Gastrolife Ireland Reviews 

21
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My wife attended the clinic on a recommendation from my consultant. After years of suffering finally got answers and treatment. We are now taking our first holiday together in years after avoiding goi... See more

Company replied

Rated 5 out of 5 stars

The communications via phone and email were super clear. Today I attended the Beacon Gastrolife Clinic and was really impressed by the two staff members I met. Pat was genuine, very patient and kind... See more

Rated 1 out of 5 stars

I rang Gastrolife to enquire which of their tests would be most suited for my symptoms. In the over-the-phone consultation I was advised the in-clinic breath test was what I required. The following w... See more

Company replied

Rated 5 out of 5 stars

Seamless process from start to finish. I was recommended to go GastroLife by my Consultant and only wish I knew about this place sooner. I went to the Naas clinic and had a lovely experience. Provid... See more

Company replied

4.3

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.3

All reviews

(21)

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Rated 5 out of 5 stars

Highly professional

Highly professional, courteous and excellent service from the moment you walk into the GastroLife clinic in Naas and meet Pat and Melissa.

February 13, 2025
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Thank you for the kind feedback, Melissa and Pat

Rated 5 out of 5 stars

My wife attended the clinic on a…

My wife attended the clinic on a recommendation from my consultant. After years of suffering finally got answers and treatment. We are now taking our first holiday together in years after avoiding going away because of how unwell she has been. Onwards and upwards. Very friendly staff also which was refreshing

February 12, 2025
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Thank you for the kind review, enjoy the holiday

Rated 1 out of 5 stars

Not Recommended

I rang Gastrolife to enquire which of their tests would be most suited for my symptoms. In the over-the-phone consultation I was advised the in-clinic breath test was what I required. The following week I attended the clinic for this test. The staff are very pleasant and courteous. However, a number of days later I received my results saying this was negative and there was no further action to take on this. There are, of course, other tests I could purchase... I was then advised to visit my GP. This was the best advice I could receive and I will pass it on to you. Save your time. Save your money. Visit your GP.

June 11, 2025
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Dear Darren, we outlined very clearly to you in advance and on the day that we are a testing centre and and any follow-up is via your GP. This was communicated to you. We spoke this evening to discuss your report and yes it was advised to follow up with your GP to investigate your symptoms further. We also offered further feedback and followup to you.Very disappointing to get this review when it was explained very clearly the importance of keeping your doctor informed and our role. You also signed a consent form stating you understood all of this so I'm very confused by your misunderstanding.

Rated 5 out of 5 stars

BEST CUSTOMER SERVICE FROM PAT AND MELISSA - The communications via phone and email…

The communications via phone and email were super clear. Today I attended the Beacon Gastrolife Clinic and was really impressed by the two staff members I met. Pat was genuine, very patient and kind as I got lost on the way (even with the clear directions)! Melissa was very professional in the testing process and made it all much easier. Thank you Pat and Melissa. You do a great job. Maria Mc Govern
Fantastic customer service.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

I was referred by my dietitian

I was referred by my dietitian. From the booking process right through to my results, I was so impressed at how professional all the staff were. I would give 10 stars if it it was an option. On another note, my symptoms are now controlled

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Seamless process from start to finish

Seamless process from start to finish. I was recommended to go GastroLife by my Consultant and only wish I knew about this place sooner. I went to the Naas clinic and had a lovely experience. Provided many answers for me and the problems I am having. Well done folks, keep up the good work.

Pat

July 28, 2022
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Thank you for you feedback

Rated 5 out of 5 stars

Excellent service and very…

Excellent service and very knowledgeable. After years of suffering, I finally got answers and I am now enjoying life again. Thank you so so much for all your kindness and help. Forever grateful

July 25, 2022
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Thank you for your feedback

Rated 1 out of 5 stars

Laboratory test that did not happen

I sent away a laboratory test two weeks ago. Today I called to enquire when I would get the result. It was explained to me in several different ways why the test could not be done because of the Easter Weekend bank holiday delays. Yet it has taken two weeks and me making a phone call to find out the situation. This is incompetence of a serious order. In my opinion this organization is not to be trusted.

April 25, 2022
Unprompted review
Gastrolife Ireland logo

Reply from Gastrolife Ireland

Dear Hugh, You instructions clearly stated to post your completed testing kit back Monday to Wednesday only. You failed to read your testing instructions and posted your testing kit back on a bank holiday weekend and filled out the laboratory form incorrectly with your details. Even though you were are fault we still offered you a new kit and a processed a full refund. Therefore your review is completely unjust and unfair.

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