Gatehouse Bank Reviews 630

Shaz Essa at Gatehouse Bank is the best at managing and comprehending clients with difficult mortgage applications and approvals.
Without her, my mortgage application with Gatehouse Bank would have been a chore. But she understood my delicate situation and made the best of it when traditional banks couldn't. Gatehouse is, in my opinion, the UK's mortgage reference point. They understand their clients' conditions and make the best of them to function, as opposed to high-street banks, which just follow an outmoded model.
Thank you to Shaz and Gatehouse bank.

Buying another peoperty through Gatehouse, Thank you Mohammed Fiaz, excellent as usual. The process is actually quick and effecient which you can appreciate once youve been through it a few times

Our experience with Suzette was exceptionally pleasant. She was professionally astute, tackling all of our questions with diligence and clarity. Whether the queries were intricate or straightforward, Suzette dissected them in a manner that was highly accessible to us. Her calm and gentle approach is a true reflection of the high calibre of employees at Gatehouse Bank.

I had a brilliant experience at every stage. Staff were very informative and friendly. The process was very clear and straight forward. I would highly recommend Gatehouse to all of my friends and family. Mohammed Fiaz, our advisor, was very clear and made the process as easy as possible.

Me and my husband have completed the initial application for our first home purchase plan with Gatehouse Bank recently. It was straightforward but required detailed documentation to ensure compliance with Sharia principles. Gatehouse Bank clearly outlined eligibility criteria, and the support team helped clarify what was required, including proof of income, employment details, and personal identification documents.

They have provided a transparent list of documents needed and Helpful guidance on Sharia-compliant requirement.

Upon speaking with Mohammed Fiaz during formal application call, we had a really good discussion on understanding of our needs, goal and our understanding of halal mortgage process. As a first time buyer we did have some queries regarding the entire process but Mohammed Fiaz explain the process and entire purchase plan very thoroughly. He was very clear on every piece of details for formal application and the purchase plan . I do appreciate all his help to complete our application form.

I would definitely recommend gatehouse bank if someone is looking into halal mortgage plan.

Shaz, the home finance advisor was incredibly helpful and responsive the entire time. She had great product knowledge and was able to offer advise on the benefits of each product.

I had a great experience working with Ary Jaff. What stood out most was his deep understanding of the Islamic product; he was able to navigate the specifics effortlessly. Ary always made time to speak with me and provided genuine advice that felt like he had my best interests at heart. My valuation is now complete and the offer issued. I highly recommend Ary if you want someone knowledgeable and trustworthy!

Highly recommend Shaz. We now await final decisions and have full trust in Shaz to keep us informed.

Had this misfortune of been placed with gatehouse bank in early Dec 2025, On a standard 2 bed terrace, after a down valuation despite a signed rental agreement been produced and comparables in the area, we proceeded regardless thinking and been told speed was one of there strong points.

4 weeks after the valuation, still no further on my broker escalated to the business development manager, after a call with the underwriter i thought finally getting somewhere.

Then told, despite knowing weeks earlier because my LTD company also uses private lending they were not willing to pay out - Despite the private lending been unsecured, floating in the LTD company to be deployed when needed.

I have now wasted approx. 8 weeks, time and money to not actually be any further on.

One to avoid, if your broker places you with these as a lender ask to be placed elsewhere, My broker has since dropped gatehouse from his panel.

Initally had a good experience with my personal advisor (SE) who has been dealing the case after many couple hours conversation and go through documentation and supporting document once she was happy with all she asked for product fees and valuation. Then she inform me underwriter is not happy and given an useless reason the income by mortgage ratio despite showing it work they lack understanding and never answer by basic question why SE approved if that's the case... either underwriter is wrong or SE.. but regardless they didn't refund my money back. Never use them ... or if you are ensure that take in writing SE is happy if it wont go ahead they will refund product fees.

