I like that Gelato doesn't have too many options to choose from when it comes to certain products. I think product fatigue and options to weigh against one another becomes cumbersome. It feels like th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
Company replied
Had my first experience with Gelato customer service after an order was sent to the wrong destination due to an incorrect postcode submitted at checkout. The whole process was resolved very quickly an... See more
Company replied
Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
Company replied
Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT SYSTEM TO GROW MY BUSINESS
April 29, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your enthusiasm! We're glad to hear that Gelato has been a great system to help grow your business. Knowing our platform supports your success means the world to us, and we look forward to continuing to help you bring your creative projects to life.
Kind Regards,
Kamil
Gelato Support Team
Advertisement
Impressed by the virtual assistant…
A site where the virtual assistant gives actually usable and good answers. Other than that, really good quality of the prints and no-hassle shipping.
April 28, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your thoughtful review! We’re happy to hear that our virtual assistant provided you with useful answers and that you’re pleased with the print quality and smooth shipping process. Your feedback means a lot to us and motivates our team to keep improving. We’re glad you’re enjoying your experience with Gelato!
Kind Regards,
Kamil
Gelato Support Team
Great customer service
Ordered picture frames for house, complex order with over 12 items - Bartosz from Customer service was very patient and supportive at each step. In todays' AI age, we need customer service like I received from Gelato team. Appreciate it!
April 29, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Julka,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that Bartosz provided such patient and supportive assistance with your complex frame order. It means a lot that you value the personal service our team strives to deliver, especially in today’s tech-driven world. We truly appreciate your kind words and look forward to helping you with future projects.
Kind Regards,
Kamil
Gelato Support Team
Excellent customer service
April 20, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We're happy to hear that you had an excellent experience with our customer service team. Your satisfaction means a lot to us, and we look forward to continuing to support your business with the same level of care.
Kind Regards,
Kamil
Gelato Support Team
Tremendously excellent customer service
Tremendously excellent customer service experience. I haven't had this kind of support in so long. I really appreciate the help Bartosz from support gave me. I was incredibly frustrated going into this experience, but he identified the problem and solved it and offered me a remedy for the issue. This kind of service is incredibly rare nowadays. Thanks again!
April 27, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We’re happy to hear that Bartosz was able to resolve your issue and provide an exceptional support experience. It’s great to know his efforts made such a positive impact. We’ll be sure to share your kind words with him and the team. We truly appreciate you taking the time to share your experience and look forward to continuing to support your success.
Kind Regards,
Kamil
Gelato Support Team
Advertisement
Stuck in an automated loop – Zero support for non-delivered orders
Extremely disappointed with Gelato’s logistics and current support "system." I have two orders (G-260102130219 and G-260408132206) stuck in transit in Germany since January and April.
I was previously contacted by a person from their NPS team (Agata) who promised high standards and improvements, but now that the issues have recurred, it’s impossible to get a reply. Every email is met with an automated "case closed" response from their AI bot, Scoop.
It is unacceptable to close down human support channels when you have significant delivery failures. I am still waiting for my refunds. Gelato, please stop hiding behind bots and fix this.
Update 2026-04-28: Fast respond through direct e-mail contact - Gelato resolved the issue with refound and a free order. Thanks a lot for your support. Hopefully, the order will arrive this time. Thanks.
April 26, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for your review. We're sorry for the poor experience with our support system.
We've contacted you internally with more details related to your orders, and how we can solve this situation.
Our automated support is constantly developing, so we appreciate your honest feedback.
Please get back to us via e-mail with any additional questions or concerns.
Best regards,
Andrzej
Gelato Support Team
They quickly responded to my concerns
They quickly responded to my concerns. And even tough it was my error, they solved the issue and had my order fixed in no time.
April 25, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Jeff,
Thank you so much for your kind words! We’re happy to hear that our team could quickly resolve your issue. It’s wonderful to know the solution met your expectations, and we appreciate your trust in Gelato.
Kind Regards,
Kamil
Gelato Support Team
The Best
I had three photos made into large canvases. The colors and details were captured beautifully! I've tried a few companies and Gelato was far superior than any others.
January 2, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Kerry,
Thank you so much for sharing your wonderful experience! We're happy to hear that your three photo canvases came out beautifully and that the colors and details impressed you. It’s great to know Gelato stood out among other companies you’ve tried, and we truly appreciate your trust in us. We look forward to helping you create more stunning prints in the future!
