GateHub Reviews 293

I was having trouble getting my KYC verified, I reached out to Gathub support and they responded quickly. The help he with verifying my ID, now I can send and receive USD from my bank account.

Simply schematically solve the photo and document problems.

I have been trying to use thir KYC app for several weeks many times but it does not work. I do not understand how company can operate.

I have been getting the error code error code: error_secret_decrypt for over 2 months now. I has been reported several times and all I am told is that my concern has been escalated and that there are not updates.
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Updated information as of 7/12/2022
Additional service request submitted

Your request (562594) has been received.

A support agent will contact you as soon as possible.

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March 27, 2022
Request received: #559791 Reset 2fa
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May 22, 2022
Your request (561590) has been received.

A support agent will contact you as soon as possible.
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Sophia has corresponded with me for three months (March 9, 2022- June 2022) months. She can provide additional information. All she tells me when I check the status is that there are no updates and no other ways to resolve this issue. In other words, hurry up and wait!

8/1/22
My issue with Gatehub was finally resolved a couple of weeks ago. I am truly thankful to those who had to intervene to make it happen. It is too bad that I had to post on this site to get support because their team is not attempting to provide good customer service. I added two stars. Now they have three from me.

Recieved your reply almost same day but not satisfied with the process. It is bit lengthy and difficult for me. You should make it simpler. My account should have been opened as individual as default. I am not even able to see my wallet.

I couldn't log in because I changed my phone number. My problem was solved quickly and efficiently. Thanks a lot.

What a piece of crap their verification process is. Been trying to get verified for 5 weeks.

Trying to transfer money and it has been held up for t5 days. Asking me all kinds of questions to verify funds and intentions.
My intentions are to make money, but I won't do it an that platform.

Keeps rejecting verification. I sent the xrp I had to a different wallet, and thanks to them lost 10 xrp. Don’t do business with these!

Hi everyone,

All those who had problems with GATEHUB, please let us get together and get our money back. My account was hacked in 2016 and GATEHUB gave all kinds of excuses.

Waiting on your reply.

Soleri

very bad customer service...i am not recommended any one to use gate hub...

Terrible, I lost 600 xrp with this company. They are also not regulated by financial ombudsman and when you try to contact them. No response...
Scam!!!!!

Contacted support to disable 2FA, only got an automated response asking for a picture. Picture was taken and sent to them. Now it's been more than 2 weeks and still no reply and 2FA is still active.

Terribly slow support.

Had an old account with old phone number. Went through their credentialing with my official photo, picture of me, signature. They created a NEW account and did not give me access to my OLD account. Sent in a request through support and its been over a week with no response. Super shady company and regretting ever dealing with them. Also I am suspicious of giving them ALL my new information again. I credentialed already with the original account. Why I do not use foreign exchanges anymore. Too many crooks.

Service? they have no idea??

I am dealing with the issue that I cannot access my xrp ledger wallet. The investigation development from Gatehub is investigating since last year but still no improvement. Now I received 2 times an email with the request to send the old rec key so Gatehub can transfer my funds to my new account which I have created. Can you please advise if the below email is an scam or real from Gatehub as they are not allowet to ask secret information...?

We will send your XRP to a new account as soon as you provide a password or recovery key for your old account (registered to the email ... ).

We suggest that you sent it in plain text.
Kind regards,

William

We suggest that you sent it in plain text.
Kind regards,

I had a problem in not receiving emails to my linked address they sorted it out within 48 hours and Im now up and running again, as for delays in receiving payments I cash in some Ripple coins today it went through straightaway and my money was in the back before I even had time to log on I was going to move my other ripple coins over to another company but I'm sticking with Gatehub now, very happy

tried to log into my old account that was locked out with a recovery key, but it didnt work. I made a new account to retrieve my XRP coins with the secret key to find out that they magically disapeared.

Very poor service, simply a scam. Best thing I did was reported them to the police and filed a claim with refund_cart that recently refunded my losses, found them on google. This bunch got me to invest from a loan, they're simply a scam company. Nobody can prove me wrong.

I’ve been using Gatehub for years started in 2017 I’ve never had a problem