Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
GB Bank as usual solved my self generated problem! They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly... See more
Company replied
Rob was extremely helpful and patient in helping me set up my account. He spent 46 minutes on the phone going through each step online with me; even with me asking him basic questions I had just to m... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.5
Excellent
122 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Answered the phone in no time and dealt…
Answered the phone in no time and dealt with my problem straight away!
April 17, 2026
Unprompted review
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GB Bank
Offered competitive interest rates. Generally good service. Called them once with a query regarding a transaction not readily visible at online banking - customer service was able to resolve.
April 10, 2026
Unprompted review
Reply from GB Bank
Hi Sanjay
Thanks very much for your 5-star review. We really appreciate you taking the time to share your experience and we are delighted to hear our Customer Service team resolved your issue.
Kind regards
The GB Bank Savings Team
First class service as always ,very…
First class service as always ,very helpful.which is great.
March 23, 2026
Unprompted review
Reply from GB Bank
Hi Annand
Thank you for taking the time to leave your 5-star review - we really appreciate it.
We are delighted to hear you have continued to receive first class service!
Kind regards
The GB Bank Savings Team
5* customer service and great bank!
Had some investments in a 6 month bond with GB Bank and had interest paid monthly - always on time and a good rate.
Called today to speak about the maturity options and got through with NO WAIT to an actual person in a British call centre. Will be using again as best service and rates.
March 23, 2026
Unprompted review
Reply from GB Bank
Hi Clare
Thank you for your fantastic 5-star review. We really appreciate you taking the time to share your experience of saving with us.
The service we offer our customers is very important to us and we are delighted to hear you will be returning to save with us as you had the best service and rates - thank you for your continued support.
Kind regards
The GB Savings Team
The lady i spoke to was very polite and…
The lady i spoke to was very polite and tryed to help in different ways shes a credit to you bank.
March 20, 2026
Unprompted review
Reply from GB Bank
Hi Gerald
Thank you for taking the time to leave your great review, we really appreciate it.
We are delighted to hear you found our Customer Service team member polite and a helpful, and a credit to the bank.
Kind regards
The GB Bank Savings Team
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We had a bad connection but the advisor…
We had a bad connection but the advisor was very patient and we finally got through my technical difficulties
March 13, 2026
Unprompted review
Reply from GB Bank
Hi Mike
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience of speaking with our Customer Service team. We are delighted to hear our advisor was patient and you got through your technical difficulties.
Kind regards
The GB Bank Savings Team
My telephone call was handled in a…
My telephone call was handled in a professional manner by the agent, who was understanding patient and most helpful with my queries,everything was sorted to my satisfaction.
March 10, 2026
Unprompted review
Reply from GB Bank
Hi Mr Robson
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team who sorted your queries to your satisfaction.
We are delighted to hear that your telephone call was handled in a professional manner, and our agent was understanding, patient and helpful.
Kind regards
The GB Bank Savings Team
Answered my call quickly and sorted my…
Answered my call quickly and sorted my query efficiently.
March 9, 2026
Unprompted review
Reply from GB Bank
Hi Freddy
Thank you for taking the time to leave your 5-star review. We really appreciate it!
We are delighted to hear your call was answered quickly and your query was sorted efficiently.
Kind regards
The GB Bank Savings Team
A very efficient Bank
The phone enquiry was answered promptly and the options were easy to assess. Most importantly, the staff are invariably pleasant, helpful and competent.
March 6, 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear you have found our Customer Service team, pleasant, helpful and competent.
We are very happy you have found us to be a very efficient bank.
Kind regards
The GB Bank Savings Team
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Very helpful regarding my account
Very helpful regarding my account, I had to call twice, the two customer service people were Rea and Dave, would certainly recommend the bank to other people.
March 6, 2026
Unprompted review
Reply from GB Bank
Hi Dawn
Thank you so much for your brilliant 5-star review!
We are delighted to hear that Rea and Dave from our Customer Service team have been very helpful and that you would recommend GB Bank to other people.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Syd was very polite and helpful; answered all my questions.
Syd was very polite and helpful.
March 5, 2026
Unprompted review
Reply from GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear that Syd was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
My heart sinks every time I have to…
My heart sinks every time I have to call a bank. Normally it's a half hour wait with piped music. So I was delighted that my call was answered within a few rings.
Your agent was knowledgeable and friendly and helpful.
I'm impressed!
March 3, 2026
Unprompted review
Reply from GB Bank
Hi Carli
Thank you for your fantastic 5-star review, we really appreciate it!
Thank you for taking the time to share your experience of calling our Customer Service team. We are delighted to hear you are impressed with the service and our agent was knowledgeable, friendly and helpful.
Kind regards
The GB Bank Savings Team
Efficient administration
March 3, 2026
Unprompted review
Reply from GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
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Sid was very polite and helpful
Sid was very polite and helpful. My enquiry was dealt with perfectly.
March 2, 2026
Unprompted review
Reply from GB Bank
Hi Joanne
Thanks very much for rating us 5-stars!
We are delighted to hear that your enquiry was dealt with perfectly, and Sid was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
100% professional
100% professional, both in their approach, courteous yet clear . I always feel supported and confident in discussing anything with GBBank
March 2, 2026
Unprompted review
Reply from GB Bank
Hi Terry
Thanks for your brilliant 5-star review!
We really appreciate you taking the time to share your experience, and we are delighted you have found our service to be 100% professional, and you feel supported and confident talking with the Team.
Kind Regards
The GB Bank Savings Team
Great communication and support
February 25, 2026
Unprompted review
Reply from GB Bank
Hi Christopher
Thank you for taking the time to leave your 5-star review - we really appreciate it!
We are delighted to hear you have had great communication and support from us.
Kind regards
The GB Bank Savings Team
Very helpful.
February 24, 2026
Unprompted review
Reply from GB Bank
Hi Ishfaq
Thank you for taking the time to leave your 5-star review, we really appreciate it!
We are delighted to hear you have found GB Bank very helpful.
Kind regards
The GB Bank Savings Team
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I was greeted by Jacob today and…
I was greeted by Jacob today and received answers to my question
Very efficient and helpful and kind
Thank you Jacob to make my day
Xx
February 24, 2026
Unprompted review
Reply from GB Bank
Hi Elly
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of your call with our Customer Service team. We are delighted to hear that Jacob answered all your questions and was very efficient, helpful and kind.
We will ensure we pass on your great feedback and let Jacob know he made your day!
Kind regards
The GB Bank Savings Team
Spoke to Jacob regarding a query on my…
Spoke to Jacob regarding a query on my account and he was really helpful, polite and he answered all my questions plus great call was answered very quickly
February 24, 2026
Unprompted review
Reply from GB Bank
Hi Patricia
Thank you for your brilliant 5-star review!
We are delighted to hear you had a great call with Jacob and he was really helpful and polite.
We really appreciate you taking the time to share your experience and we will ensure your great feedback is passed on to Jacob.
Kind regards
The GB Bank Savings Team
Understanding of agent
Understanding of agent. Clarity of explanation.
February 23, 2026
Unprompted review
Reply from GB Bank
Hi Debbie
Thank you for your 5-star review!
We appreciate you taking the time to share your experience and we are delighted to hear that you found our Customer Service team understanding and you got a clear explanation.
Kind regards
The GB Bank Savings Team
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