General Accident Reviews 4,734

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use of the website and the straightforward process for obtaining quotes and purchasing policies. Many people found the prices to be very competitive, often saving them money compared to other insurers, and appreciated the clear value for money. The overall service is frequently described as excellent, with consumers highlighting the efficiency and simplicity of the entire experience. However, some customers also noted issues with the online process, such as difficulties with passcodes, or the need to use multiple devices. A few people mentioned that the final price differed from the initial quote on comparison sites, or that the basic insurance was less comprehensive than expected, requiring additional costs for benefits like breakdown cover.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process easy to... See more

Price

Consumers generally express satisfaction with the pricing, often finding competitive quotes and significant... See more

Website

Clients share positive opinions on the website, with many finding it easy to use, navigate, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers found the process of obtaining... See more

Value for money

Reviewers express satisfaction with the value for money. Many customers highlight significant savings, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more

Company replied

Rated 5 out of 5 stars

The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more

Company replied

Rated 5 out of 5 stars

After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

Very straightforward

February 20, 2026
General Accident logo

Reply from General Accident

1. Thank you so much for the 5 stars! We really appreciate your support 💙

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 4 out of 5 stars

easy to arrange

Easy to follow

February 19, 2026
General Accident logo

Reply from General Accident

Hi Mr. Blackford,

Love;y to see your kind feedback!

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

fantastic and seamless

fantastic and seamless, am happy for this deal

February 19, 2026
General Accident logo

Reply from General Accident

Hi Richard,
That’s wonderful to hear! 🎉 We’re so pleased you found the whole process fantastic and seamless, and that you’re happy with your deal. Making things smooth and simple is exactly what we strive for! 🚗

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team

Rated 5 out of 5 stars

It was easy to complete the quote

It was easy to complete the quote; you cn ask for no more than that

February 18, 2026
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Reply from General Accident

Hi Sue,
Really appreciate your feedback! 🙌
Great to hear the quote was easy to complete — that’s exactly what we aim for.

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team

Rated 5 out of 5 stars

Compedative prices

Their customer support were very helpful and online site easy to understand

February 18, 2026
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Reply from General Accident

Thank you for sharing your review John!⭐

It’s great to hear you found the prices competitive, and even better that the customer support team were helpful when you needed them. You also mentioned how easy the online site was to understand, and that’s exactly the kind of smooth, stress‑free experience we want you to have.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

It's so easy.

Quick and easy to apply. Very competitive pricing. No fuss and no bother.

February 18, 2026
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Reply from General Accident

Hi Penny,

Thank you for sharing your kind feedback, welcome to General Accident!

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Came up fair price, easy process

Came up with a good price and easy to arrange online.

February 18, 2026
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Reply from General Accident

Thanks so much for the amazing feedback — we're thrilled you're happy! ⭐⭐⭐⭐⭐

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

excellent so far

excellent so far. website is good and easy to use.

February 18, 2026
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Reply from General Accident

Thank you for your kind review! ✨ We’re so glad your experience was a positive one. Let us know if you need anything else! 😊📩

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

easy and clear

February 17, 2026
General Accident logo

Reply from General Accident

Your review made us smile — thank you for sharing your positive experience! 🌟

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 1 out of 5 stars

The company is a pure scam..

The company is a pure scam just takes your money, there is no response from the costumer service team they gave me a number to contact on as i wanted to cancel my policy for over a month now and i just dont get any response from them i even tried doing it via live chat or the portal but it doesnt work. Absolute garbage just robbing my money. I will be taking a legal action against them as advised by my solicitor.
Zahid Iqbal
DOB: 19/12/1973
Policy number: 806665203

February 16, 2026
Unprompted review
General Accident logo

Reply from General Accident

Hi Muhammad, thanks for taking the time to reach out with this. We can see this hasn't been an easy experience.
So we can ensure your policy has been cancelled, and that there's nothing else to worry about, please get in touch using the details below 🤝

You can find us on Facebook @AvivaUK. Just provide the reference: 144195

Customer service 👉 help.generalaccident.com/contact-form

General Accident Social Team

Rated 5 out of 5 stars

simple

simple, quick and easy.

February 17, 2026
General Accident logo

Reply from General Accident

Hi Stephen,
Thanks so much! 😄🙌 Simple, quick and easy is exactly what we aim for — really glad it hit the mark for you!

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team

Rated 5 out of 5 stars
General Accident logo

Reply from General Accident

Hi Lynda,
Love this! 😄🙌 Easy, efficient and competitive is exactly what we aim for — thanks so much for sharing! 💛✨

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team

Rated 4 out of 5 stars
General Accident logo

Reply from General Accident

Hi Ifzal,
Woohoo! ⚡😄 Quick and easy is what we’re all about! Thanks for sharing your experience, we’re thrilled it was smooth sailing for you. 🚀✨

Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team

Rated 5 out of 5 stars

Very good service

Very good service - all info very clear and easy to deal with -- good value for money

February 16, 2026
General Accident logo

Reply from General Accident

Thanks so much for the glowing 5‑star rating! ⭐️✨ We're glad you're happy.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Happy Customer

Easy to fill in and get a quote.
I have been with this company a few years now and really happy with the service provided.
Reasonably priced and clear information.

February 15, 2026
General Accident logo

Reply from General Accident

Thank you for the amazing support! 🌟✨ We appreciate you taking the time to leave a review.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Very pleased with my car insurance…

Very pleased with my car insurance policy easysite to follow thank you

February 15, 2026
General Accident logo

Reply from General Accident

We’re so grateful for your review! ⭐️✨ Thank you for choosing us and taking the time to share your thoughts.

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Car Insurance

Easy to use.

February 15, 2026
General Accident logo

Reply from General Accident

So happy to hear this — thank you for the brilliant rating! ⭐️😊

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Easy and user-friendly experience…

Easy and user-friendly experience navigating the application process.

February 15, 2026
General Accident logo

Reply from General Accident

We appreciate you sharing such a positive review — thank you for the 5 stars! ⭐️✨

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars

Best price

Best price, easy site to go through.
Hopefully I won't need to claim but let's hope it's easy if I do.

February 15, 2026
General Accident logo

Reply from General Accident

Thanks so much for the wonderful feedback! ⭐️💙
We’re grateful you took the time to share your experience, and we’d be delighted to help again anytime. 😊✨

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

Rated 5 out of 5 stars
General Accident logo

Reply from General Accident

We really appreciate your kind words and 5‑star review. ⭐️
It’s great to know our team delivered the service you expected. If you need anything, we’re here to help 🙌

Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com

General Accident Social Team

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