Gatehouse Bank Reviews 

Paul has been amazing from initial enquiry to the submission of application. But I am quite disappointed with the timelines. I submitted my home finance application 3 weeks ago and i still haven’t heard any decision from them. The underwriters send the unnecessary questions on Friday morning and even though I reply them back instantly, I don’t hear anything back from them over the weekdays. There is no system to see the progress on the application or no exact timelines defined in which one can hope to hear something back. Really disappointed.

Shaz has provided excellent customer service, guiding us smoothly from the initial inquiry through to submitting our mortgage application. She explained the product clearly and made the process stress-free so far. While we haven’t progressed beyond the submission stage, her support has been exceptional. Highly recommend her services!

Shaz at Gatehouse bank was amazing start to finish. I had an amazing advisor who made the whole process so easy and hassle free. She was easy to talk to and had the right knowledge to answer any of my questions. A true asset to her team

Thanks!

Rana Faza served as our finance advisor for a BTL purchase. She was responsive and professional throughout the process, providing excellent guidance. While our purchase fell through due to the seller, rather than Gatehouse, we were grateful for Rana's assistance and look forward to working with her and Gatehouse on our next purchase.

Paul Jones is amazing to work with. Very prompt and efficient with correspondence and moving things to the next stage. Definitely recommend him.

Conveyancing process has zero transparency from the gatehouse side and is unnecessarily slow. I understand the need for the bank to carry out its enquiries and due diligence, but there are multiple times where an enquiry has been raised 2.5 months in and I’m left wondering why the same enquiry couldn’t have been raised at the beginning of the process as a bulk. Additionally, they will ask for documents in piecemeal which causes delays because they need physical copies of the originals couriered across to them. They then sit on the documents for ages without reviewing them. We have been sat now for 2 weeks with no work being done on our case with all indications pointing to the fact that we are ready to exchange but we can’t do anything until Gatehouse gives the go ahead.

I see no reason why the conveyancing process for a standard property with no problems can’t get completed within 8-10 weeks from the point of draft paperwork being shared. The only reason why it takes longer is because of the incompetence and lack of urgency from the Gatehouse solicitors.

Improve this aspect of your HPP process and you have a great product that’s cheaper than all alternatives in the shariah home financing space. As things stand, the process is extremely vexing.

We have had a great experience regarding the islamic mortgage for our very 1st family house and for this I am thankful to Paul

As genuine as reviews go, our Advisor, Suzette (Suz) was 5+++ stars. I believe she went above and beyond in taking us through the stages, providing advice and explaining as we progressed. Candidly, I don’t think we could have asked for better support.

The process from start to final acceptance with the bank was relatively quick. However, the underwriting process had its challenges. I found the requirements of the underwriters to be somewhat opaque at times. Additional conditions/criteria/requirements which weren’t listed on the website, suddenly became crucial for approval. Despite these hurdles, we were ultimately able to complete the transaction with the support of our adviser, Suz.
This is our second transaction with Gatehouse, which speaks to our overall satisfaction.

So far so good. I have had two meetings with Shaz to go over the terms of borrowing with Gatehouse Bank. Her mannerism and professionalism are impeccable. I hope this is a sign of things to come.

Shaz Essa, our advisor, is highly professional and attentive. She took the time to understand our needs and recommended the best products. Proactive and clear in her explanations, she managed the process efficiently. I highly recommend starting with Shaz for an Islamic mortgage.

As a first time buyer, the process of Islamic finance seemed daunting. However, from the start, the Gatehouse Bank advisers were very supportive and understanding, especially Rana, who took our application call. She was professional, helpful and efficient, and went out of her way to meet our needs. We would definitely recommend Gatehouse Bank if you are looking for a stress-free experience.

Gatehouse has been a lovely experience to work with. I managed to secure a finance offer within a month of making an offer on a property. Suzette Brivett was utterly exceptional! It was like having a personal advisor on hand. She was always quick to respond to my emails, always explained everything clearly, and made me feel confident about Gatehouse. The underwriters were also super quick who did their checks in 48 hours. Hats off to Gatehouse and the team, really appreciate you all making my journey onto the property ladder an exceptionally smooth one!

The service on arrival was really good starting at the bar,after sitting down at our chosen table the new menu was great lots to chose from my wife and me decided on chicken tikka it arrived promptly and was lovely.
We followed with deserts and they were very good as well will definitely be returning.

Don't use this Bank, pay no interest 1.2%, other bank 4%+and I can not get my money out for 3 years,

Shazia has been really helpful from the get go.
Although im yet to get an official approval for my mortgage, the whole experience has been great alhamdulillah. Im a first time buyer so my knowledge in understanding finance was limited but Shazia helped me through it and its been such an easy process so far. What i appreciated it was that i can pay off my mortgage earlier if needed (especially at no extra cost if less than 10% on a yearly basis). Gatehouse is shariah compliant which is what gives me peace of mind. However i would like to see where money is invested. I have been told its in halal businesses but transparency would be great.
Naz

Worst bank
The beneficiary account name cannot be verified when funding in. I even doubt if this is a scram.
I was able to access my account via phone, but not the web. Reason unknown.
Later I was required to complete authentication on web. Therefore I reset the password. Without a clue, all criteria are green-ticked, the reset failed.
Now authentication is not done, and accesses are denied.
My account is still not ready after 3 weeks of application.
I have had almost 10 accounts throughout my life, local and foreign, Gatehouse is the worst so far.

Fantastic service.
My son has just managed to get onto the first rung of the property ladder, thanks entirely to the marvellous Ash and his heroic team of mortgage advisors.
We have always tried to avoid interest and it really hasn't been easy. I think the hardest was watching my sons (both with straight A's in A'Level, in science/maths) not applying to university but looking for work and just being rejected by employers for months based on lack of experience. My eldest was finally offered a job in the NHS. He lived at home and saved every penny. Eventually he got onto a degree level apprenticeship with a guaranteed job at the end and Gatehouse agreed 'in principle' to grant him a mortgage. To cut a long story short, he found a house, put in an offer, then Gatehouse were reluctant to lend to an apprentice UNTIL Ash and his team took up the case and were able to negotiate a deal which is affordable for my son. He has now started looking for a spouse and I'm clearing rubbish out of his back yard.
I can't thank (or recommend) Gatehouse highly enough. By offering a sharia compliant mortgage which is affordable and akin to a 'normal' mortgage, they have given my son the most amazing opportunity to start his life as a home-owner and avoid the perils of renting (which I'm all too familiar with). A highly recommended bank from a very pleased customer. Thanks.

The gate house is the only bank offering Sharia`a compliant financing which a great support for families in the west . The process is thorough and well manageable. Shaz Essa , my adviser was very supportive during the whole process and she is well trained and knowledgeable in this regard.

Gate House Bank is The better alternative available to most sharia complaint mortgage. It covers 95% of the finance with your 5% deposit minimum. It makes it more affordable for the people who don’t have enough deposit for other banks in the market to get Sharia compliant mortgage for muslims.

Shaz Essa the advisor is quite knowledgeable, friendly and helpful. She always stays on the top by responding to your queries promptly. She guides you properly through every single step and very good at communication. I had a quite good experience with her to submit my application.