Raenest Reviews 

996
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform remarkably easy to use, deeply appreciating the smooth interface and efficient international payment processing tools. Many users consistently show that digital transactions are completed swiftly, making this service a very dependable option for remote workers globally. However, some customers also noted frustrating payment delays, extended processing times, and unexpected account freezes during recent operational updates. Reviewers frequently mentioned serious difficulties when trying to resolve urgent issues through customer support, describing prolonged and unhelpful responses. People additionally experienced unexpected administrative hurdles regarding verification requests and missing funds following major system migrations.

What people talk about most

Payment

Users describe ambiguous interactions with payment, as while many reviewers report fast, seamless... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team for being... See more

Service

Reviewers mention mixed feelings about service, with some consumers praising the platform as fast, reliable,... See more

User experience

Consumers find user experience to be ambiguous, as many reviewers report outstanding interfaces and seamless... See more

Response time

People report ambiguous experiences with response time, as some reviewers experience blazingly fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Raenest had been a great platform for me as a remote worker. Transfers to my local bank were always fast, transaction fees were affordable, and overall the service was reliable. However, since th... See more

Company replied

Rated 2 out of 5 stars

For the past 4/5 weeks this feature suddently stopped working. I've reached out to your support severally but they don't seem to have a solution. I've however had to deactivate as the same day withdra... See more

Company replied

Rated 5 out of 5 stars

Raenest is a fast and reliable app, even when we had complaints, they made sure they attended to us and resolved whatever it was ASAP. Thank you for being the best payment app for freelancers

Company replied

Rated 5 out of 5 stars

I've been a user of reanest for couple years now... I love every of their new features and development.... For freelancers in Nigeria, I'd recommend using reanest as your payment provider, they're... See more

Company replied


Company details

  1. Payment Service
  2. also in
  3. Alternative Financial Service
  4. Business to Business Service
  5. Financial Consultant
  6. Money Transfer Service

Written by the company

Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.


Contact info

3.1

Average

TrustScore 3 out of 5

996 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(996)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst app ever to receive money

This is one of the worst app I have ever used to receive money, to think I referred them to other people all of us are facing the same issue, the money has left the company that pays my salary and the money is not reflecting in my wallet l, I chatted the customer support they lady was saying nonsense and she's very slow.

worst app ever I will never use this app again.

@hamme169411

October 14, 2026
Unprompted review
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Reply from Raenest

Hi Hammed, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. U can confirm that you have reached out to us via the support channel, and further feedback has been shared with you.

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Rated 5 out of 5 stars

It good

It was real and genuine trust them

October 17, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, James! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

Rated 5 out of 5 stars

Customer support are blazingly fast

Customer support are blazingly fast. They resolved 2 separate issues I had very well and are a friendly team.

October 15, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, Nate! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

Rated 4 out of 5 stars

Everything is looking so good

The upgrade helps for good user experience

October 11, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, George! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

Rated 5 out of 5 stars

I'm just an ordinary person who is…

I'm just an ordinary person who is respectful honest and sincere 🤲

October 10, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, James! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

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Rated 1 out of 5 stars

I need a US account number and routing…

I need a US account number and routing number but I don't have this yet after registration. It's now past 72 hrs.

October 2, 2026
Unprompted review
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Reply from Raenest

Hi Catherine, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

Rated 5 out of 5 stars

Customer services

October 2, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, Jennifer! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

Rated 3 out of 5 stars

I am from Nigeria

I am from Nigeria. I tried to create a receiving account several times, and people rejected my offer for no reason

October 9, 2026
Unprompted review
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Reply from Raenest

Hi Suleiman, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

Rated 5 out of 5 stars

Fast and Reliable USD Account

Raenest is the best app for receiving dollars in Nigeria. I use it for my Amazon KDP book royalties and it makes USD to Naira conversion very easy and fast. The verification process was straightforward and customer support is responsive. I highly recommend Raenest for freelancers and business owners. Great job!

October 8, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, Akpan! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

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Rated 2 out of 5 stars

My review

Hasn't been able to help me as I expected

October 8, 2026
Unprompted review
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Reply from Raenest

Hi David, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

Rated 5 out of 5 stars

Abdulrashid turaki Ali you business…

Abdulrashid turaki Ali you business portfolio costing

October 8, 2026
Unprompted review
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Reply from Raenest

Thank you for your Feedback Sani. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

Rated 5 out of 5 stars

I like the UI. Job application

I like the UI.. I want to write for Raenest by the way 😂 hire me thanks 👍🏾

September 29, 2026
Unprompted review
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Reply from Raenest

We really appreciate you taking the time to share this, Glory! Feedback like yours keeps the team motivated. Thank you for choosing Raenest!

