Bought 12 Lights in 2023 and they never shipped. They took my money and spent it. After months of back-and-forth, they worked out a repayment plan and paid once or twice a month until about 6 months a... See more
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It's been 3 months since I placed an order. After several back and forth emails, issues with contacting the manufacturer, many apologies, and an offer to buy cheaper quality items, I finally received... See more
Company replied
They owe our company money as far back as 2017. They short paid us on recent orders. They wanted to know everyday if we were going to ship the current order, but didn't make any arrangements to pay... See more
The selling of equiment went smooth and fast. The contact with gs looked great, shipping hickups were easily and quickly solved. However due to an unknown error with their payment system... See more
1.7
Bad
25 reviews
Hasn’t replied to negative reviews
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Excellent customer service and…
Excellent customer service and follow-up. I received a tracking number as soon as my payment was received. My order actually required 2 tracking numbers as it was shipping from different locations. Their customer service reached out a couple of days after the shipment was received to make sure I received my complete order. I will use them again.
February 12, 2021
Unprompted review
Reply from Gearsource
Hey Matt,
Thank you for your detailed review! We hope to see you again soon.
Cheers,
Daniel
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I ordered from this site on…1/22/2021
I ordered from this site on 1/22/2021.., my order was in payment pending for almost 2days before it said my order was canceled. I then sent and email asking what was going on abs I was told that my payment was received properly and that my order wasn’t being filled. Well here I am 1/29/2021 and still no tracking number or items. I’m in USA and shipping domestic takes 2-3 days is what I was told in an email from the company. I ordered from another site 3days after I ordered from GS and I’ve already received the order.
I had faith in this company after multiple back and forth emails with the owner or company rep. I have been let down tremendously by GS, and I advise to not order from GS. Feel free to contact me for two reputable sites I use.
January 29, 2021
Great servince.. Go ahead
It took 3 weeks to arrive in the US but I am guessing it took that long due to the Pandemic. Daniel was there and always responded fast and nicely.
January 22, 2021
Unprompted review
Reply from Gearsource
Hey King,
Thank you for your detailed review! We hope to see you again soon.
Cheers,
Daniel
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