Does Geemarc have the worst Help Line in the world? Once you've bought their product it's a case of we don't really want to ralk to you we've got your money. The "Help Line" they tell you is availabl... See more
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See what reviewers are saying
The batteries on my mother's COMBI DECT 295 were needing replacement after 3 years. The phone would cut out after a phone call lasting more than 30 minutes. I contacted Geemarc, via the contact form o... See more
Company replied
The remote on my SOS phone stopped working when it was only about a year old - battery said to last for two years. My email enquiry was answered very quickly and the gentleman on the helpline authoris... See more
Company replied
Geemarc Marbella I needed a land line telephone to use in a bedroom to avoid the unnecessary "base and handset etc" checked out various ones and this fitted my requirement and at such a reasonable... See more
Company details
Written by the company
Geemarc Telecom specialises, as a manufacturer, in the sale of products specifically suited to the needs of hearing-impaired and visually impaired users, senior citizens and people living with dementia (corded, cordless and mobile phones, TV and/or hearing-aid headsets, clocks and alarm clocks, accessories, etc). Geemarc Telecom est spécialisée, en tant que fabricant, dans la vente de produits spécifiques et adaptés aux besoins des malentendants, malvoyants, séniors et personnes affectées par Alzheimer (téléphones filaires, sans fil ou mobiles, casques TV et/ou amplificateurs d’écoute, réveils, horloges, accessoires, etc).
Contact info
2 rue Galilee - Parc de l'étoile, 59760, Grande-Synthe, France
- help@geemarc.com
- www.geemarc.com
4.2
Great
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Geemarc Telecom
Hi Jenny,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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Brilliant after-care service
Brilliant after-care service thanks to its bilingual staff.
Justin was friendly, effective and fast... Thank you :)
December 12, 2022
Reply from Geemarc Telecom
Hi Sylvie,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Fantastic response from customer…
Fantastic response from customer service. Quick and thorough. Exceeded my expectations.
November 29, 2022
Reply from Geemarc Telecom
Hi John,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Great after sales service very helpful…
Great after sales service very helpful and accommodating, good communication !
Thank you Justin.
December 7, 2022
Reply from Geemarc Telecom
Hi Kevin,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Geemarc is very good at customers service!
They replied in 24 hours and gave me good advice.
November 30, 2022
Reply from Geemarc Telecom
Hi there,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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You never truly know how good a company…
You never truly know how good a company is until something goes wrong! Well today I purchased what appeared to be an amazing communication tool for dementia victims!
Well today I phoned many times for help! Yet after a message the phone hangs up! Then your pushed to email.
This product is simply not fit for purpose! After four hours of setting it up it was clear it does not work. With four first class degrees including electrical engineering it was clear something is missing!
The instructions are wrong and very poorly written and you can’t get help.
So thankfully I had the opportunity to send it back and it’s on its way.
So to summarise!
The customer care does not have a helpline that works!
The instructions are simply wrong!
The product is not at all suitable for dementia victims!
So my thought are don’t purchase instead find a tried and tested communication tool!
Very dissatisfied and would give less stars than one if I could
Thank you Justin for your reply! A helpline is to help us ! Yet you refuse to answer it! Meaning your that busy meaning everyone is struggling or you don’t care. The product is rubbish. The I instructions are wrong
November 30, 2022
Unprompted review
Reply from Geemarc Telecom
Dear Alastair,
You finally email us and did not let me try to help you or contact you back as you said you already send back the product.
I'm sorry that you had some trouble to set it up, but you did not give us a chance to improve your experience by telling us the issue or the model of the product.
Best Regards
Justin from Geemarc Telecom Team
Repair was carried out quickly with no…
Repair was carried out quickly with no quibbles.contact was courteous.
November 23, 2022
Reply from Geemarc Telecom
Hi George,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Justin
Justin. His customer service was second to none. He couldn't have been more helpful in sorting my problem out even though I couldn't find the receipt. He replaced my head phones without any bother and they were delivered in days. He not only replaced the head phones but sent a full new unit. Thank you Justin
Regards
Steven
November 13, 2022
Unprompted review
Reply from Geemarc Telecom
Hi Steven,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Reply from Geemarc Telecom
Hi Yvonne,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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Excellent customer service
Excellent customer service. My issue was resolved quickly and efficiently.
September 29, 2022
Reply from Geemarc Telecom
Hi Gordon,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Disappointing and not very helpful…
Disappointing and not very helpful response from the helpdesk so a bit stuck on what to do next.
August 20, 2022
Reply from Geemarc Telecom
Dear John,
Thank you for this review. I'm sorry that our answer to your query was not helpful. Please contact us again on help@geemarc.com and we will check the possibilities.
Have a nice day.
Fabulous support and advice with top…
Fabulous support and advice with top class customer care
Many thanks
August 16, 2022
Reply from Geemarc Telecom
Hi Siobhan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Advice needed on fault
Advice needed on fault. Advice,given promptly, was understandable and cogent.
August 15, 2022
Reply from Geemarc Telecom
Hi Andrew,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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Problems with the remote on SOS phone.
The remote on my SOS phone stopped working when it was only about a year old - battery said to last for two years. My email enquiry was answered very quickly and the gentleman on the helpline authorised a replacement. This arrived the next day. When I had problems linking the new one to the base unit he was endlessly patient, even talking me through the process by phone. Result: one very satisfied customer.
August 12, 2022
Reply from Geemarc Telecom
Hi Irene,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
The geemarc cL595 amplified phone that has enabled me to hear people over phone
The geemarc cL595 amplified phone that I have purchased also with a cordless phone too is absolutely brilliant. I can hear now very clearly when using the phone to make or receive calls. I have really struggled with my old phone not being able to hear properly. The volume boost on geemarc phone has enabled me to now hear clearly what someone is saying to me.
July 31, 2022
Unprompted review
Reply from Geemarc Telecom
Hi Lynn,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Helpful and no Hassle
Seriously helpful. Never had any issues when advising of a fault that had developed in one of their telephones. Immediate replacement organised. Customer service as it used to be !
July 25, 2022
Reply from Geemarc Telecom
Hi Alec,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Faulty headphone set
Reported a fault on a headphone set. Geemarc responded very quickly. The faulty item was return to them and was repaired and posted back the next day
July 16, 2022
Reply from Geemarc Telecom
Hi Brian,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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Great support from Justin VERHAEGHE
Great support from Justin VERHAEGHE , very much appreciated.
July 12, 2022
Reply from Geemarc Telecom
Hi Alan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Great response to a problem
A disabled friend's cordless handset ceased working. Geemarc Telecom replaced the handset for free & were extremely helpful in dealing with the situation both swiftly & sympathetically.
July 12, 2022
Reply from Geemarc Telecom
Hi Peter,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Justin and the team were very helpful…
Justin and the team were very helpful when I had a enquiry to make and solved my problem very rapidly, I would definitely use them again if I needed to but hoping I don’t need to now.
July 11, 2022
Reply from Geemarc Telecom
Hi Mr & Mrs Baines,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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