Kind Regards,
Kamil
Gelato Support Team
Major Concerns Regarding Hygiene, Fabric Integrity, and Logistics
The condition of both the packaging and the item itself is completely unacceptable. The T-shirt was packaged in poor tissue paper, which arrived entirely damaged. Furthermore, the garment is visibly soiled and emits a strong, pungent odour that I suspect to be an illegal substance. In the past, Gelato maintained professional standards by delivering T-shirts inside sealed plastic bags and sturdy cardboard boxes. However, for my last two orders, the products arrived poorly protected in nothing but paper. And I have strong suspicions that my last two T-shirt orders do not match the product description. As a result, it is no longer viable for me to work with Gelato or maintain you as a supplier for my Etsy and eBay stores.
April 24, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about the ordering experience. I'm sorry that we did not meet your expectations.
The packaging of your orders reflects our efforts to minimize waste. Individual garments are therefore typically shipped in standard plastic or kraft paper bags. Larger orders are shipped in sturdy cardboard boxes.
The garments may have a slight odor due to the DTG printing process. A fixing agent ensures that the ink adheres to the fabric. The odor may be somewhat unpleasant at first, but it will disappear after the first wash. We always recommend washing the garments before wearing them for the first time.
We have contacted you via e-mail with additional information - we would love to change your mind about the review.
Looking forward to your reply.
Best regards,
Andrzej
Gelato Support Team
Advertisement
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful review! We're happy to hear that you found our interface quick, direct, and easy to use. It’s great to know that our platform helps make your experience smoother and more efficient. We truly appreciate your support and look forward to continuing to serve your business needs.
Kind Regards,
Kamil
Gelato Support Team
Gelato is so easy to use
Gelato is so easy to use. Especially great for posters and wall art. I love that you can personalize items and so can your customers. The items that I ordered were beautiful clean clear and crisp and I printed on multiple popular products, and the shipping faster than I expected. love that it's streamlined with popular products and not too many products which can be overwhelming and means they have more quality control over their vendors. I never had a problem with any of their printing within my business, and they have great customers support.
April 14, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Brett,
Thank you so much for your thoughtful review! We’re happy to know you find Gelato easy to use and that you love our poster and wall art quality, as well as the personalization options for you and your customers. It’s wonderful to hear that everything from printing to shipping exceeded your expectations and that our streamlined product selection helps maintain quality. We truly appreciate your continued trust in us.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello Levent,
Thank you for your positive review! We're glad to hear that you found Gelato easy to use and set up. It's wonderful to know our platform is helping you get started smoothly, and we hope it continues to support your creative business effortlessly.
Kind Regards,
Kamil
Gelato Support Team
Too many possibilities available!!!
April 22, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your enthusiastic feedback! We're happy to hear that you’re enjoying the many possibilities Gelato offers in bringing your creativity to life. Your excitement means a lot to us and keeps us motivated to continue expanding our tools and features.
Kind Regards,
Kamil
Gelato Support Team
Advertisement
please update your woocommerce plugin
April 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Ruban,
Thank you for your positive feedback and for sharing your suggestion regarding the WooCommerce plugin. We truly appreciate your input, as it helps us continue improving and better supporting our merchants.
Your feedback has already been noted and is being considered as part of our ongoing efforts to enhance the plugin and overall experience.
If you need any further assistance, please feel free to contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato.
Kind regards,
Kamil
Gelato Support Team
Poor Customer Service & Unresolved…
Poor Customer Service & Unresolved Charges
I’ve had a really frustrating experience with Gelato and their support team.
My issue is straightforward: I was repeatedly charged a digitisation fee for a product I had already paid to have digitised. I made it clear multiple times that I was using the same design, with no changes to size or placement, yet I was still being charged again and again.
Initially, I requested to speak to a human agent, and while I did eventually get a response, the explanations I received didn’t resolve the issue. I was told it could be due to size or colour differences, but even after carefully matching the exact specifications and providing evidence/screenshots, the problem continued.
I followed up several times with additional details and proof that the sizes were identical, but since then I’ve had no meaningful response. It has now been over 3 days without any reply, and the issue remains completely unresolved.
As someone new to the platform, this has been a really poor first impression. I was trying to sort out basic setup issues before launching a store, but instead I’ve been left stuck, and ignored.
Customer support responsiveness and problem resolution are critical for a service like this, and unfortunately Gelato has fallen well short on both.
I wouldn’t recommend relying on this platform unless support improves significantly.
April 16, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback. I'm really sorry for the poor experience and our slow reply to your e-mail.
