This is second lease through Gateway2Lease. As before they made the process really easy. I left it very late but they worked hard to source something within our requirements in time. Communication was... See more
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Review summary
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Reviews shaping this summary
Buying my new car through Gateway2Lease was my first experience of using a leasing company rather than a dealership. All my initial questions were answered promptly and quotes were clear. Once I had... See more
Company replied
Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... See more
Company replied
Fantastic organisation. All staff were extremely responsive when dealing with queries and sending/trading documentation to finalize the lease. You can tell this level of service is part of the compan... See more
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Company details
Information provided by various external sources
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Contact info
4.8
Excellent
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Highly recommended and extremely professional!
I made contact with Gateway2Lease following a poor experience with trying to organise a business lease direct with a dealership. My enquiry was initially handled by Aditya who provided me with several quotes / options, including saving me £90 a month vs. the dealership. Once my order was placed, Samantha took over and managed the whole process. I was kept up to date throughout and if I had any queries, they were always answered in detail and in a timely fashion. Thank you for making the process so easy! :-)
November 10, 2026
Unprompted review
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Five Star Deal n' Service..Here's why..
Five Star Deal n' Service..Here's why..
Tom and Jordan were excellent.
I secured a great deal.
They followed my order through to post vehicle delivery informing me what was happening each step of the way.
Just shows you how the personal touch is so valved in this day and age from the small family run business.
We done chaps I have recommended your company to interested people already.
October 23, 2026
Unprompted review
Reply from Gateway2Lease
Good afternoon Ken,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
It is wonderful to hear how pleased you are with the deal you secured and the service you received from Tom and Jordan. We know how important it is to keep our customers informed throughout the entire journey, from placing an order right through to post-delivery, so it is lovely to hear that they kept you updated every step of the way.
As a family-run business, we truly believe that the personal touch makes all the difference, and your kind words mean a great deal to us. We are especially grateful that you have already recommended Gateway2Lease to others!
We will be sure to pass your lovely feedback on to Tom and Jordan. Thank you again for choosing us, Ken, and we wish you many happy miles of motoring and magical adventures in your new car! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
Very smooth transaction
Very smooth transaction. Once the car and terms were selected I was kept up to date on the progress of the car from build day to shipping to delivery day. No issues encountered. I have leased through Gateway2lease a number of times now and they stand out for competitive pricing and an easy process and will continue to lease from them in the future.
October 14, 2026
Unprompted review
Reply from Gateway2Lease
Hi Philip,
Thank you so much for your fantastic 5-star review and for continuing to choose Gateway2Lease for your vehicle leasing! 😊
We’re delighted to hear that you found the whole process smooth and straightforward, and that our updates kept you informed every step of the way, from build day through to delivery.
Your continued trust in us means a great deal, and we really appreciate your kind words about our competitive pricing and service. We look forward to helping you with your future leases too!
We hope you enjoy your new vehicle and wish you many happy miles of motoring and magical adventures! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
Great service so far
Great service so far, from ordering the car, being updated on the process and having the car delivered. All has been a really smooth process and the car even came earlier than expected!!
October 12, 2026
Unprompted review
Reply from Gateway2Lease
Hi Laura,
Thank you so much for your lovely 5-star review! 😊 We’re delighted to hear that everything went so smoothly, from placing your order through to delivery, and that your new car arrived earlier than expected!
We hope you enjoy your new lease vehicle and wish you many happy miles of motoring and magical adventures! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
Very Good
I've been using Gateway2Lease for years and have leased numerous cars through them. They have always provided a professional, reliable and efficient service. Communication is excellent, and whenever I need to speak to someone, I can always get hold of the right person quickly. I wouldn't hesitate to recommend them.
September 28, 2026
Reply from Gateway2Lease
Thank you so much, Nick, for your fantastic 5-star review and for continuing to choose Gateway2Lease over the years!
It’s wonderful to hear that you’ve leased numerous vehicles through us and that you’ve consistently found our service professional, reliable and efficient. Knowing that our communication and customer support have made such a positive impression really means a lot to the whole team.
Thank you also for your continued loyalty and for recommending us — we really do appreciate it.
We hope you enjoy your latest lease vehicle and wish you many happy miles of motoring and lots of magical adventures! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
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Helpful and efficient
Claire and Ruth were very helpful and efficient with the process.
September 28, 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review!
It’s wonderful to hear that Claire and Ruth were so helpful and efficient throughout the process. We’ll be sure to pass your lovely feedback on to them both.
