Very quick delivery of hedge cutter which replaces one that broke down after many years of service. I would recommend to other gardeners as it does a good job and isn’t too heavy to use so for now I a... See more
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Value for money and a quality product. It came within a few days of ordering. Did a great job cutting our hedge. Would certainly recommend this company
Its a small compact system that we use to power the lights under our garden pergola. Reasonable cost and works well. This one is repalcing the previous one which has died after 5 years outside..
Supplied a solar and inverter kit with two batteries that wont hold charge. After numerous back and forth where they used every excuse they could. I am left with more bills to cover the cost to fix th... See more
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Company details
Written by the company
Helping people find the best generators. Power backup, Construction, Farming, Events, Camping. Diesel, Petrol, LPG, Renewable energy, Off-grid Systems, Solar and Wind. Hyundai, Honda, Champion,
Contact info
Elm Trees, RH10 3HX, Crawley, United Kingdom
- 01342713310
- sales@generator-pro.co.uk
- generator-pro.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They advertised as in stock an item…
They advertised as in stock an item that they did not have. They should make clear that they are a fulfillment business and stock from Hyundai doesn't come from them. Wouldn't have bought from them if it was clear they had no stock. Still waiting for delivery a week later.
Item I purchased was received promptly…
Item I purchased was received promptly as described. I did email the company to see if it had been dispatched and got a reply within a few minutes, would use again..
Customer service from start to finish.
Wow it was delivered soon after…
Wow it was delivered soon after ordering with updates along the way ,faultless service.
So easy
It was so easy finding what I wanted and ordering it delivery was swift and whole experience was super
Great price and super fast delivery,
Great price and super fast delivery,
Only complaint is I didn’t get a notification of delivery and it was left in an open cart lodge. Could have been stolen in another area.
2⭐️ for courier
Order was processed very quickly and…
Order was processed very quickly and was as described and arrived in good condition.
No Warranty
Supplied a solar and inverter kit with two batteries that wont hold charge. After numerous back and forth where they used every excuse they could. I am left with more bills to cover the cost to fix the issue. Their website claims they have a warranty but actually getting them to pay up is impossible. Their approach is that you are the one at fault and it couldn't possibly be them. There are other companies who I have spoken to who supply this type of product who would have fixed this so certainly wont be purchasing items from this company again.

Reply from Generator Pro
Good value
Good value compared to others. Available for advice. Quick delivery. Easy to use and start.
Very satisfied with my new Scarifier
Product arrived very quickly, well packaged and very easy to assemble
Efficient company to deal with did and provided me with the very best service and equipment
Just about everything from communication to directing me to the correct equipment for my needs and even the delivery was prompt.
Generator knowledge great
A great company for all your generator requirements and accessories. Customer service excellent. Very helpful and only a phone call away. Even out of hours you get a “chat” option do always available
Great service fast dispatch
Extremely happy with my purchase
Extremely happy with my purchase. This generator is very quiet so it be minimum disturbance to other campers
Helpful advice on the initial call
Helpful advice on the initial call. Very patient guy with my questions. That gave me the confidence to buy from them. Super fast delivery. Next day!
Customer service sorted a replacement…
Customer service sorted a replacement as order stock was not available, also refunded difference immediately. 10/10
Another business advertising out of stock items as available
Ordered and fully paid for a mower online, received no email confirmation of order. Sent 3 separate messages to their 24/7 chat support over 3 days and did not receive a single reply. Called phone number listed on website and was told mower was not in stock and even if it was I would have to organise my own courier for delivery. Requested refund which was processed immediately. Disappointed.

Reply from Generator Pro
Very good service and prompt delivery.
Nice Attitude
The company helped me with how to place the order and with a nice attitude.
Very helpful
Staff went out of their way to facilitate my request. This was really appreciated and got us out of a tight space while planning a last second job.
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