Genesis Reviews 181

I bought a Genesis GV80 3L 2022 from their new Leeds branch . The car looks good and at a reasonable price. But like,all other comments on this site the Back up service does not exist.No body at Genesis uk has an understanding of the car systems so when questions are asked they just don't call you back. Car was released without first service . Booked dates,then ignored . Asked for a wheel colour code , No one could give me one . Alarm would go off when pets locked in . I asked how to deactivate the motion sensor numerous times , nobody returned,with an answer . This is just a few of many problems . I now regret buying . Stay well clear of Genesis uk as for the GV80 no spare tyre no jack or lever . No confidence that if ever I had a brake down they would return my rescue call . BE WARNED,

Their website has issues. They make all this money from selling their cars yet they cant hire competent programmers for their website.

I have owned two Hyundai vehicles before the current Genesis, one of which was a 2010 Genesis, they were both great vehicles at a great price. In 2023, I purchases a GV80 with all of the bells and whistles. Dropped about $85Gs. Even though they can re-produce the problems with the car, they can't seem to fix them. I'll never purchase another one and I suggest if you read this you should really reconsider your decision to purchase one. Lots of nice "features" if only they worked. I'm not sure who's great idea it was to give control over the Heating and Air to the back seat passengers but they can over ride all of the driver's settings. They also can control the radio/cd/sdcard music. Don't even get me started with the lack of a spare tire. Sunday night in the back woods of North Carolina and you have a flat tire. They will have someone out to you in four to five hours. The little repair kit they sell with the fix a flat gets everywhere. I could go on but reconsider this purchase if you are thinking about it.

Service and parts Take forever. Im still waiting for a warantee replacement for moonroof over 3 months.

Service department will somtimes forget to order parts making the wait that much longer.

Genesis Canada Brossard 0/10

Genesis Studio Edinburgh gave me the privilage driving a GV70 EV for the past two weeks. It has been such a great experience to drive this amaizing car. It was my first chance to drive an electric car and a Genesis, I would definatley recommend giving Genesis Studio Edinburgh a call and booking a test drive in the GV70.
Thank you to Andrew Chambers and Carrieann Hughes for the great service.

My previous cars have been from brands such as Mercedes-Benz, Toyota, and Volkswagen, and I had high hopes for this new purchase. Unfortunately, my experience with Genesis has been far from satisfactory. Here are the main issues I have encountered:
Poor Service Quality: When I contacted the service department due to shaking and an illuminated engine light (despite having serviced it two months prior), I was told I would have to wait another 2-3 months for an appointment. Given that the car felt like it might stop at any moment, this was extremely concerning. Although I was able to secure an earlier appointment by sheer luck, the service team’s initial response was unacceptable, especially since I rely on my vehicle to transport my children to their activities.
Lack of Rental Vehicles: When I dropped off my car, my advisor informed me that it would take a couple of days. I was shocked to learn that no rental cars were available, and they didn't even tell me the estimated time in advance, leaving me without a means of transportation. The service representative could not provide any information on the timeline for the diagnostics or repairs, and I received no other updates despite reaching out. Just "no updates" text from the advisor. This level of service is far below what I have experienced with other car brands.
Confusing Warranty Information: There seems to be a significant lack of communication and training regarding warranty information. One representative told me, my warranty had expired, while another confirmed that it was still valid. This inconsistency is frustrating and undermines my trust in the service department.
Inadequate Waiting Area: The dealership/service department lacks a proper waiting area for customers. This is highly inconvenient and not reflective of the standard of service I expect from a premium brand.

This is the worst company I have ever dealt with, if you thinking about one of their cars I would say look at something else.

Before I purchased the car, knowing there was no local dealer, I was told by both Hyundai and Genesis that service would be available from Hyundai. Apparently they have changed that policy, so now to get virtually any service my closest option is 350 miles away. They say no problem we will transport the vehicle to the nearest dealer, but they can’t say how long that will take. Think days as they won’t book the round trip transport until the dealer releases the car as fixed, then they try to get first available could be multiple days without your car.
This is a stupid policy, if you live a long way from a dealer DO NOT BUY a Genesis car. I have spoken to may other owners they say the same thing….,,

Genesis GV70 Review Update + My Experiences Driving the GV70 for 1.5 Years

First off, when I received my Genesis GV70, I didn't get the welcome gift pack (like key cases, mugs, etc.). When I asked about it, they said it would be shipped to my home. The welcome gift pack wasn't sent until I contacted them again.

