GeMMs & Co Reviews 

47
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Paid for express shipping order has not been dispatched two days later and they do not respond to emails this is theft

Rated 1 out of 5 stars

Easy to place the order and received the order confirmation email ok which said 3-5 days for delivery. I didn’t receive the earrings after the 5 days so I emailed Gemms & Co and didn’t receive a reply... See more

Rated 5 out of 5 stars

This is an amazing new webstore offering a really lovely selection of jewellery at fair and affordable prices. I bought a sweet little diamante dog pendant, chosen specially for a relative who loves t... See more

Company replied

Rated 5 out of 5 stars

I purchased this necklace as a gift for my wife, and it turned out to be a fantastic choice. She absolutely loves it! The moment she laid eyes on it, her face lit up with joy. The necklace's beauty an... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

GeMMs & Co is a small family run business offering a carefully curated range of high quality 925 sterling silver and CZ jewellery at affordable prices, from timeless pieces to trending styles.


Contact info

3.3

Average

TrustScore 3.5 out of 5

47 reviews

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3.3

All reviews

(47)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Would not order again

Easy to place the order and received the order confirmation email ok which said 3-5 days for delivery. I didn’t receive the earrings after the 5 days so I emailed Gemms & Co and didn’t receive a reply so emailed them again a couple of days later and still no reply and no earrings. I’ve contacted my bank to ask them to do a debit card recall. This Saturday I received a silver pendant necklace instead of the earrings so I emailed Gemms & Co and my email was returned undelivered which said their email address didn’t exist. Would not order again from this company

March 20, 2026
Rated 1 out of 5 stars

Didn’t arrive!

I paid next day delivery for a bracelet from this company. After not receiving notification of dispatch, I contacted the company via email and received no reply. I found a number and the two individuals I spoke over the phone didn't seem to care, provided the wrong tracking number and eventually admitted they hadn't sent it. A refund was provided but the attitude of the company was appalling.

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Green light!

I found exactly what I needed , precisely and quickly and at the right , affordable price. The delivery was quick and efficient and the item is top quality!

Thank you!

July 29, 2025
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Rated 5 out of 5 stars

Excellent, love it!

Excellent speedy service! Came way quicker than I expected. Size is perfect and item is lovely quality. Bought to spruce up my left hand as im recently engaged and this goes perfectly

January 28, 2025
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Reply from GeMMs & Co

Thank you were are so glad

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Rated 3 out of 5 stars

Nice necklace, but chain not fully 18" long.

The necklaces are very nice, as expected, except for one thing. I ordered 18 inch chains, and they are not fully 18 inches. They are closer to 17 inches. This makes a difference. I don't think the chain was measured carefully, or perhaps you are counting the clasps as part of the chain

February 14, 2024
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Reply from GeMMs & Co

Hi, we’re really sorry this happened although our chains are measured carefully. We’ll be sending you a £5 gift voucher for the disappointment!

Rated 5 out of 5 stars

Earrings

I ordered some earrings and they are just perfect, exactly as shown on the website.
I love them and the packaging was so nicely done.

January 25, 2024
Unprompted review
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Reply from GeMMs & Co

Thank
You

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