficient. Polite. Informative.

Had a new boiler fitted by these guys they were very responsive quoted one day fitted the next they were very polite and cleaned up after themselves would definitely recommend to others thanks

Engineer didn't turn up on first appointment as too late at 6pm.
I was emailed invoice and shouldn't have been.
Gas cert was incorrect.
All points were corrected very quickly.
Would still recommend Gastek.

excellent service done when stated with a smile

Arrived well with the allotted time and serviced the boiler without a hitch.

Quick, efficient service.
Had a new boiler fitted, competitive price and thanks to the Gastech Team me and my family will be warm and toasty now over Christmas.
Happy Customer 😁