I purchased 2 blue topaz rings this morning and to my surprise I found the exact trillion cut ring on ebay, brand new for $110 cheaper.. I should of done my research first!
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Have purchased things through Gem Shopping for several years. Have generally been pleased. Recently had to return something and instead of contacting customer service, my call first went to a sales... See more
I have been enjoying collecting many special pieces for about 3 years now. I’ll be honest, I am also a customer of ShopLC regularly & JTV too! I stumbled upon Gem Shopping one day after purchasin... See more
Customer Service Personnel very courteous knowledgeable and helpful. Love watching Chomia and Dan. One thing though, last weekend phones jammed, I wanted to purchase online while Chomia and Dan were... See more
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Company details
Written by the company
You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Contact info
Duluth Highway 3259, 30096, Duluth, United States
- 888) 791-7787
- gemshopping.com
3.9
Great
261 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Even shopping online was made very easy…
Even shopping online was made very easy for me. I have been hey GSN shop for for a few years now. Thank you for all the beautiful jewelry that you have presented to me and that I have bought. Thank you again Jim Meeks.❤️😊🌈
September 15, 2023
Reply from Gem Shopping Network
Thank you for your feedback, James.
We're happy that you had such a good experience shopping with us. It shows our efforts to make customers happy about their overall shopping experience with Gem Shopping Network.
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration.
We're excited you agree and look forward to serving you again!
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fast and free delivery with prior…
fast and free delivery with prior notification bracelet is very pretty and high quality at a very good price F Rios
August 20, 2023
Reply from Gem Shopping Network
Thank you for your feedback Frances.
We're happy that you had such a good experience shopping with us. It shows our efforts to make customers happy continue to be successful.
For 25 years, our team of expert gemologist and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration.
We're excited you agree and look forward to providing overall excellent service and high-quality jewelry again!
I love gem shopping network
I love gem shopping network. Their jewelry is beautiful and well worth the price. My earrings came really fast and I am completely satisfied.
August 7, 2023
Reply from Gem Shopping Network
Hello Sara,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!
I like the actual products
I like the actual products. Much more better than the photos itself.
August 11, 2023
Reply from Gem Shopping Network
Thanks for reaching out with your feedback William, it's much appreciated. We are happy to know you're pleased with your purchase.
For 25 years , we've helped collectors celebrate the special moments in their loves by providing exceptional gemstones and stunning jewelry. We can't wait to connect you with another great piece.
Customer Service still lives!
I love the jewelry and prices. I do not like when they take bids but when they sell outright usually a great deal with quality.
August 7, 2023
Reply from Gem Shopping Network
We wanted to take a moment to express our gratitude for taking the time to share your thoughts and experiences through your recent review. Your feedback is truly invaluable to us.
For a quarter of a century, GSN has been dedicated to crafting a business that revolves around our customers' happiness and satisfaction. It's through customers like you that we have been able to refine our products, services, and overall experience.
Your review serves as a beacon of insight that guides us on our journey to constant improvement. Every suggestion, praise, or concern you share helps us enhance our offerings and provides us with the opportunity to become a better business overall.
Thank you again for being a part of our journey and for choosing GSN. Here's to many more years of serving you with excellence!
Regenerate
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Reply from Gem Shopping Network
At GSN, our journey has spanned over 25 years, and throughout this time, our commitment to putting our customers first remains unwavering.
We take immense pride in the work we do, and your feedback is a vital part of what helps us grow and evolve. Your insights provide us with invaluable guidance as we strive to become an even better business, offering you top-notch products and services that cater to your needs and preferences.
Our show hosts, too, are a crucial part of the GSN family. They approach their roles with utmost professionalism and dedication, reflecting our commitment to delivering quality entertainment and value to you, our cherished viewers.
Thank you for watching.
Variety in price and style. Something for everyone!
Enjoy some of the shows. While I enjoying buying from time to time, prices have really gone up in the last 3 years!
August 6, 2023
Reply from Gem Shopping Network
Thank you John for your feedback.
We're so glad that you enjoy our programming. For over 25 years, we've mixed education and entertainment to creat a one-of-a kind platform for collectors. In an ever-evolving economy, we understand the importance of offering the best possible prices to our valued customers. It's our commitment to continuously improve and provide you with the highest quality products and services.
We look forward to helping you discover even more of what you love.
Reply from Gem Shopping Network
Thank you for sharing!
For 25 years, we've worked to create a luxury shopping experience that combines education and entertainment. We take pride in putting customers first. Our dedicated expert gemologist and partners source the best in colored gemstones and jewelry which helps us deliver an unparalleled luxury shopping experience. We look forward to helping you discover even more of what you love.
The return process is a little involved…
The return process is a little involved - You need to get an RA#, pay for shipping / insurance, get the notice that it's been received, and you will receive a credit, but if you don't see the credit within 7 - 10 days of the email, you need to follow up. Thus far, I've always had to follow up and ask for my refund after 10 days of a no-show credit.
July 24, 2023
Reply from Gem Shopping Network
We hope this message finds you well. We are writing to express our sincerest apologies for any inconvenience you may have experienced with your recent return. Our customers' satisfaction is our top priority, and we deeply regret any inconvenience this may have caused you.
Regarding your return, we understand that our return received receipt might have caused some confusion. As stated, a credit is automatically applied to the original method of payment within 7-10 business days. Typically, this process is completed within 10 business days, but there may be exceptional circumstances that occasionally extend this timeframe.