We hope you enjoy your new lease vehicle and wish you many happy miles of motoring and lots of magical adventures! 🚗✨
Best wishes,
Jodie and the Gateway2Lease Team
Smooth and easy leasing process
The leasing process was smooth, straightforward and easy from beginning to end, I received prompt, helpful customer service from Samantha and Jordan throughout. Would be happy to use Gateway2Lease again
September 30, 2026
Unprompted review
Reply from Gateway2Lease
Thank you, Michael, for your fantastic 5-star review! ⭐
We're so pleased to hear that you found the entire leasing process smooth, straightforward and hassle-free. It's lovely to know that Samantha and Jordan provided you with such prompt and helpful support throughout your journey. I'll be sure to pass on your kind words to them both, as I'm sure they'll really appreciate your feedback.
It's always rewarding to hear that our customers would be happy to use us again, and we truly appreciate you choosing Gateway2Lease.
We hope you enjoy your new vehicle and wish you many happy miles of motoring and magical adventures! 🚗✨
Best wishes,
Jodie and The Gateway2Lease Team
Brilliant
Have been brilliant with my first foray into leasing a vehicle.
Cost and service has been exemplary
September 23, 2026
Unprompted review
Reply from Gateway2Lease
Thank you, Paul, for your lovely 5-star review! ⭐
We're delighted to hear that your first experience of leasing a vehicle has been such a positive one. It's wonderful to know that you were happy with both our competitive pricing and the level of service you received throughout the process.
We always aim to make leasing as simple and enjoyable as possible, so your feedback really means a lot to us.
Thank you for choosing Gateway2Lease, Paul. We hope you absolutely love your new vehicle and wish you many happy miles of motoring and plenty of magical adventures ahead! 🚗✨
Best wishes,
Jodie and The Gateway2Lease Team
harassing
Called; asked if it's Michael. I said no.
Then they left a voicemail and a text.
Stop spamming. I said it's not me. Realize you've been given the wrong number and stop harassing.
EDIT: I can prove it was you: your number is 01299407360. And yes, someone is giving out my number to different companies as if it was theirs, which is annoying. But after I told you that's not Michael, you mustn't continue reaching out to the same number.
September 22, 2026
Unprompted review
Reply from Gateway2Lease
Good afternoon,
We’re sorry the contact you received was frustrating. We’ve reviewed our recorded calls and contact logs to understand what happened.
A vehicle enquiry was submitted to us with your number, so our Sales Advisor made a genuine attempt to contact the person named on it.
The first call ended before the advisor could establish that the number was incorrect. They tried calling back, but the call went to voicemail.
Our review found no further calls after we were told the number was incorrect. We appreciate how frustrating it is to receive contact intended for someone else, and we’re sorry for the inconvenience caused.
Kind regards,
Mike & The Team at G2L
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We had a really positive experience…
We had a really positive experience with gateway2lease. Hannah who dealt with our car lease was amazing and helped us to look at different options for the car we wanted. The whole process was so easy and they dealt with all of the process, right up to the car being delivered. We are so happy with the service and would 100% recommend this company! Thank you so much
September 21, 2026
Unprompted review
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review! ⭐️
We’re absolutely delighted to hear that you had such a positive experience with Gateway2Lease and that Hannah was there to make everything feel easy and straightforward from start to finish. We’ll be sure to pass your lovely feedback on to her — we know she’ll be thrilled! 😊
It’s fantastic to hear that you’re so happy with your new lease vehicle, and we really appreciate you taking the time to recommend us.
Wishing you lots of happy driving, memorable journeys and plenty of magical adventures in your new car! 🚗✨
Best wishes,
Jodie and The Gateway2Lease Team
Gateway2Lease 2nd Lease 👍
This is second lease through Gateway2Lease. As before they made the process really easy. I left it very late but they worked hard to source something within our requirements in time. Communication was excellent throughout and no matter who I spoke to, they were familiar with my case. Really happy with their service and wouldn’t hesitate to recommend.
August 24, 2026
Reply from Gateway2Lease
Thank you so much, Andrew, for your fantastic 5-star review! ⭐️
It’s wonderful to hear that you’ve chosen Gateway2Lease for your second lease and that, even with the tight timescale, our team could work hard to find a vehicle that met your requirements and get everything arranged in time.
We’re especially pleased to hear that you found the communication excellent and that whoever you spoke to was familiar with your case — that’s exactly the level of service we aim to provide.
