Gatekeeper Reviews 

1,983
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,983)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grace was lovely and was patient…

Grace was lovely and was patient waiting for my daughter to arrive. Lovely property and definitely interested

September 22, 2026
Unprompted review
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Reply from Gatekeeper

Grace will be so pleased to hear this. Best of luck with your decision!

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Amazing service through out

Amazing service through out. Dan Thorne. Was professional. Always kept me informed a pleasure to work with . Polite. And knowledgeable. Thank you gatekeeper. Neil Carter

September 22, 2026
Unprompted review
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Reply from Gatekeeper

Thank you, Neil, I really appreciate your kind words. It’s been a pleasure working with you!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Excellent service from Dan at Gatekeeper

I instructed Gatekeeper to sell my property in Swindon back in January, and Dan has been fantastic throughout the whole process. He kept me updated regularly even while the property was being prepared for sale, and once it went live on the market it sold quickly — I received an offer of £260k, above the £250k asking price, which I've now accepted.

Dan was always responsive, professional, and clearly knew the local market well. He made what could have been a stressful process feel straightforward, and I'd have no hesitation recommending him and Gatekeeper to anyone looking to sell in the area.

Thank you, Dan!

September 22, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for putting your trust in me to sell your property. I’m really pleased we got the result you were hoping for, and I appreciate the recommendation.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Good experience viewing the house

Good experience viewing the house, Joe was very friendly and helpful with any questions we had.
Thank you for all the help.

September 19, 2026
Unprompted review
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Reply from Gatekeeper

Thanks for the feedback. We’ll make sure Joe hears your kind words!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Our Bampton viewing today with Laura

We viewed a property today in Bampton with Laura. She was very welcoming and answered any questions we had. It was a great experience. Top class. Thank you

September 19, 2026
Unprompted review
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Reply from Gatekeeper

Laura will be delighted to hear this. Thanks for taking the time to leave a review!

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Fantastic company

Fantastic company, very professional, friendly and reliable service so far.
Would definitely recommend.

September 18, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the recommendation! We really appreciate you choosing Gatekeeper and look forward to helping you in the future.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very happy with gatekeepers

Very happy with gatekeepers, Sam especially kept me up to date with everything and made sure to call to keep me updated.

Made me feel very reassured and relaxed through the process of my first home

September 18, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Buying your first home is a big step, so it’s lovely to know you felt in safe hands. Wishing you all the best in your new home!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Great Service

Dan Thorne and Alice Luke have done a thorough and good job at finding tenants and doing all the admin associated with this. They have communicated well with us throughout the process. Alice has been a great help in organising for the property to be clean and fresh for
the new tenants to move in.

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for trusting us with your property. Alice will be delighted to hear your feedback!

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Redhouse garden

Viewing went very well from start to finish, l received all the answers to my questions.
Not rushed around the property great experience thank you.

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the lovely feedback. We hope the property turns out to be the right one for you!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

A professional helpful service

A professional helpful service. Fully informed at each stage. Great support.

September 15, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We’re pleased to hear it! Making things easier for our customers is what it’s all about.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

A very good viewing

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for taking the time to leave us a review. We really appreciate it.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

We have been dealing with Lucy and the…

We have been dealing with Lucy and the team for a number of years at they are superb. They have just found and managed a new tenant and new property really smoothly.

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for continuing to trust Lucy and the team over the years. It’s lovely to hear the latest tenancy and property have both been taken care of smoothly.

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Great Experience

Excellent comms, online portal was easy to use, Charlie was communicative and helpful throughout, making the process painless and seamless.

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Charlie will be delighted with this feedback. We’re glad the communication and online portal helped make everything straightforward for you.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Knowledgeable and reliable partner

Really positive experience. Knowlgeable and experienced team who engage quickly and clearly at all stages of the rental process. Provide sound, commercial information confirming knowledge of the market operating within. Finally, good communications and accesible when needed. Recommended.

September 17, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate the recommendation. Clear communication and honest, informed advice are a big part of what we aim to provide, so it’s great to hear your experience has reflected that.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura the Estate agent

Laura the Estate agent, is a professional, lovley warm person who took time to answer my questions, snow me around this lovkey property, pointed out what was going to be fixed, friendly towards ne and emphatic to my living g situation im in right now.informative and explained facilities within tbe property. It was a True pleasure to meet Laura, and I love the property of which iv applied for. . !!

September 16, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Laura will be so pleased to read this. It’s important to us that everyone feels comfortable asking questions and gets the support they need, and we hope everything goes well with your application.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Great local estate agent

Great local estate agent. Charlie and Lucy helped to make the buying process as smooth as possible. Many thanks.

September 14, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for taking the time to leave a review. Charlie and Lucy will really appreciate the feedback, and we’re glad they helped make the process a smooth one.

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Couldn’t be happier with Gatekeepers

Couldn’t be happier with Gatekeepers. After a buyer pulled out they managed to secure us a new buyer within a month to help us secure our preferred house. We would definitely list with them again in the future

September 16, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear the team helped you get things back on track after the first buyer pulled out. We’re delighted you were able to secure your preferred house, and we’d love to help again in the future.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Super helpful and informative

September 15, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thanks for the lovely feedback. We’re glad you found the service helpful, and we hope we can help you again as your property search continues.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Easy to book and arrange a viewing

Easy to book and arrange a viewing. Confirmation texts and emails. Liz was there and greeted us on time. She had planned the walk around pointing out and highlighting areas. Great relaxed viewing. Felt comfortable with Liz. Loved the property.

September 15, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Liz will be delighted to hear this. We want viewings to feel relaxed and give everyone the chance to get a proper feel for a property, so it’s lovely to know you felt comfortable.

Best wishes,
Dan Thorne | Sales Director

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