Gearbest Reviews 

Made an order with expedited shipping, they took the money. 2 weeks later I checked the website to find I had a message saying that due to a system failure, they were not going to complete my order so I should apply for a refund. I did that straight away and have still not received the refund 2 weeks later. No emails or notifications

Ordered a zino 2 drone but no proof of shipping and not not able to track the item. Complained and as other reviews, delay after delay and please wait this long, please wait that long. Unacceptable and totally unhelpful company. Avoid at all costs its just not worth the aggravation. Have placed the. Case with pay-pal to get my money back. Basically they will take your money and either don't ship the item or if they do it will take many months to arrive and tracking info wont work

bought an item <1 year and it is not working properly

"One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases."

I asked for it, and they are answer with other things or only say "no" without any explanation.

Don't buy here expensive items, because if it's stop works you lose

Awful website, awful customer support. I regularly cannot open or escalate tickets, due to some strange error messages. I bought a product two months ago, it was shipped on 7th of Sept and should be delivered until 28th of Sept max! It is still not here, on 31st of Oct, I have to write a dozen chats and tickets, and the after-sales support wants me to wait 42 days for a reply of the seller!!! Who the hell wants to wait 42 DAYS after the order is already delayed over one month?? This is just awful.

If I could give this company no stars I would! Ordered a phone almost 2 months ago and obviously they took my payment straight away. No change in my order - and when chased the support line , always the same answer - oversubscribed and now out of stock. Really??? The same excuse 3 times???!!! Please avoid this company - they don't give a toss!!!

I have placed order on 24th and 25th Sep2020. Multiple times I have contacted seller Z-Yeuy Store, but no reply. Contacted to gearbest too multiple times. But till date after 30 days passed, yet there is no information about SHIPPING of my items.Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th and 25th Sep2020 orders yet not shipped. He is cheating innocent buyers putting fake items on sale, take money and then never ship. Moreover gearbest is just supporting this fake seller, so indirectly gearbest are also cheating to customer. I am highly frustrated. Its already nearly 1 month passed when I placed orders last month. But still items not shipped. Please help me or escalate my issue.

Hi I want to warn people not to buy from this seller I paid £750 for an electric bike which I was told would be delivered in ten days three months later no bike I wish I had read the reviews before ordering please do not order anything of value from this website I have asked for a refund with no joy I have ordered hundreds of items from amazon with no problems how this company is still allowed to trade is unbelievable please read all of their reviews before buying that will tell you what you need to know

Episode 4, BEWARE AVOID LIKE THE PLAQUE, finally got my full refund thanks to Pay Pall not Gear best,
Would not fulfil order even though they were showing stock and still accepting orders and payment, continually contacting Super Support which is a joke as is the company, finally cancelled the order after waiting nearly 4 WEEKS then told refund would take 7-14 days so contacted Pay Pall, this company is a joke and should be banned from trading just pathetic excuses and offer NO,NO assistance what’s so ever so BEWARE, Can’t comment on the bikes but reviews look good, WILL ORDER FROM A DECENT COMPANY that knows how to treat there CUSTOMERS, Can’t really say what I would like to say about Gear best as it would not be published

ordered a samebike foldable electric bike on the 16th sept/2020 delivered 3 days later from Poland, I cannot fault the service received or the quality of the product, around £ 400 cheaper than similar electric bikes in the UK

Absolute disaster of a company - please save yourself the hassle and avoid. They sold me an e-scooter, claiming it is in stock (M&T store through Gearbest). 7 weeks later still no product and excuse after excuse about warehousing issues. It is my opinion that the M&T store front is just a scam. I have requested a refund as I ha e finally lost patience. What an absolute waste of time!

What a suprise?!!! trustpilot says all!!! I ordered an charger in early July, until today I still got nothing, (order number 20070700908917562988) cantacted the seller, seller said cancelled my ordered, but I don't get refund! try to contact Gearbest, it's a nightmare to get in touch with them, Shambles!!!! this company should not allowed to operating business!!!