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Rated 1 out of 5 stars

I didnt pass their compliance check

I didnt pass their compliance check. I didnt see why i shouldnt have so am giving them a 1 star. I didnt get to use the platform so i cant speak to the platform usability

September 9, 2026
Unprompted review
Raenest logo

Reply from Raenest

Hi There, we understand how frustrating this must be. We take this seriously and want to get to the bottom of it, kindly contact us at support@raenest.com, In-App or share your Raenest tag here so we can start resolving this without delay.

Rated 1 out of 5 stars

Systemic withholding of client funds and copy-paste lies.

Raenest is holding my client's wire transfer sent on the 15th. Their support is copy-pasting identical scripts refusing to provide a SWIFT tracking ID or MT103 code. They did this exact same thing to me before with a $1,100 ACH transfer stalling, lying about a refund failing, and then manually crediting it once exposed. This is an unauthorized hold of third-party funds for corporate liquidity.

September 15, 2026
Unprompted review
Raenest logo

Reply from Raenest

Hi There, we understand how frustrating this must be. We take this seriously and want to get to the bottom of it, kindly contact us at support@raenest.com, In-App or share your Raenest tag here so we can start resolving this without delay.

Rated 1 out of 5 stars

If there was a zero star

If there was a zero star, that’s what they deserve. They’re the absolute worst platform for receiving payment, the customer service is horrible. The money used to host their conferences/ events can be used to better their service. Get my funds to me Raenest!!!!!!!!!!!

August 28, 2026
Unprompted review
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Reply from Raenest

Hi Chinwennwa, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

Rated 1 out of 5 stars

Let me try.⚠️

August 22, 2026
Unprompted review
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Reply from Raenest

Hi Ismail,

Please do reach out to us via our in-app live chat or via email at support@raenest.com to better understand your request.

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Rated 1 out of 5 stars

Raenest is the worst

Raenest is the worst, holding my money for no reason, I have done everything but still they don't even respond, poor customer service and so ignorant, untrusted,don't risk your funds with them, imagine working for your 2200$,i have workers to pay but they do this,I wish there would be a court to sue them 💯

August 12, 2026
Unprompted review
Raenest logo

Reply from Raenest

Hi Caleb, we understand how frustrating this must be. We take this seriously and want to get to the bottom of it, kindly contact us at support@raenest.com, In-App or share your Raenest tag here so we can start resolving this without delay.

Rated 1 out of 5 stars

Holding unto clients' funds

I guess it has come to this.. Honestly Geegpay has been working perfectly well for me until lately. Since their transition to raenest, their service has taken a nosedive.

At this point, I won't recommend raenest, because they hold unto your funds with the excuse of bank processing time.. If I have received my payments consistently within 28hrs in the last 3 years, why have you suddenly started blaming bank processing at this age and time when it has become a lot easier to receive funds especially from trusted platforms like upwork?

I have waited patiently, hoping that their services will improve but it's one bad experience after another and I have finally made a decision to move on. Please release my funds from last week.

August 17, 2026
Unprompted review
Raenest logo

Reply from Raenest

Hi there, this isn't okay, and we're sorry you went through it. We'd like to make this right immediately, please reach out at support@raenest.com, In-App or share your Raenest tag here so our team can prioritize this.

Rated 1 out of 5 stars

The last money that was sent to me by…

The last money that was sent to me by StreetLib via Raenest has gone missing. Even when this fraudulent Raenest sent emails requesting to offer a refund, whenever I click the button it says “refund cancelled.” They went on to deny ever seeing the money and refused to explain or say anything about who sent those refund emails. If you never saw the money, how were you able to quote the exact figure I have been expecting without me telling you? Who sent those emails, Raenest?
A bunch of thieves. They frustrate you every time you contact support. After a day or two, every previous conversation, proof and document you sent is wiped out, and you have to repeat the same tedious work of sending files to various rogues — still with no solution.

DO NOT USE THEM!!!

February 24, 2026
Unprompted review
Raenest logo

Reply from Raenest

Hi Viral, we're truly sorry to hear this. This is not the experience we want for anyone using Raenest. Please contact us urgently at support@raenest.com, In-App or share your Raenest tag here so we can resolve this directly as fast as possible.

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