Generator Pro Reviews 

64
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Very quick delivery of hedge cutter which replaces one that broke down after many years of service. I would recommend to other gardeners as it does a good job and isn’t too heavy to use so for now I a... See more

Rated 5 out of 5 stars

Value for money and a quality product. It came within a few days of ordering. Did a great job cutting our hedge. Would certainly recommend this company

Rated 5 out of 5 stars

Its a small compact system that we use to power the lights under our garden pergola. Reasonable cost and works well. This one is repalcing the previous one which has died after 5 years outside..

Rated 1 out of 5 stars

Supplied a solar and inverter kit with two batteries that wont hold charge. After numerous back and forth where they used every excuse they could. I am left with more bills to cover the cost to fix th... See more

Company replied

Company details

  1. Generator Shop

Written by the company

Helping people find the best generators. Power backup, Construction, Farming, Events, Camping. Diesel, Petrol, LPG, Renewable energy, Off-grid Systems, Solar and Wind. Hyundai, Honda, Champion,


Contact info

4.1

Great

TrustScore 4 out of 5

64 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(64)

8 reviews in the last 12 months

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Rated 2 out of 5 stars

They advertised as in stock an item…

They advertised as in stock an item that they did not have. They should make clear that they are a fulfillment business and stock from Hyundai doesn't come from them. Wouldn't have bought from them if it was clear they had no stock. Still waiting for delivery a week later.

May 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Great price and super fast delivery,

Great price and super fast delivery,
Only complaint is I didn’t get a notification of delivery and it was left in an open cart lodge. Could have been stolen in another area.
2⭐️ for courier

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

No Warranty

Supplied a solar and inverter kit with two batteries that wont hold charge. After numerous back and forth where they used every excuse they could. I am left with more bills to cover the cost to fix the issue. Their website claims they have a warranty but actually getting them to pay up is impossible. Their approach is that you are the one at fault and it couldn't possibly be them. There are other companies who I have spoken to who supply this type of product who would have fixed this so certainly wont be purchasing items from this company again.

January 31, 2024
Unprompted review
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Reply from Generator Pro

I am sorry you feel this way. We stand by our products, warranty and the support we offer. As you know you have received ongoing free technical support and based on your circumstances, namely the product was in storage for many months, it is clear that the fault is not with the products originally supplied. You have been advised on a fix for your problem which you have refused to try. You have also refused to return the products for further investigation and fixing this end. However you are expecting a refund. We have tried to help you as much as we possibly can. If you buy a brand new car and leave it in a barn unused it is likely that before it can be used after storage the fuel, oils and battery would need to be replaced. That would not be a standard warranty issue. You would not expect a replacement car. Our engineers are available to help you if required.

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Rated 1 out of 5 stars

Another business advertising out of stock items as available

Ordered and fully paid for a mower online, received no email confirmation of order. Sent 3 separate messages to their 24/7 chat support over 3 days and did not receive a single reply. Called phone number listed on website and was told mower was not in stock and even if it was I would have to organise my own courier for delivery. Requested refund which was processed immediately. Disappointed.

May 30, 2023
Unprompted review
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Reply from Generator Pro

Very sorry you were disappointed. As discussed Hyundai do not ship to Northern Ireland and all the dealers ship from the same warehouse. We are currently looking at ways to resolve this problem.

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Rated 4 out of 5 stars

Nice Attitude

The company helped me with how to place the order and with a nice attitude.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

Staff went out of their way to facilitate my request. This was really appreciated and got us out of a tight space while planning a last second job.

February 7, 2023
Unprompted review

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