Geemarc Telecom Reviews 

Does Geemarc have the worst Help Line in the world? Once you've bought their product it's a case of we don't really want to ralk to you we've got your money. The "Help Line" they tell you is available for 3 and a half hours weekdays only (and they break for lunch in 2026), they then cut you off after the second recorded message, hows that for customer service? I repeatedly rang 10 times one after the other and got the same "we're busy with other calls" message!!! AVOID THEM LIKE THE PLAGUE.

After being transitioned to a digital line where the phone connects to a broadband router adapter, my CL1100 developed a permanent, loud electronic hum and buzzing tone that completely overpowers the dial tone. I have thoroughly tested every possible configuration to try and fix this electrical imbalance, including: Changing the hidden switches (testing P/T and ETR/R positions) to ensure it is set to modern Tone dialling (T/R); Checking and adjusting the Time Break Recall Switch; Deactivating the extra volume and tone amplification functions entirely; Testing the phone both with and without fresh AAA batteries; Plugging the phone through a traditional broadband microfilter to isolate the line wiring; Bypassing the wireless adapter completely and plugging directly into the green port on the back of the main internet router; Physically moving the phone away from other equipment to rule out nearby wireless or environmental interference. But despite all of these steps, the loud hum remains entirely unchanged. While I am not a qualified engineer and this is only my opinion based on my testing, it strongly suggests a specific, fundamental incompatibility between this particular Geemarc CL1100 model and modern digital router outputs. Notably, an older 1990s BT telephone works perfectly fine on this exact same digital adapter setup, meaning the issue is not necessarily down to the age of the phone. If you are experiencing this issue on a digital line, the phone may be completely unusable for you. To make matters worse, attempting to contact Geemarc directly for support is incredibly difficult. Their official UK customer helpline (01707 387602) operates on heavily restricted hours—open for only 3.5 hours a day (10:00–12:00 and 13:00–14:30). Shockingly, I was repeatedly cut off even when calling directly during these official operating hours. Getting a live agent to answer a call is a major challenge.

A DECT Phone System that doesn't work on Digital Land Lines - truly phenomenal! Purchased Amplidect 595 to replace Amplidect 295 that failed during its warranty period. After upgrade to fibre the Answer Phone system stopped working. Reported the issue to Geemarc who made some suggestions - non of which worked. Then followed up with a detailed review of the system set up, and follow up call to Geemarc, who now admit that it doesn't work on a Digital connection GREAT!! DON"T BUY

Not impressed I have just purchased an expensive phone. The phone is set up in French . I phoned the helpline but the number rung and then went dead.

Perfection from the beginning to the end.

I bought Geemarc CL100 on Amazon on 18/01/2025 and it failed on 09/o9/2025. BT call out confirmed line was OK but handset was not, working properly. I sent emaill to help (at) geemarc. com on 09/09/2025 which has not been replied to . The helpline at 01707 387602 cut off after two messages on both on both 15/09/2025 and 16/09/2025 with message advising to send email to help (at) geemarc.com. Tried sales line of 01707 387606 on 15/09/25 and spoke to Selix who said he would look into. He did not come back. Tried again on 16/09/25 but phone number 01707 387606 now appears to have a filter on it so you cannot hear what is being said at Geemarc. Poor product and even worse customer service

Following the response from Geemarc on 25/09/2025, I have sent them an email again on 25/09/2025. I will update this thread if they now deal with this matter positively. Trust pilot reviews are very helpful in situations like this

Following a further exchange of emails, a replacement phone was delivered on 04/10/25 so I have increased my experience to a 3 star rating to reflect their improved customer service

good product and good services

Awesome awesome

reply was quick and helpful, and solved the problem for me. thanks

GEEMARC PHONES-DO NOT BUY
We bought a Geemarc phone as a security phone for my disabled,deaf Mum of 94.
It was incredably difficult to set up,my husband's job was in IT and he found it very confusing.
We mainly wanted to use it as an wrist aid in case she fell-this has worked twice.
Other than that it has not been used as a telephone.
I tried it recently-IT IS APPALLING,you can phone a number repeatedly,8-10 times,each time it comes up with the 'number not recognised'message.
on the 11th time,you DO get through!-to a completely wrong number!
If you call the helpline,in pigeon English you are told the helpline is open 10-12 and 1-2.30-then you're cut off,you phone back again and again,the same happens.
This is meant to be a SECURITY measure for an old person!!!!!IT IS UTTERLY USELESS,DO NOT BUY,YOUR OLD LOVED ONE NEEDS SOMETHING USEABLE AND RELIABLE,THIS ISN'T IT.

Purchased a Shake and Wake Alarm clock for my hard of hearing and poor vision mother who is 89 Firstly it is great for waking you up and very easy to set up and use but one slight fault which is annoying is that in the dark you can see the numbers but you cant see the hands, so you have to put the light on to see the time. I have been touch but apparently there is nothing you do about that, otherwise it would have 5 stars

I bought a Geemarc CL600 for an elderly relative at Christmas. This phone does not charge or switch on. I am hoping for a replacement.

I pointed out a design weakensss in one of their products which despite being an excellent product had a weakness if roughly handled. I accepted that the breakages, two identical units, same identical problem, were due to lack of 'particular' care when handling the hearing aid but pointed out that in a care home things dictate that some items have to withstand slightly rougher handling. I only raised it with them in a constructive manner to help their product development.
They asked for proof of purchase and then without further contact replaced the broken units with a new unit with a more robust design as they had already identified the problem.
This demonstrated the best customer care I have experienced for some time as well as showing a company that reviews product performance and acts on weakenesses. Their email contacts were curtious and prompt, all you could ask for from a manufacturer particularly for products that assist the elderly.
Well done Geemarc and thank you for your generosity and kindness.

Although I had no receipt to prove the age of my alarm and it looked like that the alarm had been a long time in the shop before I bought it, Geemarc was willing to replace it free of charge.

The Geemarc Amplidect Combi-photo 295
I chose this because I thought it would help us with our visual and hearing difficulties. I am very uncertain whether I have connected it properly because I find the "instructions" are very inferior to others I have used. The illustrations showing connections are fuzzy and indistinct. The verbal instructions are terse, assuming the reader is technically proficient. There do not seem to be explanations as to how to enter numbers into the memory.
The phone looks all right but I cannot put the battery into the extra handset!
It may work very well but I feel I need better instructions or a member of the younger generation to set it up.

Excellent customer service.
Company supplied replaced batteries for telephone within days of contacting them.

I found the service from your company excellent. Within three days of my first email to your company we had the replacement Headset.
Many thanks for your prompt attention.

Excellent service. I contacted Geemarc on the 4th January as the earpads on my husband's Geemarc CL7400 headphones were shredding. I was contacted by Justin Verhaeghe the next day and replacement pads were going to be posted with instructions on the 9th. I received the pads on the 17th January and were successfully fitted. All at no cost to me.

If you have a problem with your Geemarc telephone: need a new handset or twirly cord, just get in touch with them. You will get a very pleasant, fast response, with details of how they can help you. Delivery will be as speedy as their initial response. I have used Geemarc telephones for years and always found the firm very helpful.