Royal Dutch Gazelle North America Reviews 

175
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company, often praising the exceptional overall quality. Customers frequently mention that the bicycles are exceptionally comfortable, remarkably stable during rides, and feature a smooth, premium build. People truly appreciate the intuitive design features and the powerful motor systems that make daily riding an absolute pleasure. Some reviewers were not happy with certain physical design details, noting that specific components like the saddle comfort, rear rack placement, or adjustable seat options lacked ideal customization. Others also noted specific frustrations experienced upon delivery, such as visible factory finish seams, dealer assembly oversight, or confusing app activation procedures.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the comfortable ride, powerful... See more

Quality

Users describe positive interactions with quality, highlighting that consumers enjoy a comfortable, smooth,... See more

User experience

Customers expressed great satisfaction with the user experience, highlighting that the ride is exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Gazelle Ultimate T10 mid for my wife. We didn't know what to expect, as we were buying this bike based on test rides with Treks that had the same Bosch mid-motor and liked the way they ope... See more

Rated 5 out of 5 stars

I greatly enjoy riding my Gazelle Tour Populair. With the emphasis of my cycling now geared more towards relaxed touring, my Gazelle more than fits the bill. Its upright posture is much more comfora... See more

Rated 5 out of 5 stars

Purchased an Avignon late October. Really appreciate the ease of riding this bike provides. Love the upright positioning. I wish the saddle was a bit more cushy though. I will make an upgrade on t... See more

Rated 5 out of 5 stars

I'm thoroughly enjoying my Gazelle bike whether on flats or hills it is stable, comfortable and allows me to ride places I wouldn't have been able to go before. I have to constantly pedal which allow... See more



Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Repair Shop
  4. Manufacturer

Written by the company

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Contact info

End of Season Sale

For a limited time, enjoy up to $1500 off original prices.

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(175)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A kid again- Thank you

The biggest reason I purchased the my Gazelle was the fact it made and designed by Dutch engineers. Who better than !!!
My Gazelle T10 has opened up biking to me again, making this 60 year old feel like a kid again and exploring my neighborhood around me. Thank you Gazelle!!!

March 11, 2023
Rated 5 out of 5 stars

Research, research, research.

After two months of research, I had specs for every brand ebike in an Excel spreadsheet. My first precondition was mid-drive; I did not want a rear hub motor. My criteria were power, performance, build quality, dealer network, post-sale service, warranty, and finally, weight. Gazelle provided the best value overall and that's what I went with. After 4 years I'm 100% pleased with my choice.

August 29, 2022
Unprompted review
Rated 4 out of 5 stars

I really like my new bike but...

I really like the fit and finish of my Ultimate T10! After about 2 weeks it developed a spoke or possibly a bearing noise on the front wheel. I took it back to the shop 2 times to get it fixed. The first time they adjusted the spokes which did not help. The second time they pulled the hub apart and greased it and the noise has diminished alot. I do not know why the hub of a brand new bike would need greased, but they said that this lack of attention was not uncommon. I still like my bike and am keeping my fingers crossed that this noise issue gets resolved quickly and that I can enjoy it for a long time to come.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality build bikes

Great quality build bikes. Gazelle is a Dutch based company with over 100 years in designing and building bikes. So, they are not a Johnny come lately eBike company. Also, the Bosch system and batteries they use on their eBikes are widely used by many high quality eBike brands given the power and reliability.

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

I'm in Love with My Gazelle C380

I own a Gazelle C380 electric bike and it's the best bicycle I have ever had. I love it because of the high quality parts. It's very easy to ride and super comfortable with full suspension and easy entry. I don't have to swing my leg over it. The electronic shifting is very smooth and a little push or pull makes the tension perfect. The Bosch motor is quiet and powerful and I feel like I could ride on and on every day. The battery lasts a long time, especially on Eco mode. I ride almost daily to work (about 10 miles) and I got about 100 miles off a charge. Super nice.

August 9, 2022
Unprompted review
Show reviews in all languages. (175 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look