Gatehouse Bank Reviews 630

I had the pleasure of working with Suzette throughout the application process, and I can confidently say it was the best customer service experience I’ve ever had. This was our first time navigating a mortgage and working with Gatehouse, and Suzette was nothing short of amazing! She kept us consistently updated, responded to my emails with a quick turnaround, and was an absolute delight to communicate with.

They won't let you withdraw you money without jumping through hoops, putting you on hold for hours at length, asking you to do a rain dance for them, etc. I'm still waiting.

I am a first time buyer and considered Islamic Home Purchase Plan for religious reasons. There are very limited providers in this space and with Gatehouse being the cheaper alternative, I proceeded with doing the DIP application online. After having an offer accepted on a house, I submitted all the documents and was put through to Ary Jaff who was the advisor throughout the application process. He was very helpful in clarifying all of my questions as well as very proactive in issuing a successful finance offer. The process now moves on to the bank's solicitors with whom I hope to have the same experience and look forward to a successful purchase of the property.

I want to express my heartfelt thanks to Ary for his exceptional help and unwavering support throughout the entire process of purchasing our family home. Ary has been incredibly dedicated, always available to assist us at every step. Even when we were running out of time with our mortgage offer, he went above and beyond to extend it just enough for us to complete our purchase something we are truly grateful for.

Ary’s wealth of knowledge and professionalism were consistently evident, and his commitment to ensuring everything went smoothly was unmatched. He always took the initiative to follow up with the team, ensuring there were no delays or complications. His guidance, patience, and attention to detail made this journey so much easier for us.

I wholeheartedly recommend Ary to anyone using Gatehouse. His support and expertise are invaluable, and we couldn’t have asked for a better person to help us through such an important milestone.

We worked with Shaz Essa, a Home Finance Advisor, during our mortgage application process, and we couldn't be more impressed. The support we received was truly exceptional. She guided us through every step with clarify, patience and expertise. She took the time to answer all queries and made what could have been a stressful experience feel manageable and reassuring. It's rare to find such dedication and professionalism, and we want to commend Shazia Essa for providing outstanding service. We're so grateful for your help and would highly recommend to anyone seeking mortgage advice and the whole process.

Sue Brown was a great help in getting our refinancing done for a shariah compliant remortgage through Gatehouse. She was knowledgeable, patient and polite. Thank you again.

Shabz Essa was amazing and she talked us through the process of applying for HPP as we move away from conventional riba based mortgages.

This bank claim to efficiently provide Islamic mortgage.
It is far from efficient.
It takes interest which it disguise as rent and aquisition fee. This is more costly than a costly conventional mortgage. Please do not get fooled that this is Islamic mortgage

Shaz has been incredible throughout my home purchase, providing essential information and the perfect guidance when needed. Her dedication has made the entire process very easy, and it has truly been a pleasure working with her.

As a first-time homebuyer, navigating the overwhelming amount of information was challenging. However, Shaz has been invaluable, highlighting the most important aspects from the start with patience and clarity.

I highly recommend Shaz to anyone feeling lost in the process but looking for a supportive, knowledgeable expert in Sharia-compliant home purchases. You’ll be in great hands!
Once again thank you very much for all your help and support Shaz I really appreciate it.

The bank took over 6 months to only ever keep asking if I still want to apply for a mortage and never actually speak with an under-writer.

They're so unhelpful and unprofessional. I decided to cancel my application!

I did my HPP application call yesterday with Ms. Rana Faza, the bank’s home finance advisor, and was impressed by her diligence, supportive and friendly attitude, and grateful that she answered my queries and went through the different finance options that matched my priorities. I felt she was “on my side” in the process. Also I gained a better understanding of what Shariah Compliant model was being used. Thank you.

Suzette has been incredible throughout our home purchase, providing essential information and the perfect guidance when needed. Her dedication has made the entire process seamless, and it has truly been a pleasure working with her.

As a first-time homebuyer, navigating the overwhelming amount of information was challenging. However, Suzette and the team have been invaluable, highlighting the most important aspects from the start with patience and clarity. Despite tight timelines, Suzette went out of her way to accommodate us in her busy schedule which is a true testament to her commitment to customer care.

I highly recommend Suzette to anyone feeling lost in the process but looking for a supportive, knowledgeable expert in Sharia-compliant home purchases. You’ll be in great hands!

Don’t bother using them OakNorth is better

I opened a savings account with this bank in February 2024.

During 2024 I had a few personal difficulties and had too move around a bit. Because of this I needed to change my address a few times in order to keep my account safe. It’s seems as though Gatehouse gets upset with customers who experience difficulties and with those who need to change their address more than once. They refused to take any further payments from me and have now stolen the savings, that I have with them. I can not withdraw my funds.

If I am able to provide transaction dates, security answers, email address and current address what is the problem?

I will be giving them a call tomorrow and will not hesitate to visit them and call the police while I am there.

If I could give no stars I would
This bank has asked me to send statements through the post. Had to find a bank that will print them then go to the post office to buy a stamp. Then now I’m told they send them by post yet again to another branch. Very insecure. Have they never heard of pdf??
The 1 person you ring is working from home. Can never speak to a manager because conveniently he’s in a meeting not there or some other excuse
All I want is my money returned to an account I have but it seems they want to keep it
Wished I’d never set eyes on this bank dreadful bank
All the staff seem to say is sorry or I’m afraid

It’s not good enough Please don’t join this bank

Rana Faza was very knowledgable and provided very professional and excellent customer service.

Exceptional Service from Shazia Essa – Highly Knowledgeable in Islamic Mortgages

I first reached out to Shazia Essa a year ago for advice on an Islamic mortgage, and she was incredibly helpful from the start. She patiently explained everything in detail and provided valuable guidance. When I was ready to proceed, I emailed her, and she promptly booked me in for a slot.

From there, Shazia made the entire process smooth and efficient. She handled my application quickly and professionally, ensuring everything was done correctly. Her deep knowledge of Islamic finance, combined with her excellent customer service, made the experience stress-free. I highly recommend Shazia to anyone looking for a reliable and knowledgeable home finance advisor!

I am still awaiting a withdrawal which I requested 5 days ago from my so-called 'Easy Access' account. Gatehouse are insisting that the nominated account to which I have requested the withdrawal is authenticated and have sent out a code in the post. However, my account has been authenticated previously and there has been no change. I am therefore of the opinion that this is simply a delaying tactic. All deposits into my account have been made from my nominated account and no attempt has been made to validate my nominated account through the Confirmation of Payee service which they state on their website is usual practice. Absolutely ridiculous! They are very slow to respond to emails or secure messages. Extremely disappointing service.

04/02/2025 Still awaiting the withdrawal I requested on 29/01/2025 and have requested daily since. No apology for the error regarding my nominated account. Just further delay. Absolutely appalling service.

05/02/2025 Further delay while they deal with my complaint and complaints office closed today for training.....

I made a withdrawal from my savings account yesterday and the funds should have been paid into my nominated account before 5 yesterday. No money has been received from Gatehouse. Apparently Gatehouse used Barclays Bank. No info available from Gatehouse. Very poor service. No updates nothing.

Serious issues with transfers today. Customer service closed, no updates on website or app. Disinterested in the stress and problems they are causing. Avoid.

Rana Raza provided great help. She was very helpful and tried to provide excellent support through the application process.
Thank you Rana and may Allah SWT reward you and your family
Dr Tanweer Ahmed