The ordering process was easy and the design, terrific. If I have any complaints it’s that the piece is much smaller than pictured in it’s beauty shots and the chain and ring, way too delicate.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In the photo, the diamonds on the bracelet look bigger, and so does the thickness of the bracelet. It was a pretty design, but when I received it, it was too thin and looked quite fragile, so it seem... See more
Company replied
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very m... See more
Company replied
I recently purchased an emerald cut birthstone pendant as a gift for a friend. Even though it’s small, it really stands out when worn! The quality is solid. I’m not nervous the stone will fall out som... See more
Company replied
Company details
Written by the company
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Contact info
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, United States
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Reply from Gelin Diamond
Thank you so much! We’re thrilled to hear you love it. Your support truly means a lot to us! ✨💛
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I paid almost $ 400 for a bracelet that…
I paid almost $ 400 for a bracelet that you need a magnifying glass to see it and broke on the first attempt to wear it!! And now I can’t get anyone on the phone to help me with a return. There is a message that they having issues with their phones!!!! Horrible product and customer service!!!!
June 1, 2026
Reply from Gelin Diamond
We’re sorry to hear about your experience. We did return your call as soon as possible, however we were initially unable to reach you. Once we were able to connect, we provided you with a prepaid return label so the item could be returned and resolved accordingly.
The design is intentionally delicate, and the exact measurements are listed in the product description. If you need any further assistance, please feel free to contact us and we will be happy to help.
If your looking for something unique at…
If your looking for something unique at reasonable prices, look no further. Gelin is my jewelry go to.
Customer service is on point, and takes care of any issue you may have.
I trust Gelin Diamond with all my jewelry needs. I highly recommend!
May 18, 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re truly honored to be your go-to jewelry store and thrilled to hear you trust us with your jewelry needs. Your support means the world to us! ✨
Waste of Time
Shipping was really slow. I reached out to customer service for an update on the item after waiting three days but got no response. Paid for expedited shipping, but they did not send out the item until five days after the order was placed. Item in person is quite dull. The finish looks tarnished and not as shiny as advertised. Overall, it is a fine purchase. I have had the more expensive but same type of bracelet in the past and the clasp on my previous one kept becoming undone without me knowing. It led to me losing the bracelet and me having to purchase another one. Clasp on new, cheaper bracelet is better but overall quality is worse. If you absolutely love the style, its ok, but not the best use of your money. They are expensive bracelets. Losing one and having a poor experience with the other is enough that i will never be purchasing from this website again and you should also consider bringing your business elsewhere.
By reading the responses to negative review, it is obvious they also cannot take criticism, either. It is an unfortunate case all around. Take your business elsewhere
April 17, 2026
Unprompted review
It was an easy and quick process which…
It was an easy and quick process which makes ordering again highly probable.
April 24, 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the process was easy and quick. We truly appreciate your support and look forward to serving you again! ✨
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Earrings much smaller than pictured
Earrings much smaller than pictured. Should be worn on a model in photo for approximation of size.
May 7, 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the piece looked even better in person. Your support truly means a lot to us! ✨
I placed an order on April 21 for two…
I placed an order on April 21 for two charms the website stated it would ship same day. It is now May 5 and the order has not shipped!
May 5, 2026
Unprompted review
Reply from Gelin Diamond
Hi, we're so sorry for the delay with your order. Your charms didn't quite meet our quality standards during a check, so we had to remake them to make sure you received the best version of your piece. We completely understand the frustration of waiting longer than expected, especially past the promised ship date. We weren't able to find your contact details from this review, so please reach out to us directly when you can, we'd love the chance to make this right for you. Thank you so much for your patience.
I’m really impElegant and High-Quality Necklaceressed with the necklace…
I’m really impressed with the necklace from Gelin Diamond! It feels high-quality and sturdy, and the design is elegant and timeless. Every detail is refined, and it looks just as beautiful in person as it does online. I’ve received so many compliments while wearing it definitely a piece I would recommend to anyone looking for a stylish and sophisticated necklace.
April 15, 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re thrilled to hear you love the quality and timeless design of your necklace. Your kind words and support truly mean a lot to us! ✨
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I have several pieces from this…
I have several pieces from this company, and I absolutely love them!
May 4, 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your continued support! We’re thrilled to hear you love your pieces. It truly means a lot to us! ✨
One ring was wrong wanted it replaced…
One ring was wrong wanted it replaced and they stop responding
February 2, 2026
Reply from Gelin Diamond
We’re sorry for the confusion. We checked our conversation history, and the last message was from us asking when you would be able to ship the item back so we could provide you with a prepaid return label for the replacement.
We did not receive a response after that. We are still happy to proceed with the replacement and assist you. Please feel free to get back to us so we can continue the process.
The quickness of receiving the order…
The quickness of receiving the order and customer service is great. My only small critique is that the charms are a tad bit on the small side.
April 24, 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear you were pleased with the fast delivery and our customer service. We truly appreciate your note about the charm size—your support means a lot to us! ✨
First time UNHAPPY customer!!!
Bought a necklace for my wife's birthday and paid extra for rush shipping. First, wasn't disclosed it was coming from Turkey, second, two days before her birthday it hadn't even been shipped.
The refund issued stated it could take up to 10 days to hit my card account. Hard to wrap up a refund. My opinion stay away from Gelin Diamond!!!!
April 24, 2026
Unprompted review
Reply from Gelin Diamond
We’re sorry to hear about your experience and understand your frustration.
To clarify, some of our pieces are crafted and shipped from our international workshop to ensure quality and availability. This is stated in our shipping policy, and delivery times can vary depending on production and carrier processing.
Regarding the rush shipping, your order was affected by a delay during the crafting stage, which unfortunately prevented it from being shipped in time for the requested expedited timeline. Once we were made aware, we issued a refund for the shipping cost, and as with standard banking processing times, refunds can take a few business days to reflect depending on your payment provider.
We understand this was not the experience you expected, and we appreciate your feedback as it helps us improve both communication and fulfillment timelines.
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Poor customer service
Address customers concerns instead of providing short and curt responses.
April 13, 2026
Reply from Gelin Diamond
Thank you for your feedback. We understand your frustration and apologize if our responses came across as too brief. That was never our intention.
We always try to respond as quickly as possible and provide solutions efficiently, but we understand that clear and detailed communication is just as important. We appreciate you bringing this to our attention and will use your feedback to improve the way we assist our customers moving forward.
It was easy to place order online
It was easy to place order online. The order came timely. My necklace is beautiful!
April 23, 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the ordering process was easy and that your necklace arrived on time. So happy you love it—your support truly means a lot to us! ✨
Overall excellent experience
Great prices, good quality, great customer service. I had a return that was handled promptly and efficiently. No problems whatsoever.
February 5, 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality, pricing, and our customer service. We’re glad we could assist you smoothly—your support truly means a lot to us! ✨
Reply from Gelin Diamond
Thank you so much! We’re happy to hear you’re satisfied. Your support truly means a lot to us! 😊✨
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Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear the delivery was fast and that the 16-inch size is perfect for you. Your support truly means a lot to us! ✨
Excellent product and reliable and…
Excellent product and reliable and quick delivery service!. Good quality products. Thank you!
April 6, 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality and quick delivery. Your support truly means a lot to us! ✨
The quality was excellent
The quality was excellent, it’s a gift for my daughter, and it came in plenty of time
April 10, 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality and that it arrived in time for such a special gift. Your support truly means a lot to us! ✨
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