To ensure everything is in order and to confirm that your refund was processed within a timely manner, we kindly request that you contact our Customer Service team and provide them with your RMA# (Return Merchandise Authorization number). This information will help us quickly trace your transaction and verify the refund status.
Please reach out to our Customer Service team at [1-888-391-9048 Monday-Friday 9am-5pm] at your earliest convenience. They will be more than happy to assist you further and provide any necessary clarification regarding your refund.
Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
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Purchase was a gift and was well…
Purchase was a gift and was well accepted, very high quality
July 10, 2023
Reply from Gem Shopping Network
Thank you for your feedback, it's much appreciated!
For 25 years, we've helped collectors celebrate the special moments in their lives by providing exceptional gemstones and stunning jewelry. We can't wait to connect you with another great piece!
Thank you for shopping with us!
Affordable options
In this time of shrinking income due to high prices, GS is able to provide jewelry in lower price points. While what I purchased may not be outstanding due to the price, it’s still a pretty and nice gift for a friend or family member. Thank you for providing these more affordable options for those of us with much less money to spend these days.
July 15, 2023
Reply from Gem Shopping Network
Thank you for your feedback.
We're happy that you had a good experience shopping with us. It shows our efforts to make customers happy continue and continue to be successful.
For 25 years, our team of expert gemologist and partners have provided exquisite gemstones and stunning jewelry fo collectors, ensuring every purchase on one of our platforms is a cause for celebration.
We're excited you agree and look forward to serving you again.
I love the GMN I watch it at night when…
I love the GMN I watch it at night when I can’t sleep! I love jewelry. I wish I could afford more but just to look at what they have makes me happy. I especially like Jason and Carlton.
July 10, 2023
Reply from Gem Shopping Network
Thanks for reaching out with your feedback Trish, it’s much appreciated!
For 25 years, we’ve helped collectors celebrate the special moments in their lives by providing exceptional gemstones and stunning jewelry.
Reply from Gem Shopping Network
Hello Lisbeth,
We reached out to customer service on your behalf, and it looks like your order will be shipped today.
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Thanks for shopping with us!
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I’d I could rate a zero I would
I’d I could rate a zero I would. Bought an item and when calling for my return authorization their recorded system says that I must go through the customer service number I am using. No one can help me on chat and I can’t get them to pick up if I call the regular customer service number. Reporting them to the BBB.
July 5, 2023
Unprompted review
Reply from Gem Shopping Network
Thank you for taking the time to post a review. We genuinely appreciate your feedback and value your opinion. However, we are sorry to hear about the inconvenience and disappointment you experienced during your overall experience with us.
We sincerely apologize for any issues you encountered and want to make things right. In order to rectify the situation and provide a satisfactory resolution, we kindly request more information from you. It would be greatly appreciated if you could provide us with your contact details, such as your phone number or email address. This will enable us to reach out to you directly and address your concerns in a more personalized manner.
Once again, we apologize for any inconvenience caused, and we are committed to ensuring your satisfaction. Your feedback is invaluable to us, and we would like the opportunity to make amends. We look forward to connecting with you and working towards a resolution.
Happy to get the items that I wanted…
Happy to get the items that I wanted and I think I got a good price.
June 16, 2023
Reply from Gem Shopping Network
Hello Marsha,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your
shopping with the Gem Shopping Network
I have been shopping with the Gem Shopping Network since 2017. Most of the gems and jewelry I have purchased I have been extremely pleased to own. I purchased both for myself and for my wife. On the rare occasion that I receive something and it does not meet my expectations, Customer Service has been very easy to work with in arranging for a return for refund. Outstanding people to work with and I will continue to spend my children's inheritance with these folks.
June 7, 2023
Reply from Gem Shopping Network
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Gem Shopping Network
Nothing has been resolved
Nothing has been resolved! I call to get status of my order, no one gave me answers. I was promised a call back after the person looked into it and never received the call back. WHAT IS THE STATUS OF MY ORDER???
June 6, 2023
Reply from Gem Shopping Network
We sincerely apologize for the delay in shipping your order. We understand the frustration and inconvenience this may have caused you, and we deeply regret any disappointment experienced as a result.
Upon receiving your order, we immediately contacted the vendor responsible for fulfilling it. Unfortunately, there was a delay in their response, which led to the shipment being postponed. However, we have just received confirmation today that the vendor will be shipping your order to us tomorrow.
I left a voicemail in hopes of reaching you to share the good news. Please feel free to reach out to us @1-888-391-9048 for details concerning your order.
Thank you again for your patience.
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Reply from Gem Shopping Network
Hello Kathleen!
We are pleased to hear that you love your new earrings.
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.
We’re excited you agree and look forward to serving you again!
It was a very easy ordering process
It was a very easy ordering process. The items were received promptly and are beautiful. I did have a couple items I returned and those were handled very quickly too.
May 21, 2023
Reply from Gem Shopping Network
Hello Anne,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your ordering process was easy and your items arrived promptly. We understand that sometimes returns are necessary and we're glad to hear that our return process was handled quickly and to your satisfaction. We appreciate your business and look forward to serving you again in the future!
Beautiful pendant necklace
Beautiful pendant necklace, but a little on the small side. Will buy more.
April 28, 2023
Reply from Gem Shopping Network
Hello Leroy,
Thank you for your review! We're glad to hear that you find our pendant necklace beautiful, and we apologize that it was smaller than expected. We do try to provide as accurate a description as possible, but we will definitely work on improving the size descriptions of our products in the future. We appreciate your support and look forward to serving you again soon!
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