gearbooker.com Reviews 

The gearbooker platform works well for owners of equipment. It is easy to add equipment and manage bookings. For Lenders it is easy to find and compare equipment nearby. This all being said, in addition to a pricey insurance fee, Gearbooker charges the lender an insane amount of deductable in case of damage or loss (10% of the replacement fee, with a EUR 195 minimum). This prevents most people from proceeding with bookings. It can happen sometimes that equipment suddenly stops working. Equipment from individual owners may be old or have invisible defects to begin with. For those situations, in my opinion, lenders should at least be offered the option to additionally cover the deductable. Ideally, it should be covered in the current insurance pricing scheme. Until this changes, expect limited amount of rentals for your stuff.

Great website for trying other gear.

My first experience with Gearbooker was excellent. The booking process was easy, everything went smoothly, and the equipment was exactly what I needed. The owner was very friendly and helpful. I would definitely use Gearbooker again.

Good concept with nice dealers. The basic integrated booking function is nice if you fill it out correctly. in my case ir got comlicated because i forgot to check the shipment box. unfortunately there was no possibility to change that later on. the support was pure AI in first and second instance, so there was no value and i needed fast help. together with the very high cancellation fee i had to pick up the item in person, wich cost a lot of time.
In the end it can be a good service if you as a customer make no mistakes.

Great place to rent a lot of different gear from friendly vendors. The booking process is quite smooth - people reply fast and usually no issue with finding the right kit for the job. Only thing is that the platform UX could be improved a bit.

very easy website, easy booking

Their refund policy where you don't actually receive a refund, but instead receive a gearbrooker coupon is horrific

The website is terrible to use on mobile

Nice way to utilize my gear a bit more by renting it out.

Very helpful website, also gives insurance which is great. Booking process was smooth, the function to send you an email when you get a message in gearbooker is super helpful as well.

Great service! Makes it accessible to rent for a smaller amount.

Very cool and efficient platform, built for trust and safe equipment rental among professional creatives 👍👍👍

Everything was easy, and the details were clear. The booking process was easy, and the payment has to be made only when the request is accepted by the renter. I highly recommend Gearbooker.com if you want to rent any camera gear for a few days.

Everything went well!

Great rental website, very high security level. This makes renting out your expensive gear easy, and with peace of mind

Diabolical customer service = none
Impossible to email or chat to human
What am I paying their high fees for???
I've been leasing equipment for 8 years with Fat Llama now Hygglo, before that Wedio which this company acquired. WORST EXPERIENCE POSSIBLE.
Clients that contact me have zero profile info yet I hear the verification takes ages. For photo or video production, things are often needed last minute.
HOW CAN THIS COMPANY OPERATE WITH ZERO CUSTOMER SERVICE OR CONTACT??! YET THEY CHARGE OVER 20% EACH TO THE LENDER AND THE RENTER. FOR WHAT???

**RE: Gearbooker reply. Absolute LIE about responding to me. NOBODY has contacted me ONCE - no email, no chat, NOTHING. This tells you everything - not only do they offer zero customer service or communication, they LIE about doing so on a public review site. STILL waiting 4 days for ANY response from gearbooker...

A great platform! Very reliable. We have been using it for shooting YouTube videos as we don't have our own equipment, and the experience with the vendors on the platform has been seamless.

Takes some time and effort to set up an account, but it is required to create a safe and trustworthy platform. Ultimately, very user friendly in its use. Also, communicating via Gearbooker works like a charm. Very easy and reliable platform for renting equipment.

A reliable process run by certified professionals. You can easily book your equipment, and the live chat makes it simple to get help or ask questions anytime.