After wasting couple of month with gatehouse scam and almost losing the property went to strideup bank for Islamic mortgages there process way clearer and transparent explained the situation to them and got approval within 2 weeks and they save the deal highly recommend Stride up as compare to Gatehouse

I finally found a Shariah Compliant bank. Gatehouse have made Shariah finance accessible. I recently applied for a Buy to let and the whole process was so easy. Aisha from Gatehouse was extremely polite and professional and helped me all the way.

I had an excellent experience working with Suzette throughout my mortgage application. From start to finish, she was professional, approachable, and incredibly supportive. She kept me well informed at every stage, explained things clearly, and was always quick to respond to any questions or concerns.

Suzette’s customer service was outstanding, and I genuinely felt supported throughout. I wouldn’t hesitate to recommend her and Gatehouse to friends and family.

If you want the process of buying your first home to be 1000x more stressful, painful, and horrible, use Gatehouse Bank.

The application process with them is so painful it's a bit of a joke. You're asked a wildly unnecessary number of detailed questions - which frankly feels quite insulting at times - and have to provide documents after documents after documents. Only for underwriters to reject your mortgage and provide zero reasons when asked why. So we are expected to provide absolutely all details to every aspect of our lives, and Gatehouse Bank can just operate in complete vagueness. That seems very fair.

To paint a picture of how bad my experience was, at one point during the process I told my adviser (Ary Jaff) that I would be out of the country for 10 days and would not be able to take calls until I returned to the UK. He then proceeded to call me 4 times consecutively (!) for something completely non-urgent, to which I was forced to pick up while at an important family event. Completely unprofessional.

Go with an Islamic mortgage provider like StrideUp instead, if you want to keep your sanity and feel respected during what is already a difficult process as it is.

Suzette has been Very Helpful for the application process with updates on a regular basis. I would recommend Her for any kind of process with GHB. I have had to go through the process for reasons unavoidable, thrice, due to our vendors and have to say She has been Very helpful to us as a Family. we are grateful to her and her help.

Shaz Essa was very patient in answering all my questions, I felt a sense of genuiene care and that she wanted me to get the best deal. Very responsive to my emails and has a good finacial understanding.

Suzette has been very supportive on my application to the Islamic HPP, she accommodated her schedule accordingly to speed up the application given the tight deadline I am in. I highly appreciated her work and advises throughout the entire process.

Good experience with Gatehouse Bank. We highly recommend Rana Faza as a home finance advisor. She has been a great help in supporting us with the finance for our new home. Rana is personable, professional, and always communicated clearly throughout the process. She is extremely competent and knowledgeable, which gave us real confidence at every stage. We truly appreciate all her hard work and dedication in helping us achieve our home in a Shariah-compliant way. Thank you, Rana.

Our experience with Gatehouse Bank has been very positive so far. The application process has been smooth, and communication has been clear and timely throughout. Our advisor, Shaz Essa, has been incredibly helpful, supportive, and responsive, always taking the time to explain things and keep us updated. We’ve also had correspondence with other members of the team, who have all been professional, friendly, and helpful, which has made the process feel well-managed and reassuring. We’re really pleased with the service so far and hope everything continues to go well as our application progresses.

I would like to take a moment to recognize and sincerely thank Suzette from Gatehouse Bank for the exceptional service she provided throughout our process. From start to finish, she was extremely professional, knowledgeable, and approachable. She patiently answered all of our questions and addressed every concern we had, ensuring we felt confident and informed at every step.

Suzette’s politeness, attention to detail, and thorough understanding of the process made what could have been a stressful experience completely smooth and reassuring. Her dedication and commitment to helping her clients truly stand out.

I genuinely believe that her expertise, professionalism, and outstanding customer service make her a valuable asset to Gatehouse Bank.

Shaz Essa is very professional. This is my second time working with her, and I’m extremely satisfied with the consistent level of professionalism she provides. I highly recommend her to anyone looking to finance their home.