GenderGP Transgender Services Reviews 929

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and caring interactions. Reviewers also found the overall user experience to be very positive, noting how helpful and informative the sessions were. However, some people were dissatisfied with the pricing, finding it to be excessive for the service received. A few other people also felt that the service had declined over time, mentioning a lack of support and difficulty in contacting anyone for assistance.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the kindness, helpfulness, and understanding of... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the service as a... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and support received... See more

User experience

Users describe positive interactions with user experience. Many customers report comfortable, simple, and... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report hidden charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 3 out of 5 stars

felt really welcomed by megan she was super understanding and actually listens to what your saying and calms your nerves on any problems or questions you might have 🙏 on the other hand i really dont... See more

Rated 5 out of 5 stars

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

3.9

Great

TrustScore 4 out of 5

929 reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

GenderGP - My Person Experience

GenderGP has been supportive from day one!
I’m at the very early stages of my transition at the age of 27, and the level of care and support I’ve received so far has been absolutely incredible. From the start, GenderGP made me feel seen, respected, and heard — something that can be so hard to find when navigating gender-affirming care.

I had a one-to-one call with a lovely woman named Meg, and honestly, she’s been amazing. She listened without judgment, offered genuine guidance, and has supported me through each step of the process. It didn’t feel like a clinical appointment or a cold consultation — it felt like someone truly rooting for me.

What really sets GenderGP apart is that it’s not about business or sales pitches. They’re not just after your money; they truly care about your wellbeing and want to help you make the right decisions for you. There’s a real sense of compassion and humanity behind everything they do, and that makes all the difference.

If you’re starting your journey and feeling overwhelmed, I can’t recommend GenderGP enough. They’re not just a service — they’re a support system.

July 1, 2025
Rated 5 out of 5 stars

Extremely helpful

A great experience! I was a little anxious going in but Dr. Charles was informative, compassionate, very good at guiding me through the nuances of the options available to me.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

A really positive experience

I recently had a really positive experience with GenderGP and wanted to share it.
From start to finish, everything was clear, thorough, and handled with real care.
After filling in the initial paperwork (there’s a lot and it’s very thorough in a good way) I had an interview with Meg, and she was absolutely brilliant.

Meg made me feel completely at ease and truly seen throughout our conversation. She took the time to explain everything clearly, and followed up with a detailed email covering all the points we discussed, which was so helpful with there being a lot to take in.

I had my wife with me during the call, and Meg made sure to include her in the conversation too, which really helped us both feel supported and comfortable. It genuinely felt like we were in safe hands the entire time.
I’m really grateful for the kindness and professionalism shown, thank you, Meg, and thank you, GenderGP!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Gender GP (James Morris)

Where to start, 25 (almost 26) been battling with my gender identity my entire life, finally in a place where I’m ready and prepared to transistion and gender GP, specifically James Morris, has affirmed affirmed affirmed, made every second of my truth feel heard and seen. No red tape just honest and caring understanding..
spending a life around people who tell you what you are isn’t possible or real or just a phase to finally have someone not deny but help and direct to a safe understanding of one’s self, James ensured I was aware of everything the good the bad, the danger the freedom, for the first time in my life I finally feel seen and excited for my future as a trans women. And Gender GP truly care.
And that’s something you just don’t find these days. So any information any help, any affirming care. James and the teams as Gender Gp will ensure your saftey and ur affirming care is taken care of with no judgement just affirming love!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Megan

This is down to an individual, not a company. Megan posed her questions in a way that put me at ease quickly, she listened and asked for information in a nonjudgmental way. Her report showed a depth of understanding I have not experienced before.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Queer dance!

James was very friendly and to the point, made everything clear and was interested.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely outstanding care

i recently joined gendergp, and had my information gathering session with megan cartwright and she more than helpful with my treatment, very welcoming and was quick to understand my questions and concerns about the medication .

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

a very comfortable environment

very warm and welcoming, i felt comfortable talking about my experiences and was very informative leaving me the ability to email after if i have anymore questions, couldn’t have asked for a better experience.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Kind and helpful! Thank you :)

I recently joined Gender GP after a long struggle with my gender identity and they have been nothing but helpful and supportive so far. I had a meeting with Megan Cartwright who helped talk me through possible treatment and talked to me about my journey. She was kind, compassionate and supportive and made me feel at ease and like I had made the correct decision to use Gender GP. This meeting also helped to ensure that I was able to consent to my own treatment which I thought was a really important feature. I highly recommend this service to anyone struggling with their gender identity.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Horrific

Every part of my GenderGP experience has been awful. I am switching to Anne Health so that I can receive good care and talk to genuine humans rather than having my bloods analysed by Ai and talking to money making ******** who don’t give a **** about us. GenderGP should be shut down and I am considering writing to You and Yours to enable this.

July 4, 2025
Rated 4 out of 5 stars

A very good start

It felt good to talk to someone who understands what you need and to get quick professional help and consultation. I hope that this will also work out forward.

July 2, 2025
Unprompted review

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