Gem Stone King Jewelry Reviews 657

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My fiance bought me a beautiful Garnet engagement ring about a year ago through their Amazon store. Last week one of the side stones fell out. I contacted Gem Stone King and, since it was under their... See more

Rated 5 out of 5 stars

Purchased a tanzanite and diamond ring online. The ring is AMAZING! I've also purchased a tanzanite bracelet that I love and a diamond heart necklace. All jewelry comes with a lifetime warranty that t... See more

Rated 5 out of 5 stars

So let me start off with how I came across Gem Stone King. Last year I ordered a customized tennis bracelet with gemstones for my mother for a Christmas present. The company I ordered hers from was by... See more

Rated 1 out of 5 stars

This company is fraudulent. Thank god I have some gemology training. No treatments were declared for the necklace we bought. Under the microscope it was clear that the sapphire had been heated and is... See more

Company details

  1. Jewelry Store

Written by the company

Gem Stone King is a leading online jewelry company. With a family legacy exceeding a century in the diamond industry, we offer fine jewelry directly to consumers. Sourcing gems directly allows us to maintain high quality while offering competitive prices. Our collection includes rings, earrings, bracelets, and pendants with diamonds and semi-precious stones. Everything we sell is of the highest quality and every piece is brand new and mainly manufactured in the United States.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 4 out of 5 stars

Great customer service

I purchased a ring. Unfortunately it was not very well made. I wanted to love it so much. But it was too large, looked kind of cheap, and would dig into my surrounding fingers in a painful way. However the service was great. It came very quickly, and the customer service was excellent when I emailed about returning it. And I received a full refund promptly after they received the ring back. I just wish the quality of the jewelry was as good as the customer service. So excellent service but unfortunately not so excellent jewelry.

July 12, 2022
Rated 5 out of 5 stars

Is it plated?

I love the ring I have gotten, I'm just quite curious what metal it really is I've had it for a year and it hasn't tarnished once compared to another silver ring that has several times. It hasn't turned my finger green so the quality is good..just iffy about the fact it hasn't tarnished.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

My 2nd purchase was contingent on my…

My 2nd purchase was contingent on my 1st. So far so good. All customer service commitments promised were fulfilled. Loved my 1st item and am looking forward to the 2nd to go with. Don’t be like Amazon. Don’t start out being super and then drop the ball. Continue to do the thing you do best. BTW - the selection of various quartz beauties and their settings are great! Can’t find in stores.

June 22, 2022
Advertisement
Rated 4 out of 5 stars

Lovely jewelry, frustrating site.

Lovely jewelry, quality pieces with great finishing. I've been wearing their pieces for nearly a decade and own several. The dock of a star is for their website which is just plain frustrating to search. They would do well to work with a good web designer to fix the search function. I found what I was looking for after looking through 23 pages and by accident. Had it come up with my search terms without every single item with any of the words I searched for coming up I would have found it months ago. In short, allow for a search using all the words and not every single word on it's own. Blue Moissanite Ring should bring up rings with blue moissanite. Not every ring that is blue and every ring that is moissanite. It's unfortunate but they are missing out on sales due to this search issue.

June 9, 2022
Advertisement
Rated 5 out of 5 stars

I absolutely love

I absolutely love, love my my sapphire ring. I bought the wrong size and I contacted them and they sent me the right size and a return label for the other one. I’m 100%happy with

June 2, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look