Do I need to say much?!! The reviews here on Trustpilot say it all. I placed an order for a Ninebot ES2 electric scooter on 3rd Aug, and I'm still awaiting the item to be shipped, as of today! The gearbest supplier keeps making excuses. He has taken the order and now cannot execute!

Needless to say, I've applied for a refund. Pathetic

This is the worst service I've ever paid for. It's actually a scam, basically. I ordered Xiaomi Airdots 3 months ago. Still waiting for them.

Gearbests doesn't answer to any of my messages. They'll reply to this bad review saying that they sent me a tracking number. This tracking number clearly says that my order has been returned to China, without any attempt of delivery.

I strongly advice you to stay away from this website.

Avoid.

Ordered a tablet from the UK Warehouse, it was cheap but it didnt run even the basics although the "spec" was decent.

Tried to return but got nowhere, escalated with paypal and now I have to return it to China.

So, let me get this straight, bought from the "UK Warehouse" yet I have to post it back to China? Nope

I have a deadline of a week to post it to China too, nice, thats loads of time, it took you longer to post it to me.

So, its a paperweight, im nearly £70 down. Learn the hard way.

Avoid

After two month, my order 20061600993801275797/16 iunie 2020,not arrived.
For this package I paid fast shipping. To my repeated complaints to Gearbest, they continue to delay a clear and firm response. Gearbest is losing customers' respect at a steady pace.
Be very careful with this seller. It's not what it used to be!

Ordered a phone case on the 17th of July. The money was taken out of my account almost immediately and I got an email with my order confirmation. Today, 9th of August, I spoke to an advisor to check what the the issue is and I was told that the case was out of stock and I could choose a different item. I asked for a refund which takes 7 - 10 business days to receive.
I've got two questions:
- Why would they confirm an order if the item is out of stock?
- If the item is out of stock and they are unable to provide the service, why would they take the money right away?
I believe this is a scam business and if you're not careful with checking up on your items you might end up giving them your money and never getting what you ordered.

I order earphone, but until now never coming. Many times complaint but no response. When I check tracking description is delivered. Gear best is bad service and responsibility. I disappointed buy in this online shop.

Theses scammers won't even let me return my defect product. I have opened countless tickets and talked to the customer support line many times and they just ignore you. Definitely don't buy from them. Don't make my mistkake. I lost 679.00 USD

Placed an order for a few things. Never been disappointed so far but this time I received only one of the items on time, everything else with a great delay. Haven't received one of them after a month and a half though and when I contacted the Customer service they explained me that I've received it and tried to convince me to contact the Post office which I did and of course it has never arrived. When I asked for a refund they continued to explain that according to the tracking nr I must have received it... Ridiculous explanation and apparantly no solution. This item was the cheapest one I've ordered (a case for my phone for less than £10!) and for that reason this is my last order at gearbest and I'm saying good buy to them after years of being a loyal customer. Good luck Gearbest if that is your attitude and your Customer 'service' - useless and a complete waste of time!

An item I ordered about 3 months ago from their warehouse in Spain arrived yesterday (June 19th). I live in Portugal, literally next to Spain... It took even longer than if I'd ordered it from China.
Order was placed March, I opened a ticket for the issue in April, they replied that they were having delays due to the pandemic. Ok, I understand. I waited another month, made another complaint.
Again, they said the pandemic was the cause.
June comes and still nothing. I complain on trustpilot. They reply saying they will refund the amount to my gearbest wallet (basically store credit for future purchases) I try replying to the ticket and I get a "question was deleted" message when I try to submit.
To my amazement I also get an email from trustpilot stating that gearbest is reporting my review because I am not a customer or that my experience is not real. I reply to trustpilot and send them all the proof of my interaction with gearbest.
The item arrives finally on June 19th and it's the most terrible quality usb-c to jack adapter that I've ever seen in my life. A very thin cable that bends very easily and started to cause audio issues in less than a day. The adapter was not very expensive, but absolutely not worth the 5 euros I paid for it.
For this reason, and the attempt to deny my legitimacy as a customer, I decided to write another review, this time for 1 star. I do not recommend the company at all.