Gearbox Oils Ltd Reviews 214

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the speed of delivery and the quality of the products received. Many appreciate the competitive pricing, noting significant savings compared to other options, and the helpfulness of the staff in ensuring the correct parts are ordered. However, some customers were dissatisfied with issues related to shipping costs, with one reviewer mentioning an unexpected additional charge for delivery. A few other people also felt that a supplied part was incorrect or mis-packaged, leading to significant product issues and unexpected repair expenses, which customers felt were not adequately resolved by the company.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Product

Consumers generally express satisfaction with the products, often highlighting their accuracy and quality.... See more

Service

People report positive experiences with the service. Customers consistently praise the fast, efficient, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that prices are... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality items, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed transmission oil but was unsure which type I needed. Sent a message via their WhatsApp with my vehicle number plate, they got back to me with all the details and the correct oil needed. Placed... See more

Rated 5 out of 5 stars

Outstanding Quality and Exceptional Value** I am thoroughly impressed with this company and their premium products. They provided me with a genuine Borg Warner mechatronic gearbox rebuild kit f... See more

Rated 5 out of 5 stars

Outstanding, genuine and top quality parts supplied cheaper than we can get them from dealer on “trade” Highly recommend

Rated 5 out of 5 stars

This company had quick responsive staff. They took my vehicle details and then sent the link to purchase from the site the correct gearbox service kit. I have just done the service and all was well. g... See more


Company details

  1. Auto Parts Store

Written by the company

Your Transmission Specialists!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good Customer Service

Supply of mechatroic sleeve for gearbox. Staff v.helpful in amending my delivery address after a mistake on my part with online form. Prompt delivery, well packaged.

July 20, 2023
Unprompted review
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Rated 3 out of 5 stars

The package was very well packed

The package was very well packed, I haven't changed the oil yet, but I am confident that it is good. shipping and customs are way too expensive, almost as expensive as the oil set. ( send to switzerland)

June 15, 2021
Gearbox Oils Ltd logo

Reply from Gearbox Oils Ltd

Thank you for your review and we are sorry to hear that you are not happy with our international shipping prices. Plus we have no involvement in the customs as these are because of Brexit and are set by your local authorities and it varies country to country.

For Domestic delivery, our postage is free and included via DHL Express Next Working Day Delivery, but for our international sales, postage is extra as we use the quickest and best service ie DHL Express Courier Service, including insuring the full price of the item to protect any loss or damage during transit.

If ever in future you wanted to provide us an alternative postage label, we will be more than happy to use your preferred postage method.

Thank you and have a good day!

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