I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
Company replied
Company details
- Appliance Store
- Countertop Store
- Electrical Appliance Wholesaler
- Electronics Company
- Kitchen Supply Store
- Vacuum Cleaner Store
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works perfectly,the only fault is the…
Works perfectly,the only fault is the cleaning brush, it's a mission cleaning it,the brush is hard enough to work through the bars, and that's with out the bristles NOT wanting to make things any easier.
Apart from that fine very pleased.
Kind regards Steve Barton.
July 29, 2026
Reply from Geepas UK
Hi Steve,
Thank you for your wonderful feedback and for sharing your experience.
We're pleased to hear that the product is working perfectly and that you're happy with it overall. We also appreciate your honest comments regarding the cleaning brush and will take your feedback into consideration as we continue to improve our products.
Thank you for choosing Geepas and for sharing your experience.
Kind regards,
Geepas Customer Support
Purchased the GEEPAS Electric Bug…
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects.
It was easy to order and arrived quickly. Registering the product online also gives you an extra year’s warranty, giving you 2 years of cover in total.
Great value for money and excellent peace of mind. I would definitely recommend it.
July 25, 2026
Unprompted review
Reply from Geepas UK
Hi Geoff ,
Thank you for your fantastic feedback.
We're delighted to hear that you're happy with your purchase and found it to be great value for money. It's wonderful to know that the ordering process, delivery, and warranty registration met your expectations.
Thank you for your recommendation and for choosing Geepas. We look forward to serving you again.
Kind regards,
Geepas Customer Support
This is very nice brand and I purchased…
This is very nice brand and I purchased this for second time
August 2, 2026
Reply from Geepas UK
Hi Alka ,
Thank you for your wonderful feedback.
We're delighted to hear that you chose Geepas again. Your continued trust and support mean a great deal to us, and we look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
Excellent service
I was very impressed with Geepas customer service. I sent two support messages and both were answered quickly and with clear information. Very good indeed.
August 2, 2026
Reply from Geepas UK
Hi Joan ,
Thank you for your wonderful feedback.
We're delighted to hear that you were impressed with our customer service and that your queries were answered promptly with clear information. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Niveditha at customer services
Niveditha at customer services replied to all my emails very promptly. She dealt with me in friendly, courteous, helpful and professional manner. She's an asset to your company.
August 6, 2026
Unprompted review
Reply from Geepas UK
Hi customer,
Thank you for your wonderful feedback.
We're delighted to hear that you were happy with the service you received. Your kind words mean a great deal to us and motivate our team to continue providing the best possible customer experience.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
This product did work good only 1 week…
This product did work good only 1 week then water didn’t circulate and water pump gone.When I tried to report the customer support they said send us video so that we send to relevant team and I did it but now summer is almost gone but I didn’t get reply yet.Product warranty was 1 year.
May 29, 2026
Reply from Geepas UK
Hi Muhammad ,
Thank you for your feedback.
We sincerely apologise for the inconvenience caused. One of our customer support agents is actively working on your case and is doing their best to reach a suitable solution as quickly as possible.
We appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
I bought a kettle from Geepas and after…
I bought a kettle from Geepas and after a couple of months, it developed a fault, I reached out to them, and customer service was prompt and supportive. They gave me a new one to replace the old one for free. Thank you so much, I urge y’all to buy from them and I will be recommending to my friends and family.
August 4, 2026
Unprompted review
Reply from Geepas UK
Hi IJEOMA,
Thank you for your wonderful feedback.
We're delighted to hear that our customer service team was able to assist you promptly and provide a replacement. Your recommendation to your friends and family means a great deal to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
The team at Geepas were very kind, helpful and considerate
The team at Geepas were very helpful, and although my coffee pot was probably out of warranty, they very kindly replaced mine which I had broken at now extra charge except postage. Not only that, but they did the same again a year later when I had another problem, probably due to me not the equipment, I hasten to add!
It's very refreshing to get kind and thoughtful service theses days, and just as important, we're still getting coffee every morning!!!
August 5, 2026
Unprompted review
Reply from Geepas UK
Hi John ,
Thank you for your wonderful feedback.
We're delighted to hear that you had such a positive experience with our team. Your kind words about our customer service mean a great deal to us, and we're pleased we could help keep your coffee routine going!
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Eddie,
Thank you for your wonderful feedback.
We're delighted to hear that you found the process easy and our customer service friendly, efficient, and helpful. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Had one hiccup
Had one hiccup, but the staff member sorted it out and all ended very well
July 25, 2026
Reply from Geepas UK
Hi Fiona ,
Thank you for your kind feedback.
We’re pleased to hear that our team was able to resolve the issue and ensure a positive outcome for you. Your satisfaction is very important to us, and we truly appreciate your patience and support.
Kind regards,
Geepas Customer Support
Customer Service??
Can't fault the product (which I bought through Amazon) but Geepaas customer service is non-existent and their website does not work for extended warranty registration or email contact. I tried the day I received the product and have just tried again - a couple of weeks later. I can only assume that this is false marketing aimed at boosting sales with no intention of extending the warranty. I emailed "Contact us" and have had no response in two weeks.
