GenderGP Transgender Services Reviews 929

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and caring interactions. Reviewers also found the overall user experience to be very positive, noting how helpful and informative the sessions were. However, some people were dissatisfied with the pricing, finding it to be excessive for the service received. A few other people also felt that the service had declined over time, mentioning a lack of support and difficulty in contacting anyone for assistance.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the kindness, helpfulness, and understanding of... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the service as a... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and support received... See more

User experience

Users describe positive interactions with user experience. Many customers report comfortable, simple, and... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report hidden charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 3 out of 5 stars

felt really welcomed by megan she was super understanding and actually listens to what your saying and calms your nerves on any problems or questions you might have 🙏 on the other hand i really dont... See more

Rated 5 out of 5 stars

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

3.9

Great

TrustScore 4 out of 5

929 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GenderGP Is Great!

Everything about gendergp is awesome at least from my experience. The sessions are very safe and secure, and you feel so supported and I felt I could talk about anything however small or silly it may seem.

My worries ane concerns was handled amazingly, and Megan was such a great person. Megan helped me with all my questions and concerns I had, and you was always informed on updates, even if it took a tiny bit longer for a reply, which is understandable as I can imagine they have a busy schedule.

Overall very great experience overall and very happy with how amazing the team is, and how safe and supported I felt with my interactions!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I was confused at first when looking for treatment options other than the NHS with their waiting times, but gendergp made the process quite painless and a meeting with James explained everything in great detail

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I sought hormone treatment at Gender GP…

I sought hormone treatment at Gender GP because I couldn't get treatment in my own country and so far it's only been a positive experience.
I had a consultation/assessment call with James, who made me feel comfortable and in control of my treatment plan.
Everything I was unsure of was explained to me and I could ask questions.
It was nice talking to a professional who wanted to help me, who listened to me and was on my side.
I'm very excited to finally get treatment and I would recommend Gender GP to anyone seeking treatment.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent follow-up session with Meg…

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will take. We also set future goals, I'm now booked in for my first laser hair removal session. Invited to keep in touch with Meg about my progress via email between now and my next follow-up session. Came away glowing, feeling excited for the future ✨️

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great so far

Great so far, Megan has been a great help and has answered all my questions I would heavily recommend her

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Megan was helpful

Megan was helpful, compassionate, patient and professional in our discussion and was easily and quickly able to answer any follow up questions I had via email.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant initial experience!

James was the host for me, he was super supportive from the start and really made me feel comfortable to speak with him, really easygoing and I came out of it feeling happy and relieved.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience 👍

I worked with Megan who was extremely helpful, well informed and comforting. I was very nervous and Megan made the whole experience less nerve wracking!
A credit to your team.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

great and helpfull

it was great got to talk over all the need to know and persone i spoke to was lovely and overall any stress i had before the zoom call was gone the moment we got to talk so over all super helpfull and was nice to talk with

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had an information gathering session…

I had an information gathering session yesterday with James Morris and I couldn’t be happier with it! He was very understanding of my situation very respectful and was an outgoing kind person! I recommend to pick James Morris for the gathering session 100% ! Thank you 😁

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

James was my session runner and he was absolutely amazing. He was very easy going and I didn’t feel any anxiety or pressure when answering all the necessary questions, and quelled any concerns I had with ease. He’s a lovely guy and would highly recommend seeing him for a perfect session.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this service

If I could rate this company negative stars I would. My sister began her transition with the help on gender GP. They portray themselves to be helpful and supportive, this is up until a young person realises this was the wrong pathway for them. Gender GP supposedly cancelled her membership after countless requests for this. However, 3 times, three further times, a payment has come out of her account. This is disgusting and morally wrong. Do not chose this service as it is nothing but a black hole of lies and deception.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

James is the best!

James was amazing, so helpful and supportive. He helped answer all of my questions and knew exactly what to do. I would definitely recommend a video session with him if you need anything!

September 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look