Gatehouse Bank Reviews 630

We're very grateful for the expert help of Mr Paul Jones from Gatehouse. He is knowledgeable, responsive and always supportive and made the process as simple as possible for us. Thanks!

It was a pleasure dealing with Fiaz and Gatehouse. Fiaz made the journey really smooth, was very knowledgeable through and most importantly, helped me promptly whenever needed. Thanks for all your help and best wishes.

The Home Finance Adviser from Gatehouse bank, Shaz Essa was very helpful and knowledgeable throughout the process. Shaz provided me with great insight, the support I needed and responded to my queries very quickly and efficiently. I would recommend Shaz to anyone who is looking for home finance advice with Gatehouse bank.

I have recently received an offer from gatehouse bank, the process was smooth and special thanks to my advisor, Ary gaff, who was really helpful , quick and clear in his repsponses.

I recently completed the process of Islamic home finance with Gatehouse Bank, and I couldn’t be more satisfied. The entire experience was smooth and well-organized, thanks to my finance advisor, Shazia Essa. Shazia was incredibly professional, attentive, and knowledgeable throughout the process. She took the time to explain all the details clearly and answered all of my questions with patience. I truly appreciated her dedication and expertise, which made the process stress free.

We selected Gatehouse Bank for buying a house using an Islamic mortgage (HPP), our adviser was Ary Jaff, and we have just completed the process with him.

Overall process was very smooth with the support provided by our advisor and the bank, and other communication from Ary was very prompt and helpful.

To be honest I have not had a good experience with them submitted my application was supposed to get a email to confirm the slot for a telephone appointment never got that email and randomly called on a day where I was busy but someone how I manage to speak with the advisor during the phone call advisor asked me to produce few documents which I agreed and also I asked her for an email to confirm what I needed to provide waited for a couple of days didn’t heard anything so called back the bank to find out what’s going on and try to explain that I am expecting en email they said ok no problem we will ask the advisor to an send an email again which I said ok no problem I waited for another two days didn’t heard anything so I called back and I was a bit upset as well trying to find out why I am not getting any response from the bank the person told me that application has rejected and I tried to explain that few days ago advisor asked me to provide few documents and now your trying tell me that the application has been rejected to me personally it sounded a bit unprofessional and not caring

Paul has been amazing from initial enquiry to the submission of application. But I am quite disappointed with the timelines. I submitted my home finance application 3 weeks ago and i still haven’t heard any decision from them. The underwriters send the unnecessary questions on Friday morning and even though I reply them back instantly, I don’t hear anything back from them over the weekdays. There is no system to see the progress on the application or no exact timelines defined in which one can hope to hear something back. Really disappointed.

Shaz has provided excellent customer service, guiding us smoothly from the initial inquiry through to submitting our mortgage application. She explained the product clearly and made the process stress-free so far. While we haven’t progressed beyond the submission stage, her support has been exceptional. Highly recommend her services!

Shaz at Gatehouse bank was amazing start to finish. I had an amazing advisor who made the whole process so easy and hassle free. She was easy to talk to and had the right knowledge to answer any of my questions. A true asset to her team

Thanks!

Rana Faza served as our finance advisor for a BTL purchase. She was responsive and professional throughout the process, providing excellent guidance. While our purchase fell through due to the seller, rather than Gatehouse, we were grateful for Rana's assistance and look forward to working with her and Gatehouse on our next purchase.

Paul Jones is amazing to work with. Very prompt and efficient with correspondence and moving things to the next stage. Definitely recommend him.

Conveyancing process has zero transparency from the gatehouse side and is unnecessarily slow. I understand the need for the bank to carry out its enquiries and due diligence, but there are multiple times where an enquiry has been raised 2.5 months in and I’m left wondering why the same enquiry couldn’t have been raised at the beginning of the process as a bulk. Additionally, they will ask for documents in piecemeal which causes delays because they need physical copies of the originals couriered across to them. They then sit on the documents for ages without reviewing them. We have been sat now for 2 weeks with no work being done on our case with all indications pointing to the fact that we are ready to exchange but we can’t do anything until Gatehouse gives the go ahead.

I see no reason why the conveyancing process for a standard property with no problems can’t get completed within 8-10 weeks from the point of draft paperwork being shared. The only reason why it takes longer is because of the incompetence and lack of urgency from the Gatehouse solicitors.

Improve this aspect of your HPP process and you have a great product that’s cheaper than all alternatives in the shariah home financing space. As things stand, the process is extremely vexing.

We have had a great experience regarding the islamic mortgage for our very 1st family house and for this I am thankful to Paul

As genuine as reviews go, our Advisor, Suzette (Suz) was 5+++ stars. I believe she went above and beyond in taking us through the stages, providing advice and explaining as we progressed. Candidly, I don’t think we could have asked for better support.

The process from start to final acceptance with the bank was relatively quick. However, the underwriting process had its challenges. I found the requirements of the underwriters to be somewhat opaque at times. Additional conditions/criteria/requirements which weren’t listed on the website, suddenly became crucial for approval. Despite these hurdles, we were ultimately able to complete the transaction with the support of our adviser, Suz.
This is our second transaction with Gatehouse, which speaks to our overall satisfaction.

So far so good. I have had two meetings with Shaz to go over the terms of borrowing with Gatehouse Bank. Her mannerism and professionalism are impeccable. I hope this is a sign of things to come.

Shaz Essa, our advisor, is highly professional and attentive. She took the time to understand our needs and recommended the best products. Proactive and clear in her explanations, she managed the process efficiently. I highly recommend starting with Shaz for an Islamic mortgage.

As a first time buyer, the process of Islamic finance seemed daunting. However, from the start, the Gatehouse Bank advisers were very supportive and understanding, especially Rana, who took our application call. She was professional, helpful and efficient, and went out of her way to meet our needs. We would definitely recommend Gatehouse Bank if you are looking for a stress-free experience.

Gatehouse has been a lovely experience to work with. I managed to secure a finance offer within a month of making an offer on a property. Suzette Brivett was utterly exceptional! It was like having a personal advisor on hand. She was always quick to respond to my emails, always explained everything clearly, and made me feel confident about Gatehouse. The underwriters were also super quick who did their checks in 48 hours. Hats off to Gatehouse and the team, really appreciate you all making my journey onto the property ladder an exceptionally smooth one!