August 4, 2026
Unprompted review
Reply from Geepas UK
Hi Harold ,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Saisree ,
Thank you for your lovely feedback.
We’re pleased to hear that you’re enjoying your grinder and are happy with its performance. Your satisfaction means a lot to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Susan ,
Thank you for your feedback.
We’re delighted to hear that your order was delivered promptly. We truly appreciate your support and hope you continue to enjoy your purchase.
Kind regards,
Geepas Customer Support
Order before 2pm for next day delivery…
Order before 2pm for next day delivery that was on thursday its now Monday and still not arrived sending me links to tell my experience before it arrives in crazy probably ditch evri and use a better courier tbf but love the style of my order and prices are amazing so i hope the delays are worth the wait fingers crossed don’t know if i can recommend as of yet and can not really rate any higher than 1 star sorry geepas maybe send me a link once it arrives geepas contacted me instantly after submitting my review and sent the up most apologies and i also received my items today the quality the design the geepas logo well im in love and the delay in transit will not put me off buying from these guys again and again thank you so much geepas respect and very kind gesture you gave me many many thanks guys
July 29, 2026
Reply from Geepas UK
Hi Adam ,
Thank you for updating your review and for giving us the opportunity to resolve the issue.
We sincerely apologise for the delivery delay and truly appreciate your patience and understanding. We're delighted to hear that your order has now arrived and that you're pleased with the quality, design, and value of our products.
Your kind words and continued support mean a great deal to us. We look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
I use it for first time and it’s not…
I use it for first time and it’s not working again
July 3, 2026
Reply from Geepas UK
Hi Aisha,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Delivered next day as promised
Delivered next day as promised. All items received intact and in good working order.
July 28, 2026
Reply from Geepas UK
Hi Febin,
Thank you for your wonderful feedback.
We're delighted to hear that your order arrived the next day as promised and that everything was received in perfect condition. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Geepas Customer Support
Packing great products fantastic value…
Packing great products fantastic value for money arrived on time certainly be shopping with them again and introducing family and friends
July 26, 2026
Reply from Geepas UK
Hi Deborah,
Thank you for your fantastic feedback.
We're delighted to hear that you were pleased with the quality, value for money, packaging, and timely delivery. Your recommendation to your family and friends means a great deal to us.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Very good quality
July 23, 2026
Reply from Geepas UK
Hi Sunita,
Thank you for your wonderful feedback.
We're delighted to hear that you're happy with the quality of our product. Your support means a great deal to us, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
Value for Money Purchase
This rice cooker is in good size, well fitting to my needs. It is so convenient and fast to get things done. Value for money purchase.
July 26, 2026
Reply from Geepas UK
Hi Wilson,
Thank you for your wonderful review! We're delighted to hear that the rice cooker is the perfect size for your needs and that you find it convenient, fast, and great value for money.
We truly appreciate your support and hope you continue to enjoy your Geepas product!
Kind regards,
Geepas Customer Support
Appalling Warranty Support & Refusal to Honor Consumer Rights (Order #63198)
I am writing this review to warn prospective buyers about the non-existent customer service and unreasonable warranty process at Geepas UK / Western International Group.
I purchased a 20-Bar Stainless Steel Barista Coffee Espresso Machine (Order #63198). When the steamer unit failed, I followed all correct procedures, contacting customer support and providing video evidence of the defect as requested on 2nd July 2026.
What followed was weeks of complete silence, ignored reminders (sent on 8th, 9th, and 13th July), and zero updates from their technical team. Because of their prolonged inaction and unannounced delays, keeping a non-functional, defective appliance indefinitely was neither practical nor safe, so I disposed of the unit and requested my refund.
Despite acknowledging their "considerable delay" and poor handling of my case, Geepas UK customer service has consistently hidden behind rigid internal policies—refusing to issue a refund without a physical return of an item they know was disposed of solely due to their own unresponsiveness. Furthermore, every reply from their support team arrives as a disconnected, separate email thread, causing total confusion and forcing customers to repeat the facts endlessly.
Under the UK Consumer Rights Act 2015, remedies for defective goods must be provided within a reasonable timeframe and without significant inconvenience. Geepas UK has failed on both counts.
I have now been left with no option but to escalate this matter to "Citizens Advice / Trading Standards" and initiate a "bank Chargeback" to recover my funds. Save yourself the headache and buy from a brand that actually stands behind its products and respects consumer rights.
UPDATE (31 July 2026):
Geepas UK posted a standard public reply above asking me to contact support@geepas. Please note that I have already exchanged dozens of emails with that exact support address over the past month (Order #63198). In their private emails, they explicitly refused to honor the refund without a physical return—despite knowing the machine was disposed of due to their own weeks-long unannounced delays. This public reply is purely a template PR exercise. I am now proceeding with a formal bank chargeback and escalating the case to Citizens Advice.
July 30, 2026
Unprompted review
Reply from Geepas UK
Hi Aftab,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and regret that your experience did not meet your expectations.
We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.).
Kind regards,
Geepas Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.