Thank you again for choosing Gateway2Lease for a second time and for recommending us. We really appreciate it! 😊
We hope you enjoy your new lease vehicle and wish you many happy miles of motoring and magical adventures! 🚗✨
Best wishes,
Jodie and The Gateway2Lease Team
Fantastic company
Fantastic company. After a disappointing experience with another company, I needed a fairly quick turnaround on a new car. Claire was in touch within minutes of completing the form and couldn’t have been more helpful. Communication was excellent and my new car was delivered earlier than I had asked for, which in itself was a short timescale. Aftercare from Ruth has been fantastic, checking in on day of delivery and afterwards, and making sure everything is in order. Thank you both so much, I’ve recommended you to everyone I know!
August 26, 2026
Unprompted review
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, Kerri! ⭐️
We’re absolutely delighted to hear that, after your disappointing experience elsewhere, Claire was able to step in so quickly and help make the process as smooth and stress-free as possible.
It’s wonderful to hear that the communication was excellent and that we managed to get your new vehicle delivered even earlier than your already-short timescale! 🚗😊
We’ll be sure to pass your lovely feedback on to both Claire and Ruth. Ruth will be especially pleased to hear that her delivery-day and aftercare support made such a positive difference.
Thank you so much for recommending us to everyone you know — that really does mean the world to the whole G2L team!
We hope you absolutely love your new lease vehicle and wish you many happy miles of motoring, wonderful journeys and lots of magical adventures! ✨
Best wishes,
Jodie and The G2L Team
Unfortunately my 3-year lease via…
Unfortunately my 3-year lease via Gateway is soon to end, simply because Jaecoo's port and delivery delays scuppered my new lease with them.
I just wanted to give my deep thanks to Vicky, Jodie and Beth for their kind professionalism throughout. Each of you are a credit to the Gateway brand.
I wish all of you much happiness and further success.
Eamonn 🙏
September 8, 2026
Unprompted review
Reply from Gateway2Lease
Thank you so much for your incredibly kind 5-star review, Eamonn. 🙏⭐️
It has genuinely been a pleasure helping you, and I’m so pleased that, despite the disappointing delays with your Jaecoo, you felt supported and well looked after by myself, Vicky and Beth throughout.
Your lovely comments really do mean a lot to us, and I’ll be sure to share them with Vicky and Beth. It’s customers like you who make all the chasing, emails and occasional leasing challenges worthwhile! 😊
We’re very sorry that the delays ultimately scuppered your plans for your next lease with us, but we’re incredibly grateful that you chose G2L for your previous vehicle and took the time to share such thoughtful feedback.
Thank you again, Eamonn, for your kindness, support and very best wishes. We wish you every happiness and success too, and hopefully our paths will cross again in the future!
Best wishes,
Jodie and The G2L Team
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I have never used a lease company…
I have never used a lease company before and Gateway 2 Lease were recommended to me. From the initial introduction through to lease completion, Kelly & Katie have been really friendly and informative, keeping me updated of progress regularly. I will happily lease from them again and I will be recommending their company to others. They have been excellent
September 7, 2026
Reply from Gateway2Lease
Thank you so much for your wonderful 5-star review, Jo! ⭐️
We’re absolutely delighted to hear that your first experience of leasing was such a positive one and that Kelly and Katie were there to guide and support you throughout the process. We’ll be sure to pass on your lovely comments to them both. 😊
It’s fantastic to know you would happily lease with us again and would recommend G2L to others. Your kind words and recommendation really do mean a lot to the whole team.
We hope you love your new lease vehicle and wish you many happy miles of motoring, exciting journeys and lots of magical adventures! 🚗✨
Best wishes,
Jodie and The G2L Team
Great family business
I really like this family business and is my go to car lease company. Professional & efficient and i can always speak to a human if i need to without holding on for hours.
July 1, 2026
Reply from Gateway2Lease
Hello Rebecca,
Thank you so much for the lovely 5-star review! ⭐ It means a lot to hear that Gateway2Lease has become your go-to leasing company, especially as a family business.
We’re really pleased that you find the team professional and efficient, but most importantly, that you can always get through to a real person when you need us! We know how frustrating it can be spending ages listening to hold music, so we’ll happily keep picking up the phone! 😄📞
Thank you for your continued support and for choosing us time and time again. We really appreciate it and look forward to helping you with your next lease! 🚗😊
Mike & The Team at G2L
Great personal service from the team at…
Great personal service from the team at Gateway. Claire and Ruth made the whole process easy with regular check ups and prompt replies to my queries. I can highly recommend them.
August 17, 2026
Reply from Gateway2Lease
Hi John,
Thank you so much for the fantastic 5-star review! ⭐ It’s brilliant to hear that Claire and Ruth made the whole process so easy and kept you well looked after with regular updates and quick responses.
Providing that personal service is something we really pride ourselves on, so it’s lovely to know you felt supported from start to finish.
