Gemini Accident Repair UK Reviews 

I have been forced by LV, my car insurance company to use this repairer for a no fault claim made 6 weeks ago. The only alternatives LV offered were in different cities and counties. Gemini couldn’t “fit me in” for 4 weeks then on the agreed day of collection they called to say they need to postpone for another day as the curtesy car hadn’t been returned to them. The next day they just didn’t turn up in the 3 hour window they’d given me. I called them and was told “it’s because a customer hadn’t returned the curtesy car”. No alternative date offered and no apology! I’m left now to either trust them that they will eventually get to me and do a decent job or to go to another LV recommended repair garage out of town and start the whole process again!

I would like to thank all the staff at Gemini for a very high standard of professional service at every stage. From the collection of my car, fully repaired and returned in immaculate condition. Thank You.

My Car went into Gemini Bristol. It came out a week later like a new car. I'm so pleased the work carried out was perfect. Also sparkling clean. Great work thanks all at Gemini.

Absolutely amazing job they have done on my car as a repair. New bumper and boot mechanism replaced after a rear collision. Not only is the work first class and they were a pleasure to deal with but the car was returned looking like a new car. So so impressed with the whole service overall.

Highly professional and quick repair job. Extremely happy with the service received and fast turnaround, thank you, Gemini.

I am happy with the repair to my vehicle which Gemini collected due to an accident that was not my fault, I was unable to drive and they were helpful in organising collection. The receptionist was very helpful and informative, keeping me updated on the repair. Car looks like new and cannot fault.

This is the worst experience I could imagine with a repair centre. Firstly they were told that the car was a priority by the insurer and yet took weeks to do anything. In the meantime I was given return dates which then failed to materialise leading to costs for myself as the car was due to be returned to the lease company. When the car did finally reappear the new panels had scratches in the paintwork under the clearcoat, the paintwork in other areas was bubbled and the plastics were flaking off and able to be moved with a fingernail.

Quite frankly with the lies, shoddy work and lack of any sort of communication I can't believe this place gets any business. And to tell me that the work underwent quality control is laughable. It must have been assured by a blind man.

Avoid them at all costs

A recognized company, shame about the lying attitude of the team! I was lied to and deceived! The work of non-professionals, without experience, and racists!! This happened to me! I definitely do not recommend! There are other companies that do a professional job!

Gemini Caldicot
What a bunch of cowboys!! My car went in with a very small dent to a rear door, after several days of "work" it was returned, with the same dent still present. Then the driver, suddenly became short of sight, and couldn't see the dent! I was then told that they had fixed and painted several dents, which was a lie, as the car was immaculate and only a few months old, and had only one dent, which hadn't been touched. The car went back and after only a few hours, had a painless dent removal. They had clearly fabricated work to enlarge the insurance bill. Outrageous!! I have informed the insurance company of the games and fraudulent work they claimed to have carried out. Avoid

Cowboys Gemini Accident Repair Merry Hill!

My car needed an alloy refurbishment and a re spray to remove the scratch due to someone cutting me up in a road accident. Gemini Accident repair took my car for a week. They returned my vehicle at such a terrible standard, I would not recommend their services to anyone I know, or would even come across during trivial conversation.

I called to state that I was not happy with the poor workmanship. This was not considered, as I had to call and demanded to speak to the manger. Eventually I managed to speak to him and state my frustration and loss of trust I have in the business. He stated that he would contact me.

Three weeks later, I still had not received a call back to state the day of collection and confirmation of a loan car, during the 7 days my car would be with Gemini Accident Repair. Someone on the phone fobbed me off by stating that they have tried to contact me. When I checked the contact details they had for me, they very much matched my current contact number: I received no missed calls and no voicemails! I was told that my car would be collected a week later, and a loan car would be with me for the duration.

After having their loan car (a 20 plate Vauxhall Corsa -DS20 ZNX), I realised something wasn’t right. For one journey the car would be perfectly fine, another journey the car would lack power. I’m assuming it a fuel injector issue, clogged fuel filter, turbo issue, or an engine management issue (which is quite surprising for a vehicle that is 2/3 years old - as my own is only 2 years old and has no issues?). It was a journey from hell from the other side of the West Midlands, it’s was journey that should have been 20 minutes. I could not dare go onto the motorways. I had to constantly shift from 1st-2nd-3rd-1st-2nd gear to gain some form of power, with my hazard lights on for a 20-30 minute journey. Whilst being on national speed limit roads, that were pitch black with my mother. God forbid I broke down, as there is no recovery number to contact if I did break down. I made it explicit clear to the member of staff I spoke to on the phone, but clearly they have no empathy at Gemini Accident Repair Merry Hill.

