UK Carline Vehicle Leasing Reviews 412

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent communication throughout the process. Many people highlight the seamless service, competitive pricing, and the overall ease of the user experience, often noting how straightforward and efficient the entire process is. However, some customers also noted a frustrating experience with poor transparency regarding fees and a lack of cooperation when issues arose, particularly concerning the incorporation of fees into contracts.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, highlighting its ease, efficiency, and professionalism.... See more

Price

People report positive experiences with price, consistently finding great offers and competitive deals. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Cant fault them, great customer service and care delivered a few weeks earlier than expected. Rebecca was great at following up with calls to explain everything and lead me through the process as this... See more

Rated 5 out of 5 stars

I spoke with Keith and shared my details, budget, and what I was looking for in a car. He handled everything seamlessly. I wholeheartedly recommend UK Carline—my car arrives tomorrow and I can’t wait... See more

Rated 5 out of 5 stars

First venture into personal leasing and I have to say it has been very simple all the way through. Clear offers and pricing, easy choices to make and clear options made available. Very straight forwar... See more

Rated 5 out of 5 stars

Yesterday I received my BYD SEAL EXCELLENCE, in the colour I wanted with the trim I requested. Ronnie did a fantastic job, originally I was planning on getting the BYD SEAL DESIGN and the price varie... See more


Company details

  1. Leasing Service
  2. Car Dealer
  3. Car Finance and Loan Company
  4. Car Leasing Service
  5. Car Rental Agency
  6. Motor Vehicle Dealer

About UK Carline Vehicle Leasing

Written by the company

We’re the first car leasing company you should call if you are looking for the best car and van lease deals in the UK. Car Leasing is our passion, it’s why we offer so many jaw-dropping UK lease deals. We offer brand new cars over 2, 3 or 4 years in a range of styles including high-performance cars, family saloons, hatchbacks and commercial vans.

We are an independent company and work alongside some of the biggest car and van manufacturers in the industry to bring you the best business and personal contract hire deals in the UK. We care deeply about our customers and all we want to do is find the best offers for you all time while always offering you an exceptional level of service. If we get anything wrong, we promise we will put it right.

Choosing to lease a brand new car means you can enjoy all of the advantages of owning a car outright at a fraction of the cost, and with no worries about depreciation. Around 6 months before your initial contract expires, which is usually 2 to 4 years depending on your chosen lease terms, we will contact you to talk about replacing your vehicle or we can simply collect the vehicle from if you do not want to lease a brand new replacement model, but after you have leased a vehicle from UK Carline you will want to come back again for some of the best contract hire offers in the market. We will keep you up to date throughout your contract of any changes and also send you reminders about your servicing and mileage checks.

All of the vehicles we have on offer are brand new, and we have a wide range of all makes and models available through our suppliers. When you pick up one of our personal contract hire deals, you will get all of the advantages of purchasing a brand new car at a fraction of the cost and our business lease offers are best in class for support, availability and price.

If you are unsure about leasing a car, please have a look at our informative guides to car leasing where you’ll find information on our highly recommended lease car service and maintenance package, car finance and tax guidance, a guide to Carbon Offsetting and leasing hybrid and electric vehicles, and the advantages of car leasing over buying.


Contact info

4.8

Excellent

TrustScore 5 out of 5

412 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Keith Sheehan

Keith Sheehan, the account manager was always on top of everything and was quick to move through all the necessary steps to ensure that my lease was setup as soon as possible. He was always there to answer my queries and dealt with everything in a professional and timely manner.

April 13, 2026
Rated 5 out of 5 stars

excellent customer service

Was referred to UK Carline via Carwow for leasing my next vehicle. Initial process of placing order for car was really simple and straight forward and got a great offer on the car that I ordered. There was however a small hiccup after the order was made but this was rectified with no hassle or fuss which I thought was really good and showed excellent customer service (probably the best I've ever experienced from any company I've ever dealt with) kept me fully up to date and kept in contact with me throughout the process and for that I totally forgave the small hiccup, small things can always pop up as we are human, but how they deal with that really shows what a company is really like. The online tracking of the process from order to delivery is really good as well as you can personally keep track of everything. the delivery of the car was really smooth process, the guy that delivered the car was really nice and friendly as well. Dealt with Tom and Kit who were both absolutely fantastic throughout the process. I will definitely use UK Carline again in when I am due my next car or when my wife is ready to order her next car later this year. I can't recommend UK Carline enough and they really deserve the excellent rating they have on trust pilot.

February 27, 2026
Rated 2 out of 5 stars

I had to do all the chasing

I had to do all the chasing! The arrangement of the deal was very swift and then my order seemed to go stale, had I not chased I think I would have not received my car. Since taking delivery, I’ve had no documentation and chased again. I have a service package but no idea who or what to contact, should I need to.

February 3, 2026
UK Carline Vehicle Leasing logo

Reply from UK Carline Vehicle Leasing

Thank you for your feedback, and I’m sorry to hear that your experience has been frustrating.

Thank you also for taking the time to discuss this with me yesterday — your feedback has been extremely helpful.

As discussed, we have raised this internally for review and have taken steps to ensure you now have relevant information regarding your service package, as well as direct contact with the appropriate external support team.

We’re committed to improving our communication and overall customer experience, and your feedback is invaluable in helping us do that. We hope that, following our conversation and the actions taken, we can restore your confidence in us.

Kind Regards,
Kit

Rated 5 out of 5 stars

Top Drawer…

Speedy response to enquiry very good rates of hire and all smooth from enquiry to securing the vehicle.

Excellent in every way.

April 2, 2026
Rated 5 out of 5 stars

Mark was super efficient providing…

Mark was super efficient providing answers promptly to questions as this is 1st time leasing (prev. always pcp) had lots. Process very easy, pricing competitive. Would highly recommend. Now looking forward to delivery of new car and final step being same.

April 1, 2026

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