Tried on several occasions to inform a contributor of a blindly obvious error(s) (and there are many) in their work and have never received a response. On the whole cross referencing where possible g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beyond and above professional. After years of account inactivity and it being set up with outdated credentials I had no access to it and eventually had to ask geni.com for help. My account was recover... See more
Company replied
Craziest website ever. Seems anyone can add anything to their family portfolio and poof, this now adds to the families heritage. Looked into a few people I know, misinformation all over. The truth was... See more
I am on numerous genealogy web-sites, and a seasoned genealogist. I decided to upload a Gedcom on Geni as I liked the idea of one single tree where everyone adds a bit. Since then I have been co... See more
Company replied
Company details
Written by the company
Geni is solving the problem of genealogy by inviting the world to build the definitive online family tree. Using the basic free service at Geni.com, users add and invite their close relatives to join their family tree. All Geni users can share photos, videos, and documents with their families. Geni’s Pro subscription service allows users to find matching trees and merge those into the single world family tree, which currently contains over 100 million living users and their ancestors. Additional pay services include enhanced research tools and premium support. Geni welcomes casual genealogists and experts who wish to discover new relatives and stay in touch with family.
Contact info
United States
- geni.com
2.8
Average
55 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Won't give money back and no contact whatsoever
Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.
February 16, 2021
Unprompted review
Reply from Geni
The confirmation email you received when you started the free trial, AND the email you received once the free trial ended, both give clear instructions for how to cancel. Paying users get priority support simply by clicking the link labeled "Submit a ticket" at https://help.geni.com
Just don't sign up. Poor functionality and underhand charging.
Extremely limited functionality unless you put in card details and then they take a YEAR'S subscription if you don't cancel?
Arguably it's my fault for allowing myself to fall into the trap, but it is still a trap. A monthly charge I could live with as that's quite normal, if still underhand, but £105 is completely unscrupulous.
January 4, 2021
Unprompted review
The worst of all of the sites I've tried
The worst of all of the sites I've used. They constantly try to force you to use a flash interface. You can't import a GEDCOM file unless you pay because whilst it looks like you can if there are any kind of matches you cannot continue to import unless you decline or accept the matches which you can only do if you pay.
It's almost impossible to use unless you want to allow them to use device fingerprinting. If you use any kind of privacy tool the site breaks.
Practically any link or button you click leads to a promo to upgrade.
The interface is ridiculous many buttons link to a different site with what appears no reason. Clicking on matches stays on geni.com clicking on smart matches in the same location leads to myheritage and it's not clear how these are linked or if it will update geni.com
When you try to use help you also get redirected to a page that exclaims "Special Offer: Try Geni Pro for free!" So you have to sign up for support, you have to sign up to import, you have to sign up if you click a button or a link. You also need to sign up if you want to report a bug.
This site is basically just one big promo to sign up for a service that still relies on flash.
April 13, 2020
Unprompted review
Be aware that you can't delete your…
Be aware that you can't delete your data!!!
August 13, 2019
Unprompted review
Reply from Geni
Please email privacy@geni.com with a link to the page where you have found your private information and we will remove it. If you build a solo family tree, that data is deleted when you close your account; if it's a shared family tree, the data is left for your other family members however if you email us at the address above, we can delete your profile and the profiles around you, as long as no other Geni user is equally-related.
Stay away form this one
Stay away form this one. 120 Dollars each year, if you dont want to pay that amount, the site is useless. Dont waste your time posting your family three there. You have to pay 120 dollars every year if you want anything in return.
July 26, 2017
Unprompted review
Reply from Geni
Geni works on a "freemium" model -- you can do some things for free, and some features are offered with a paid subscription. You can use Geni for free to build your family tree as large as you want, share photos and videos with relatives, connect your tree to our World Family Tree of over 184 million profiles and discover how you're related to almost everyone else in this shared family tree, contact other users, participate in projects and discussions, and more. See more information at https://help.geni.com/hc/en-us/articles/229706167-Is-Geni-free-
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.