Worst company I've ever worked with!
Generator Supercenter is without a doubt the worst company I’ve ever dealt with. I’ve shared my story below and take a few minutes to read other low rated reviews. They all clearly demonstrate that Generator Supercenter is an incredibly poorly run company with zero focus on their customers. I recommend that no one do any business with Generator Supercenter.
After being on their backlog for 6 months for a generator installation, a crew came out and reassessed the job at my house. Over the next 3 months, I would call them a couple of times a week for an update and the person working my project was never available and never returned my calls. I was finally able to speak with someone after weeks of calling, and I was told they “have decided not to move forward with my project”. I had to ask for a reason and they said “the job is too complicated”. I asked for clarification and the person I was speaking with couldn’t even explain what was complicated about my project. I don’t think they were even familiar with the details of my project.
So I paid my $7,500 deposit to Generator Supercenter in February, waited 6 months for my date, spent the next 3 months being ignored by them, only to be told they are cancelling my project after 9 months of waiting. They offered little explanation for their decision, refused to let me speak with the General Manager, Owner or anyone else and offered me no restitution. I had to call several times over the next several weeks to get my refund processed. During that time, I was told 3 different dates that the refund had been submitted. Clearly they either didn’t know what they were talking about, or misrepresented things to me. I ultimately had to call Costco to get them to call Generator Supercenter to process my refund.
You should consider these questions if you’re thinking about doing business with Generator Supercenter:
1. If an installation that I’ve had several other companies say they can do for the same price is too complicated for Generator Supercenter, can you trust them to do an even standard quality installation for you?
2. Do you want to wait 9 months, only to be told they’ve decided not to move forward with your project? You’ll be going through another hurricane season without a generator.
3. Do you want thousands of dollars tied up while you wait to have your project cancelled, with no offer of interest or any restitution for not having those funds available to you during those months?
4. Do you want to waste your time repeatedly calling them to get an update on your project? A customer-oriented company would be proactively keeping you updated.
5. Do you want to have to continually call to get the refund that is due to you?
6. With their lack of customer-focus, can you expect them to be helpful or responsive after your project is done and paid for?
Following my experience with Generator Supercenter, I spoke with some other generator companies and they said my experience with Generator Supercenter is not uncommon from what they have heard from others customers that came to them after having a terrible experience with Generator Supercenter. I also contacted Costco to file a complaint and recommended they drop Generator Supercenter as a supplier because the quality and service from Generator Supercenter is negatively impacting the Costco brand and reputation.
Save yourself a lot of frustration and wasted time and choose another company.