I have contacted you internally to explain how digitization works and to share more details about the available options.
We're developing some improvements, so we really appreciate your feedback and I hope we can improve your experience.
We're looking forward to your reply.
Best regards,
Andrzej
Gelato Support Team
This was the first order I placed
This was the first order I placed. I ordered a sample from my page. I wanted to experience what my customers would have. It worked well. Thank you.
April 19, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Denise,
Thank you so much for sharing your first-order experience with us! We’re happy to hear that your sample order worked well and gave you confidence in what your customers will receive. We’re excited to support you as you continue to grow your business with Gelato.
Kind Regards,
Kamil
Gelato Support Team
It is easy to make products to sell
It is easy to make products to sell. You have all the information you need. They practically do all the work for you.
April 19, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Rebecca,
Thank you so much for your kind words! We're glad to hear that you find it easy to create products with Gelato and that our platform provides all the information and support you need. Knowing that we help make your process simple and efficient means a lot to us. We look forward to continuing to support your business and creativity!
Kind Regards,
Kamil
Gelato Support Team
Advertisement
Quick service & quick solution!
April 18, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful feedback! We’re glad to hear that you were happy with our quick service and swift resolution. Your satisfaction motivates us to keep delivering efficient and reliable support so you can continue creating with ease.
Kind Regards,
Kamil
Gelato Support Team
Declining quality and impossible customer support
I’ve used Gelato for my business for quite some time, and unfortunately, the experience has gone downhill in a very noticeable way.
The biggest issue by far is customer support. What used to be responsive and helpful now feels completely replaced by AI systems that don’t actually resolve anything. The chat system loops through the same canned responses, often closes conversations before the issue is addressed, and makes it nearly impossible to reach a real human being. No matter how many times you try, it always redirects back to automation.
This becomes especially frustrating with lost packages, which are already time-sensitive. Customers are often waiting weeks for their orders, and when you try to report the issue, you are told to “check back in two weeks after the expected delivery date.” This is not coming from a human being. It is an automated AI response. By that point, the customer may have already been waiting close to a month, and instead of getting help, you’re stuck in a loop with no real resolution and no accountability.
As a business owner, this puts you in a terrible position. You’re the one dealing with frustrated customers, bad reviews, and refund requests, while Gelato provides no meaningful support behind the scenes. Instead of helping resolve problems, the system delays them.
The “Report a Problem” feature only adds to the frustration. It’s clunky, unreliable, and in some cases doesn’t function properly. Uploading photos for damaged products can fail, and even when submissions go through, there’s no clear follow up or resolution process.
On top of that, there are growing concerns around consistency. Print quality can vary, and there have been instances where items are processed that are actually out of stock, with no proactive communication. Once again, that burden falls back on the seller.
There is also a serious issue for artists working with the human figure. I moved to Gelato because they claimed to support classical fine art, including tasteful, non sexual nude work. In practice, that has not been consistent. I’ve had orders held for extended periods while they “look for a partner” willing to print the piece, only for it to be delayed or effectively blocked. At the same time, there seems to be inconsistent enforcement, where some imagery is approved and similar work is not. In certain cases, orders are simply not fulfilled, which directly results in lost sales.
At the end of the day, this directly affects my reputation as a business. When something goes wrong, I’m the one answering for it, while Gelato remains inaccessible. There is no accountability, and that’s the core issue.
If you’re willing to work with a company that relies almost entirely on AI, where you risk losing credibility with your own customers, dealing with unresolved issues, and potentially losing sales due to inconsistent content handling, then this may be the platform for you. Otherwise, I would strongly reconsider.
April 1, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Brenden,
Thank you for your message.
We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it is when support interactions feel impersonal and issues take too long to resolve, especially when your own customers are impacted. Delays, lack of clear follow‑up, and inconsistencies in production or fulfilment are not the experience we aim to provide. Your comments regarding customer support, reporting tools, and accountability are taken seriously and have been shared internally for review. We recognize the responsibility this places on business owners and regret the inconvenience caused. I have reached out to you directly to discuss this further and provide more personalized assistance.
Kind regards,
Michal
Gelato Support Team
The AI bot answered my questions directly and clearly
The AI bot answered my questions directly and clearly without becoming wordy.
April 16, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your positive feedback! We're happy to hear that our AI bot was able to answer your questions directly and clearly. It's great to know the experience felt efficient and helpful, just as we aim for.
Kind Regards,
Kamil
Gelato Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.