We really appreciate your recommendation and for choosing Gateway2Lease. Enjoy your new car, and we hope to help you again in the future! 🚗😊
Ian and Amy were great
Ian and Amy were great. They kept in touch regularly, responded promptly to emails and were available throughout the process. I would definitely recommend G2L for a painless and simple solution to car leasing!
August 17, 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, James! ⭐️
We’re delighted to hear that Ian and Amy were so helpful throughout your leasing journey. It’s great to know they kept you regularly updated, responded promptly and were always on hand when you needed them.
We really appreciate you choosing Gateway2Lease and recommending us. We hope you enjoy many happy miles of motoring in your new lease vehicle! 🚗😊
Best wishes,
Jodie and The G2L Team
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Great resolution to a poor experience
After being a Gateway2Lease customer for many years, I was disappointed with how an issue surrounding a cancelled order was handled, particularly as I had been trying to place replacement business with them at the time.
I left a negative review because I felt that, after years of repeat business and recommendations to friends and family, the situation had not been dealt with particularly well.
Since then, Gateway2Lease have contacted me directly, investigated what happened and fully acknowledged that I should have received a response to my original enquiry.
Both Jodie and Mike from the Customer Experience team have been excellent in dealing with the complaint. They apologised, accepted that the service I received at the time fell below the standard it should have, and arranged a full refund of the administration fee.
They have also explained that the matter has been raised internally so similar enquiries are handled better in future.
Things can go wrong with any company. For me, what matters is how they respond when they do, and on this occasion Gateway2Lease have made a genuine effort to put things right.
I’m satisfied with the way the complaint has ultimately been resolved and would be happy to consider using Gateway2Lease again in the future.
August 13, 2026
Unprompted review
Reply from Gateway2Lease
Hi Matthew,
Thank you for taking the time to update your review and, more importantly, for giving us the opportunity to put things right.
We’re genuinely sorry that your original experience fell short, particularly given your many years of custom and the recommendations you’ve made to friends and family. We completely understand why you were disappointed, and you were absolutely right to expect better from us.
We really appreciate your kind words about Jodie and Mike and are pleased that we were able to properly investigate what happened, acknowledge where we went wrong and resolve the matter for you.
As you rightly said, things can occasionally go wrong, but it’s how we respond and learn from them that matters. We’ve taken your feedback on board and raised the issues internally so we can improve the experience for our customers going forward.
Thank you again for your honesty, your patience throughout the complaint and for giving Gateway2Lease another chance. We really do value your continued support, and we’d be delighted to help you again in the future.
All the best,
The Gateway2Lease Team
Very easy process and helpful staff
Very easy process and helpful staff, car was delivered on time and the whole procedure was very professional
August 3, 2026
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, Andrew! ⭐️ We’re delighted to hear that you found the whole process easy and professional, and that our team were helpful throughout.
It’s great to know your new car arrived on time and everything went smoothly from start to finish.
We really appreciate you choosing Gateway2Lease and taking the time to share your experience with us. Wishing you many happy miles of motoring in your new vehicle! 🚗😊
Best wishes,
Jodie and The G2L Team
Brilliant customer care
Brilliant car delivered to my drive , there was a weeks delay inconvenient no fault of mine or the company’s it was handled swiftly with the complaints department from minute one I was contacted by Mike Townsend kept me updated and provided the solution for me I was owed £245 after having to get a hire car and Mike didn’t let it drop till the £245 was back in my bank, instant replies to emails and constant updates through out the week while I was waiting for the vehicle too. It could have been a difficult period wondering where the car was and when is it coming and when my outlay of money for the hire car was returning to me but Mike took on the problems for me and solved them swiftly , absolutely brilliant. Really pleased I’m gone with this company to lease the car.
August 4, 2026
Unprompted review
Reply from Gateway2Lease
Thank you so much for your fantastic 5-star review, Scott!
We're delighted to hear that, despite the unexpected delivery delay, you were pleased with the way everything was handled. We completely understand how frustrating it can be when plans change, so it's wonderful to know that Mike was able to support you throughout, keep you updated, and ensure your hire car reimbursement was resolved as quickly as possible.
Your kind words about Mike's communication and dedication will mean a great deal to him and the whole team. We pride ourselves on being there for our customers when they need us most, so it's fantastic to hear that this made such a positive difference to your experience.
Thank you for choosing Gateway2Lease and for placing your trust in us. We wish you many happy miles of motoring and plenty of magical adventures in your new lease vehicle. Enjoy every journey, and we hope to have the pleasure of helping you again in the future!
Best wishes,
Jodie and The G2L Team
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