I also contacted Genesis three times regarding the 1st anniversary gift. Despite their assurances that they would send it, I still haven't received it. I believe this might be due to the complaints I've made about car repairs.

Genesis GV70 Purchase Review:
Purchase Process: The Genesis GV70 has an excellent interior and technology, but the post-purchase service is very disappointing.

Vehicle Issues:

There was paint damage on the driver's seat at delivery (pic1). After the first repair (1 Aug 2022), my car returned with many more paint issues (pic2) and a severe colour mismatch (pic2).
After the second repair (17 Oct 2022), Genesis didn't fix the serious colour mismatch (pic4).
Service Response: The response was delayed after raising the issue, and it took a long time for repairs (about 3 months for the second repair). I had to frequently call to check on the progress.

Additional Issues:

After repairs, my car returned in a very dirty condition inside and outside (pic3). The second loan car (Sedan) was left outside with bird droppings all over it, and the inside was dirty. A tire was damaged (pic5). I had to contact Genesis to replace the loan car.
Later, Genesis contacted me for a third repair from the same facility that did the first two repairs. Since more issues arose after the first two repairs, I refused and requested it be repaired at a facility of my choice, but Genesis declined. I requested a partial refund instead of repairs, but they also declined that. In the mediation process through fair trading, Genesis did not make a compensation decision, citing the need for a final inspection.After identifying issues following the final inspection, they again offered a third repair. I wonder how many would accept a third repair from a place that failed to fix the issue twice. So, I decided to just give up on the repairs.

Issue After 1 Year of Service:
After the first service, I found that the cover of the OBD port in front of the driver's seat was missing. I contacted Genesis, and they told me the cover should be in the vehicle and suggested checking under the seat. I found the OBD cover under the driver's seat with scratches on it (pic6). It was very careless service.

Issues and Inconveniences Noticed During the Year:
I noticed a cracking noise from the dashboard near the navigation system. I searched the internet, and it’s a common issue with the GV70 and can be annoying, especially when music is not playing.

The GV70 has an AR View Navigation feature, but it's unusable because the navigation system is not good (incorrect live traffic information and incorrect speed limits, especially when passing through school zones), making it hard to use the car's navigation. It always shows a 40km/h limit in school zones.

The front sensor warning light malfunctions quite often. Especially when the car is in traffic and stops for a long time, the warning light turns on randomly, and the camera gets activated.

Manual Navigation Updates: You have to download updates from the Genesis website onto a USB and update it manually. (Other countries might have OTA (Over-The-Air) Software Updates, but not Australia). Updates are also provided only about once a year.

In Australia, you can't use Genesis Connected Services (digital key, theft alarm, etc.) to remotely control the vehicle with a phone or smartwatch.

Lane Keeping Assist (LKA) and Lane Following Assist (LFA) are not as stable as in other cars. They're less important features but still require caution when used.

The inconvenience of waiting up to four weeks for parts to be shipped from Korea for repairs is notable. (I waited about a month for a 4WD warning light repair about a year into ownership.)

Poor fuel efficiency.

