GeekGearBox Reviews 

I ordered a box a few months ago which arrived in good time but with two missing items. I was told I would get two free items as replacement which I had to wait for about two months for (because of Covid 19). Luckily when I received the replacement items I was delighted to find three more items than I was expecting! The quality of all of my items was superb -Thanks GeekGear!!

Absolutely horrible!!

I ordered a geek gear wizardry box in January 2020 and I still havent got it, when I ask for feedback or a refund they reply only to ignore me again. I constantly have to chase replies. I am so disappointed, and actually unfollowed cherry Wallace for reccomending this box on her channel

Their customer support is terrible. I waited nearly two months for my box, which arrived with a missing item. I’ve now spent weeks trying To arrange a replacement and have to constantly chase a reply. I will never buy from Geek Gear again, taking my business over to Litjoy Crate.

I ordered two non-subscription boxes in may (before deadline). I never got any updates, sent multiple e-mails to customer service and gotten no reply, and only when I contacted PayPal to get my money back last week my order status conveniently changed to 'shipping' and 'shipped' a few days later. I got my boxes today and I gotta say that THIS IS CHEAP and possibly counterfeit RUBBISH.
**SPOILER ALERT****
the classics box was supposed to have amazing doctor who merch as hinted, but I received a cheaply made banner.. No awesome Daleks, sonic screwdrivers, or anything you might expect really. The remaining contents of this box were cheap crap as well.

As for the wizardry box, it's contents were cheap and made no sense except for the shirt.

I've been a subscriber to the Wizardry Geek Gear box for a year now and have never been disappointed. The detail that goes into every product is amazing and it's great value for money! I live in the UK and have never had any problems with my shipping :) T-shirts are super comfortable and well made. The wands are made of resin (I think) so are nice and weighty. I especially love the mini mugs and potions!

Contents of the box are great, come in dinky little boxes, parcels are shipped with tracking.

No complaints.

If you are a Harry Potter fan like me, you NEED these boxes!! Everything that comes inside is always awesome and unique, it is literally a mystery every month!

Just remember that the boxes ship after the 21st of every month so you are aware of delivery times. They are definitely worth waiting for!

I recommend Geek Gear Box!

I ordered five different boxes from GeekGearBox. I only receive two with one missing an item. I have sent them five e-mails to their support e-mails with no answer. I dmed them on instagram. They didn't answer. I posted on their public page on instagram and facebook and they just deleted the posts. I paid over 200 dollars worth of stuff and did not receive it. DO NOT BUY FROM THIS COMPANY! They will eventually rip you off!

I wish I could give them zero stars! Their customer service is absolutely abysmal! My Luna box arrived missing an item and several items inside were damaged. The items that did arrive intact were cheap garbage and a crappy counterfeit Funko figure. I was promised a replacement for my missing item which I never received. All attempts to inquire about my replacement have been ignored or deleted from the social media pages. Why is it so difficult to respond to your customers? Would it really take more than 10 seconds for you to look into this and reply to one of the dozens of messages I’ve sent? Apparently this company thinks it’s unreasonable of its customers to expect merchandise in exchange for our money.
Avoid this unprofessional, pathetic excuse for a company unless you enjoying throwing your money away and being ignored!

The boxes are fine when you actually receive them and they have everything inside. I’ve had multiple boxes be months late. When February’s box arrived (In April) there was a card inside stating that an item was missing due to some boxes being damaged and the company that made said item was out of business due to COVID-19, which is understandable, and I was entitled to either 2 free items of my choice from their store or 1 T-shirt. I had no problem with this and emailed which items I would like and they emailed back saying that was fine and they would be emailing me when those items were shipped. It is now June 18 and I have not heard a peep. I’ve emailed multiple times and have been ignored. Cancelled my subscription following some truly awful customer service. If they are not able to send me my items due to the circumstances, then an email would have been fine and I would understand but to blatantly ignore me is unacceptable

I have been doing T-Shirts designs for Geek Gear a few years, always a great experience, great team!

