A good experience and item as described. I had great tracking initially but on arrival in UK, I was unable to see where item was! I contacted Grandado and had a quick reply with the UK tracking code... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product did not fit,contacted company, and was offered a increased store credit, which I declined.A full credit was deposited to our Paypal account without any dramas.This is a happy customer
Company replied
My clock temperature was not accurate. I was sent another clock without delay and so far the temperature is reading correct.
Company replied
I placed an order without creating an account by using Paypal. As soon as I placed it I realised I had ordered the wrong colour. I thought I would have a real problem correcting that as I had no acc... See more
Company replied
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Clock
The clock looked as if it had been used
There are marks on the outside
The area where the mechanism is housed is pushed in
The fingers fell off when it was unpacked
May 12, 2025
Unprompted review
Reply from Grandado
Hi Mrs Halligan,
Thank you for your review.
Sorry the clock arrived in poor condition, please send us your order details so we can help resolve this.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good quality hairbrush
My hairbrush is of good quality and materials. Ordering it was simple and easy to do on the website, and the communication from the company about my order was just right, with no fuss or faff. Delivery of my order did take longer than normal, but this was stated by the company in their first communication with me, assuring me that this was to keep prices lower and give free delivery. Always good to get free delivery these days as this can be very expensive. All in all very pleased with the company and their product, and would have no qualms about recommending them to others.
May 15, 2025
Unprompted review
Reply from Grandado
Hi Guest,
Thank you for your review.
Great to hear you liked the hairbrush and appreciated the clear communication and free delivery.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
A lovely neat little product
A lovely neat little product. Efficient delivery from China. Faster than expected.
Thank you.
May 1, 2025
Unprompted review
Reply from Grandado
Hi Richard,
Thank you for your review.
Happy your order arrived quicker than expected and that you’re pleased with the product.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
good delivery very pleased with my…
good delivery very pleased with my purchase
May 14, 2025
Unprompted review
Reply from Grandado
Hi Mr Marsden,
Thank you for your review.
Great to hear delivery went well and you're happy with the purchase.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Pretty good to be fair
Pretty good to be fair. Delivery was as expected delivering across the world but was quick. And the product was great tok
May 14, 2025
Unprompted review
Reply from Grandado
Hi Adam,
Thank you for your review.
Glad everything went as expected and the product didn’t disappoint.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Delivery in decent time kept informed…
Delivery in decent time kept informed the whole time have used these guys before and have been with the process.
May 7, 2025
Unprompted review
Reply from Grandado
Hi Peter,
Thank you for your review.
Thanks for coming back to us again, we’re happy the process stayed smooth and well-informed.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Scam
Scam, I’m disgusting about this site. I ordered a swing and I received just the pelerine. I spoke with them and they said the swing is not included. In the photos and in the description is looks like is about the swing not the pelerine. I will never buy again.
May 10, 2025
Unprompted review
Reply from Grandado
Hi Simona,
Thank you for your review.
Sorry the product didn’t match your expectations and the description felt unclear, we’ll review the website and improve how items like this are shown.
As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Pavel,
Thank you for your review.
Glad you’re excited about your order, that makes us happy too.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent customer service
Excellent customer service, we always get a quick response to our questions.
May 10, 2025
Unprompted review
Reply from Grandado
Hi Rene,
Thank you for your review.
We appreciate your kind words, and we’re always here to help quickly when needed.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Ordered magnet clip on sunglasses and…
Ordered magnet clip on sunglasses and they are not magnetic and therefore totally useless waste of money and had to wait many weeks for them
Total con
Last time I use this company
May 12, 2025
Unprompted review
Reply from Grandado
Hi Charles,
Thank you for your review.
Sorry the sunglasses weren’t magnetic as expected and took so long to arrive. We’ll review that product and ask you to send us your order details so we can help.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
It's fake towel
It's fake towel, it's not Japanese. It's Chinese made. Its worthless.
March 30, 2025
Unprompted review
Reply from Grandado
Hi Imad,
Thank you for your review.
We're sorry to hear the towel didn’t meet your expectations. We’ll double-check the product listing to make sure the description is clear. Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very good and fast
Honestly a very fast and cheap (for the quality) Service , i ordered and came within 10 days , When it said 25 days
March 17, 2025
Unprompted review
Reply from Grandado
Hi Jamie,
Thank you for your review.
Love that it surprised you in a good way, so glad it arrived quicker than expected and at a great price!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I posted a review about the difficulty…
I posted a review about the difficulty of getting a refund from On The Beach, one of your rated companies.
I asked for help from trustpilot and after several attempts had to stop trying as I was doing nothing but wasting time
Valerie Sweeney
November 20, 2024
Unprompted review
Reply from Grandado
Hi Valery,
Thank you for your review.
Sorry to hear about your experience with a different company. If your review was meant for us at Grandado, feel free to share your order details so we can help.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Awesome solution was offered!!
I bought what I learned to be an incompatible battery for my iPhone (a case-battery), but it was AFTER I'd received it. After a few exchange emails an awesome solution was offered -- that I HAPPILY accepted! No challenges, nothing that made me feel anything but a valued customer. I recommend Grandado 100%!!
March 19, 2025
Unprompted review
Reply from Grandado
Hi Robert,
Thank you for your review.
So glad we could find a solution that worked for you! We always want our customers to feel valued. Appreciate your recommendation!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Poor product
Poor product. Doesn’t point north so not much use as a compass
March 19, 2025
Unprompted review
Reply from Grandado
Hi Lee,
Thank you for your review.
That shouldn’t be happening! A compass that doesn’t point north is definitely not useful. I will contact you via your email address, hope we will find an agreement.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent service
Excellent service. Part arrived in just over a week. Was the exact component i needed. Fixed my faucet without much disruption. Recommend using Grandado!
March 10, 2025
Unprompted review
Reply from Grandado
Hi Kenny,
Thank you for your review.
Great to hear the part arrived quickly and was exactly what you needed, appreciate the recommendation!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Delivered in okay time only issue is it…
Delivered in okay time only issue is it came without set up instructions which was disappointing! A u-blox GPS receiver
February 20, 2025
Unprompted review
Reply from Grandado
Hi John,
Thank you for your review.
Glad your order arrived on time! Sorry about the missing setup instructions, if you need help, feel free to contact us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
recieved the potentiometer sooner than…
recieved the potentiometer sooner than expected and found the quality of the item to be good, very happy with thetransaction
February 25, 2025
Unprompted review
Reply from Grandado
Hi Richard,
Thank you for your review.
Happy to hear your potentiometer arrived sooner than expected and that you're satisfied with the quality!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I received my order in very good time.
March 14, 2025
Unprompted review
Reply from Grandado
Hi Terence,
Thank you for your review.
Glad your order arrived quickly, enjoy!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
punctual delivery and the item worked ok
punctual delivery and the item worked ok
March 12, 2025
Unprompted review
Reply from Grandado
Hi Valeria,
Thank you for your review.
Glad to hear your order arrived on time and the item works well!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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