I will put this is very simple terms. BUYER BEWARE.
My wife LOVES her GV70. But we will NEVER return to Clay Cooley Genesis of Mesquite for ANYTHING. We will certainly recommend Genesis as a vehicle, but encourage others to deal with any other Genesis dealerships other than this one.
We went to this dealership and met with Alex, a very friendly, well-informed salesman. He answered all of our questions in detail and was very pleasant to deal with. We truly thought that we had made the right decision when my wife gave him a $1k deposit for a GV70.
Here’s the “buyer beware” part. All of the pricing was “TBD,” which Alex said was due to the new 2025 model pricing. He assured us that it wouldn’t vary much from the 2024 model prices. There were accessories, for example a “First Aid Kit,” listed as TBD as well. My wife was very clear that she didn’t want the cross bars on top of the car. Very clear. So naturally, we assumed that since she was ordering from the factory, that these accessories would not be added.
When the car arrived, we drove to the dealership to pick up the car and discovered two problems.
1. My wife asked about her deposit and Alex assured her that it would be on the paperwork when we met with the finance manager.
2. The cross bars she didn’t want were on the car. Alex told me I could remove them myself. “They’re very simple to remove.” I told him “no,” that he needed to remove them or have them removed by someone, not me.
He tried to remove them, but couldn’t. So he had the service department do it and had them place them in the back of the car. “We don’t want them, Alex. Please remove them.”
What we failed to realize was that over $1000 in unwanted accessories were added to the price of the car, which included that $45 first aid kit. Why on earth would we pay $45 for a first aid kit? The cross bars, an accessory which we were adamant about NOT putting on the vehicle, cost her almost $500!
We drove the car home after Alex promised to call my wife the following day to ensure all her questions were answered. No phone call. In fact, he never called at all to follow up, as promised. And after reviewing the paperwork, we discovered that her deposit was never applied to the price of the car!
My wife sent an email to Alex, demanding an immediate refund of her deposit and questioned the $1000 in accessory charges.
Alex called the next day, blaming the lack of communication on the data breach of dealerships. OK, we get that. And the deposit? Alex said it was an “accounting error” and that a check was being sent to my wife. I questioned the $1000 in accessories we didn’t order and he said they were automatically added at the factory- he had no control over that. I told him that wasn’t right and I heard him laughing. Laughing! I said “Are you really laughing Alex?” There was a hesitation and then he responded that he “was moving his coffee.” Professionalism?
Simply said, BUYER BEWARE.
And their promise to mail a $1000 check for my wife’s deposit money that was the subject of an “accounting error?” It took them three weeks to finally get the check into our hands. Strangely, there was a delay in getting the check to the post office and then it was diverted to Atlanta. I alerted Alex via a text message that the check should be voided and another reissued. He never responded. The check finally arrived yesterday, 07/20, 3 weeks after Alex admitted the “error.”
What kind of business operates this way? I can tell you. It’s a business that lacks integrity.
BUYER BEWARE.

My 2023 GV 80 gives me a message. “ Service now”. I called my dealer and I cannot get an appointment for several weeks. Getting service at Genesis is a nightmare. I love my car but the service is awful. Forget the valet, this is a joke , loaner car, wait a month or 2. We drove an Acura MDX for 21 years through 3 updates. Never had to wait for service when needed, never had a problem when we needed a loaner car. Just talked a friend out if a GV 80 and they went to Lexus! Genesis service has a long way to go. I can’t imagine what I would do if a big problem happens.

LOVE my 2021 GV80 BUT … Like so many others here, I’ve experienced the abysmal customer service. Call my dealer for required service and can’t get an appointment for months — even longer if I want the COMPLIMENTARY service valet (which we no doubt are paying for anyway). On top of that, my subscriptions recently expired. New car owners now receive all of these services for free but I have to pay $300 a year?? A loyal customer who took a chance on this brand and love it? And you can’t do that for me?? (I did call customer service to ask; sorry, no.) I’ve had several people ask me what I think of the car. The car? Awesome. The service? Horrible. Would I buy again? Nah. Too many other options. Heck, I’ve had service from a Dodge dealer that was top-notch. It’s not hard, Genesis. Figure it out fast or you’re done.

Problems with my GV60 for over 9 months. No response from phone calls and emails to the customer service team. The Genesis App is not as it is described and does not function in the way that it should. It provides misleading information. Where do I go from here? Genesis will not engage; do I really have to seek legal advice?

My GV 80 gives me a message. “ Service now”. I called my dealer and I cannot get an appointment for seven weeks. Getting service at Genesis is a nightmare. I love my car But I am getting ready to go to someone else that provides better service.