Ordered a 3 months subscription, it was ok. Then i ordered a non subscription box and paid for it on Feb 26. They promised to ship mid March. Ended up shipping only in the beginning-almost mid April. I still haven't received anything yet. Its an international shipping but it usually takes about 30 days. Support stopped answering my emails and there is no other way to contact them.

Ordered a best ever past box, came quickly but honestly the things in the box were rubbish. I know it's a mystery and could be any fandom but with a supposed value of over £50 I expected better I wouldn't value the things in there at more than £20. I've honestly never been so disappointed with a mystery box ever. Thank god I have kids who don't care and will make a game out of anything.

I’ve order from them in the past and their products have always been high quality and they are really responsive to their customers too! If I ever have an enquiry or question i shoot over to Instagram and drop them a message and within a few days they are on it, giving me the info I need and always friendly and happy to help. For a small business they have really nailed their customer service side of things.

I subscribe to the Wearable Wizardry box and as someone with a huge Harry Potter t-shirt collection i am always looking to add more tshirts to the collection! great value for money, thanks geekgear no complaints from me

An absolute nightmare of a costumer service. I ordered two boxes in 2018 and never got them. They refuse to refund me or send me the boxes. They have been terribly condescending in their email replies, give ridiculous reasons as to why they won’t refund me or give me the products I PAID FOR. Oh, and they stopped answering my emails. They have great marketing and actually fooled me into believing they were a legitimate company. I hope you are not one of the unlucky ones who gets nothing for your money, because that is a strong possibility.

It would be zero stars if it was possible. They are great at advertising & getting you to buy. They do have cute looking stuff. That being said, the majority of orders TAKE FOREVER (2 to 3 months if you're lucky). Also, I have never received an order (out of many many orders) that was actually complete. Always missing an item(s) or having an item(s) broken. They won't give refunds. They only refer you to their service dept. Their service is TERRIBLE. They are condescending and constantly make the same weak excuses over and over, never taking responsibility for the issues. If they somehow agree to send you a replacement, it will never actually come. You will be out at a loss and they will stop replying to you anymore. If you try to contact them on social media and say anything close to being negative or concerning, it will get deleted and you blocked. If they spent half the time they did searching out and deleting the negative comments on Instagram & Facebook at actually doing their job properly and kindly, they would have so much more success and less continuing problems. They are a nightmare to deal with. AVOID headaches and loss of money and just don't buy from them...EVER! Stay Away.

Do not buy from this company you will not receive any goods or any refund. From February - nothing received, rude communication and denying refunds. Over £50 lost. This company is a scam.

Extremely unhappy with the service. I bought the Cherry Wallis box for my daughters birthday and when it came it was in a Christmas box and only had 6 items. Nowhere on the website did it state that they had items out of stock. I made contact via email and their customer service was shocking only responding to certain queries and then sending the exact same spiel basically blaming it all on COVID 19 and not actually dealing with the issue. I will not be purchasing from them again.

Edit: 7.08.20
My daughter has finally received the 2 items that were promised to replace the out of stock item from the Cherry Wallis box, may I add that was only because of my original 1 star rated review. But taking over 3 months from my original order date, I think is still very disappointing which is why I have only increased the star rating to 3.

I've been with Geek Gear since February and wanted to see If Things get netter...
On February the 2nd I ordered the special Edition of the wizardry Box. They claimed shipping Problems with their supplieres, then the Mail came which showed a while Palette which was badly Rapper...and again they Said someone Else is to blame...then Further delays...the Box arrived about a month late.
The Print was in a frame...but upside down. Potion bottle leaked (i Had to reseal it), wand was poorly painted (one Side hardly anything at all), small potion bottles....Well poor quality.
Next I changed my subscribtion, to the monthly wand...in April I waited...No Box...after contacting Geek Gear, they told me that their Home Page did Not Change the subscribtion in time for the March wand...
So now I am waiting on the April wand...and surprise...it has Not arrived...apperently IT IS lost in the Mail.

During my experiance costumer Support was rude, slow or ignored my inquieries completely.