While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
WAYS is één van de grootste online retailers van Nederland en veroverd de e-commerce business. Het familie bedrijf is in 2016 opgezet door Daniël Rustenburg en heeft sindsdien een enorme groei doorgemaakt. Inmiddels is WAYS actief in West-Europa in landen als België, Frankrijk, Duitsland en Italië, en we zijn van plan nog véél meer landen kennis met ons te laten maken! Ons jonge en dynamische team doet er elke dag alles aan om de klant de beste service te kunnen verlenen. Wij onderscheiden ons door onze 'Same-Day-Delivery' service en groene aanpak ten opzichte van andere verkopers.
Kaagweg 1, 1741 LC, Schagen, Netherlands
3.9
575 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast delivery, I ordered the product on 13.4., it arrived at my address in Slovakia on 16.4.
Nicely and safely packed.
I will shop at Ways again
Reply from WAYS.
Dear Milan,
Thank you for your review!
Great to hear that your order arrived so quickly in Slovakia and that everything was packed well. Happy to hear everything went smoothly.
Hope to see you again at Ways!
Kind regards,
Janine from WAYS
We had our package delivered today.The delivery service representative just rang the door and left the package outside ,without waiting for someone to attend to the door.We can't imagine if for eg we were not at home and most likely would be in a risk to loose the package.
Reply from WAYS.
Dear Prasanna,
I’m sorry to hear that the delivery driver left the package outside after ringing the doorbell without waiting for someone to answer. I understand that this is not the experience you would expect and that it can raise concerns about the safety of the package.
I would like to look into this for you and see what exactly happened. Unfortunately, I’m unable to trace your order based on the information in this review, as no order number was included.
Could you please send me an email at sofie@ways.nl
with your order number? I will then check your order and assist you further.
Thank you in advance for your message.
Kind regards,
Sofie
WAYS Customer Service Team
Very fast arrival, they gave me a bedsheet and a glue in case of breaking as a little extra, super ! I love it
Reply from WAYS.
Good afternoon,
Thank you for your message. We are delighted to hear that your order arrived quickly.
Have a pleasant day!
Kind regards,
Sofie
WAYS Customer Service
Reply from WAYS.
Dear Raluca Olaru,
We are delighted to hear that your order arrived quickly and that you are satisfied with the product.
Enjoy your order :)
Kind regards,
Sofie
WAYS Customer Service
Arrived on time, exactly as expected - even with a little bonus. Thank you!
Reply from WAYS.
Dear Baranenko,
We are delighted to hear that you have received your order and are so satisfied.
Enjoy your order :)
Kind regards,
Sofie
WAYS Customer Service
Extremely disappointed – they took my money, but the product never arrived.
I ordered a pool on 30 June 2025 via MediaMarkt.nl, sold and shipped by WAYS (Order: 00742_265500958-B). The website clearly said:
"Order today, delivered tomorrow."
Well, it’s now a full-on heatwave in the Netherlands, and I’m sitting here sweating while my pool delivery is now "expected between 4–7 July" — way too late to be useful. I paid in good faith. They took the money immediately.
No confirmation that it’s actually on the way.
The product is now suddenly "no longer available online."
I visited MediaMarkt Heerlen — they told me they can't help because it’s a partner product.
I called WAYS — they’re "closed due to the extreme heat." The same heat I’m trying to escape by ordering the pool in the first place!
I've sent emails, filled in contact forms, even tried their bot — no response.
I have no product, no refund, no customer service, and no idea what's going on.
Avoid ordering from WAYS unless you enjoy stress, delays, and buying seasonal items that arrive once the season is over.
Reply from WAYS.
Hello Lycette,
I have already responded to your other review on Trustpilot, but unfortunately I have not received a response yet. Now I also see that the review is gone, is this correct?
If I can help you further, I would be very happy to hear from you!
Amazing product , my clothes don’t get electrified any more , delivery was in time . Strongly recommend!!!
Shocking company and terrible customer service. They are a fulfilment centre for Blokker who refuse to honour the terms and conditions of warranty as advertised on Blokker's site and you're given no indication when you purchase from Blokker! the terms and conditions of warranty for Ways or from Ways themseves when you purchase an item. They refuse to honour warranty periods of 2 years for electric goods that are advertised on Blokker's site. A total and utter scam company. Thanks for leaving me stuck with an air fryer I paid over 100 euro for just over a year ago which now no longer works and you refused to answer me on the question of EU Consumer Law which very clearly states 2 years warranty! Shameful.
The products seem to be of good quality and I didn't see any problems with it so far.
At first the product was sent incomplate (one box missing).
It took a while to explain/understand the issue, but once clarified, the problem was very quickly solved.
The product itself (Intex Standup Pool), is very good.
Reply from WAYS.
Dear Nikolai,
Thank you for your review.
It's great to hear that you received your order so quickly! We strive to achieve this with every order.
Have a nice weekend :)
With best regards,
Michelle
WAYS.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