Since their UK reorganisation and integration with Hyundai the customer service has been truly appalling. Promised call backs never happen, and the much trumpeted Personal Assistant seems to have disappeared. Again promises to provide details never materialised. I am very happy with my GV60, but everything else about this organisation is shameful for a supposedly quality support service. If I knew what I know now about this company when I purchased, I would have gone elsewhere

Genesis of Mesquite Texas, why can't I get a loaner for my car when it is being serviced. Why does it take 24 to 48 hours to do a diagnostic on it when they take 2 hours tops. This is why I purchased luxury vehicles for the perks but I definitely have not gotten any since I moved from Florida dealing the Allen Turner Genesis to Texas dealing with this dealership, I have never been so disappointed 😞

If I could give zero stars I would. Genesis has now had my car to fix for over 2 months and there is still no end in sight. Terrible company.

Appalling post customer repAppalling customer service rep
Bought GV70 May 2023
A week after service, car broke down on Saturday 15th June 2024, battery flat. Road side assist came, tow truck driver scratched the panel whilst trying to shift the gear to neutral. Also forcefully towed it as it was still in parked gear.
Needed it to attend a wedding on Sunday. Had no vehicle on Sunday until I want to call road side assist to jump start it.

17th June Monday - called the service manager Andrew Taylor who was attentive. Organised for someone to pick it up and a loan vehicle.
Customer service just replied the email and said yeah someone is attending to you.

I called customer service to ask how are they going to compensate for the inconvenience. They should at least provide extended warranty or something. Customer service rep said they are a flowon call centre and not really part of Genesis, it has been escalated. At least they were kind and empathetic And that customer rep will reply within 3 working days and since my complaint was Monday, I should hear back by Wednesday..

Tuesday service manager called said there’s a fault with the alternator, will have it towed to the dealership on Wednesday. He will give me an update on Wednesday.

It is Wednesday - I have not heard back. I rang the customer service - James. I have not met a worse customer service rep. He basically said there is absolutely nothing they can do to compensate me for my experience, they will not provide me with any extended warranty. He was just rude and showed no empathy for the inconvenience this has caused me. Talked over me. Should not be in customer service. Look, even if there was nothing they could do, he could have been nice and apologetic about it. instead, he threatened and said I could go to any Australian consumer body to lodge my complaint because they are doing everything they can to address the concern.

Do not buy genesis. Funnily I have a family friend and my sister looking for reliable SUVs, I will never recommend this vehicle to another. There is no post customer service aside

AVOID THIS BRAND AT ALL COSTS.

Sure the SUV is great fun to drive, and it looks gorgeous, some recalls and stuff that needs fixing under warranty but cars are rolling computers these days so it's expected there will be glitches. Just try getting them fixed.

THIS IS MY FIRST AND LAST GENESIS.

Service is horrible, and they just don't care. Not even if you email the Genesis national HQ (in the US anyway) with issues - they don't care. I spent 100k on a car and get treated like I bought a used 1985 Chrysler K-car and they are doing me a favor by servicing it.

They use the "valet service is complimentary with purchase" to justify the premium price. LOL GOOD LUCK WITH THAT. YOU CANT EVER GET AN APPOINTMENT FOR VALET.

Can't trade it in fast enough. GOING BACK TO LEXUS THIS WEEKEND. NEVER SHOULD HAVE SWITCHED.

I have owned my Genesis Electrified G80 for nearly two years, and I have to say its the best car I've ever owned.
Reliability is absolutely top notch, with the only issue recently being with the newly introduced by OTA update of Amazon Music which for a while inexplicably stopped working. I did speak to Genesis new customer service team - they changed as of January '24 to being with Hyundai, and the problem was solved.
I would add, and prior to the Genesis I had a Maserati and then before that some six new Jaguars over a twenty year period; all cars are prone to issues, but the Genesis is amongst the most reliable.

Genesis customer care is absolutely terrible. I have been dealing with an IT issue and not able to fully use my app for my car, nor the key card. I bought my car in February and here we are still in June with an issue that they can't resolve because Customer Care won't allow direct access to their IT department to troubleshoot issues with their customer. It's like calling a stranger that calls IT for you and then IT reports back to them and then they call you and can't answer any questions or resolve your issue. I asked if they could elevate the matter and they refuse. Each 6 times I called in and each rep. You call this customer service? This is terrible. I will NEVER BUY ANOTHER GENESIS or HYUNDAI product every again.