I contacted Gemini Accident Repairs Merry Hill twice about this, but they seemed reluctant to replace the car. The first time I called it was ten minutes before closing. The male representative seemed attentive. However I am unsure the message was passed on. As I called two days later. Apparently around 15:28, they were struggling to get cars out of their area. Myself and Gemini Accident Repair are within completely different post codes, yet they are still within the West Midlands, and ultimately a stone throw away from my home. If a customer is calling twice about a clear issue with your vehicle, that you “should have” quality assured before proving it as a loan vehicle to a customer, something is wrong with this establishment!

If I knew I was going to be presented with this shoddy workmanship and diabolical customer service, I would have refused this recommended repairer from Liverpool Victoria Car Insurance! More than anything I would have forced them to have my vehicle fixed with my main dealer, at their cost.

I am currently waiting for my vehicle to be returned to me. I’m hoping the workmanship is top notch the second time round, or I will be communicating with the Financial Ombudsman for both Gemini Accident Repair Merry Hill and Liverpool Victoria for their terrible workmanship, customer service and recommendation.

Whilst the repair itself has been carried out well it took 8 days to pick car up, quoted13 days to carry out repair which the collection driver said should take 3-4 days, so 23 days in total from date of accident.3 broken delivery promises with vague excuses for the delay. Unfortunately as I am insured with LV without paying £200 I was not able to get the repair done at my own trusted garage

GEMINI (TAUNTON) A fantastic experience, they were fully professional throughout, especially Chris, who was friendly, very helpful and went the extra mile throughout the repair of my vehicle, from picking up my damaged car, organising a courtesy care, and the rapid repair, and they delivery back of our repaired car, kept in touch with progress, Thanks Chris, everyone we dealt with were friendly, and I fully recommend this company, to deal with all your needs,

The Bristol team are just the most charming and efficient company to deal with, from beginning to end. They could not have been more helpful, cooperative and communicative in fixing my badly damaged car. I highly, highly recommend them

Gemini Worcester was personally recommended for body work on my car. Had a very warm welcome, all staff are genuinely happy & want to help, work was quoted to be a week & was finished on the third day, to a very high standard. I was kept informed whilst the work was undertaken & when collecting the handover was seemless. The car had been washed & valleted which was a huge bonus. I would highly recommend this business (& have already) they provide the whole package, thank you Gemini Worcester!

Really pleased with service from all staff who kept me updated almost daily.
My car a Toyota chr hybrid was picked up on arranged time and date and returned today as arranged it had been washed and polished before return.
Repair was great bit of a delay with parts required but thats down to the supplier not gemini.
Spl mention to the staff who picked up and brought car back very friendly but professional
Thanks again for great service

Great service from Gemini Chesterfield - personable and friendly! Overall a very pleasant and easy process, from collection/courtesy car/Repair...absolutely faultless! Great communication!
Many thanks, a happy customer! :-)

Many thanks to all the staff at Gemini Merry hill , from the very first contact to getting my car back and correctly repaired you made the job seamless and very competent indeed , I would recommend you any time .
A special mention to the girls in reception who where excellent , well done to all concerned.

Great service from Gemini Telford. My car has been to them twice in the past 12mths for repair -neither event my fault! Both occasions the car has been returned beautifully valeted and in pretty much perfect condition. Great customer service, friendly staff and just a really good job. Very happy :D

Person(s) unknown damaged my 8 month old car (split rear bumper panel). From reporting to the insurer to getting a new panel fitted took a mere nine days. The service at Gemini Arc Taunton was exceptional. Many thanks to all at Gemini Arc Taunton who contributed to restoring my car to its original condition.

Car was taken for repair on a no fault insurance claim through Markerstudy (who are AWFUL, but that's irrelevant here.)... Gemini were extremely quick and professional from start to finish. My car has parts not massively available and I was warned that this process could take a long time. After coming to my house and leaving a free courtesy car, I was updated on progress Via text a couple of times, then just 5 working days later, they called to say work was complete. The next day they returned my car in absolute PERFECT showroom condition... Extremely impressed.

Car booked in after parts were recieved on my insistance, this took two attempts as not all parts ordered as they wanted to glue broken parts of my vehicle !! Booking cancelled the day before due in because no courtesy car, rebooked only to be cancelled again this went on for 3 months, evenutally i involved my insurance company and the car went in, after 1 day they said it was fixed except for one thing, 3 weeks later I went to collect the car only to find still damaged, they repaired again badly. I took the car away and am getting it sorted elsewhere.