Geniepoint Reviews 

The geniepoint's only saving grace is the people at helpline. They are the only star of this review. All the other reviews covered pretty much my experience. The chargers don't work properly. If you use the app as a guest, you get charged immediately £35 and even though charging never took place, they don't release this amount back immediately. The charger cables are too short. They didn't work for me, so I decided to use my own AC cable. That's what I often do with others (pod point for instance). The charger didn't work with my cable as well. Started to show faulty after I made the payment. So i tried to release my cable and it got stuck on the machine. Their wonderful helpline tried very hard, including restarting the machine unfortunately nothing worked. The engineers later at night released my cable manually and leave with ASDA where charger was located. I had to go back and collect next day. I will never try these chargers again. For anyone reading this review, I was trying to charge my Renault Zoe. I also would like to thank the people on the other side of the helpline (Sully, Kirsten, and Tiago hope I am writing their names correctly), they really tried hard and they were very courteous. Geniepoint should consider all the 1 star reviews here and maintain their machines better.

I seem to be the exception here. My first public charging experience and somehow I mucked it up and it wouldn’t charge my newly acquired ID3. Phoned customer care and the man was extremely helpful and got it charging. 1hour and half later (a walk by the sea and a cuppa) car was charged to 80% and disconnected smoothly. Every bay, I observed (6) was working. So, no complaints.

SCAM ALERT.

I charged at one of the location run by Geniepoint in London, and I was issue a Penalty Charge Notice for parking in the bay for charging my car.
I did not over stay, and I left as soon as finished charging as there were someone waiting for me.

Scam. £10 of electricity costed me £100 for penalty charge notice, and £42 admin fee from rental car company.

Sent email with proof. No response from the scammer, as in the company.

4 chargers in leeds around Rawdon all showing on the app as working yet all of them broken. What should have been an hour to get home took 6 hours, nearly had to call the AA if it wasn’t for granny charging followed by osprey quick charging.

Visited two Geniepoint chargers today, both were inoperable. It left me in quite a predicament as my charge was low as unexpected extra miles combined with an area with few charging options left me struggling. From now on I'll disregard GP chargers when I'm searching for a charge.

Absolute rubbish. 4 chargers all reported as being OK.Turn up and all 4 faulted. I updated the status on their website and then complained. They said ,"but the website shows they are faulted" derrr, because I updated it! Then they admitted that they had known for 2 weeks that they were not working but did not change their status on the website. So basically disdain for their customers and dishonest behaviour. Avoid like the plaque.

Like everyone else, I’ve joined the club of charging disappointment.

Made a trip down to Devon, specifically looked up the charge point in advance, no issues mentioned re power point out of order, wonderful, let’s get on the road and go.

QUELLE SURPRISE, get down here with little charge left as the plan was to re-charge when parked up…. It’s out of order.

More chance of a Liz Truss appreciation society coming about than getting through to their customer services ‘help line’.

This is the second time it’s happened to me with a Genie point. I don’t know what I hate more, them or the fact I went electric.

UPDATE: I got through to customer services and he was incredibly polite and helpful, but still no light shone on getting power.

Abysmal to deal with. Had to install ap. Took ages then the charger would not work. Called them and the technician could not get the issue fixed. In spite of not being able to use the charger they still took £25 from my account and they say to allow 7 working days for it to be refunded.

AVOID THIS NETWORK ( if you can).

Would have given 0 stars if it let me! Had to sign up to an app and £25 taken straight away from my account only for the machine to not work!!!! Then emailed customer services multiple times as has been a week with no sign of a refund. Not one reply from them. Terrible service all round would not use again

Tried a charging point but only discovered after waiting long on the phone that it wasn’t working. Nearest too far to walk

Tried to charge at Morrisons Norwich. No instructions on machine, had to download app that required huge amounts of totally unnecessary personal info including the make, model and year of my car. Took almost 30mins as writing is tiny. Cable too short do had to wrangle it into car even though I have a mini! Charger OK but then could not release it as app didn't work properly! Had to ring customer service who did release it, but basically said everyone who calls says the same thing. Why can't you respond to feedback by improving User Experiences? Just get contact less! No one wants an app!!! I'll never use this again, charging on the go is annoying anyway why make it longer for no reason!!!!

Been using genie point in Sheringham. 2 chargers have been out of order for several months, two more have just gone down, so the only one I could use was in the disabled space. I emailed them of course, but I’ve had no reply. How this company can survive I do not know.

Shocking! DO NOT USE!
Worst experience ever using a charging point. Took £35 then £25 still couldn’t get a charge yet holding my payment for upto 7 days! Fuming. Disgusting and the company needs reporting

Very expensive! £28 for 1 hour rapid charge that gives you 200 miles, glad it was a courtesy car, companies like this is exactly why drivers will hold on to petrol and diesel models for as long as they can.

Geniepoint you won’t be in business long with your prices and these reviews

These clowns have EV chargers in three locations around me, in a holiday area of Devon. None of them have worked for months, no repairs are made, and when punters roll up and try to use them they are nabbed for a twenty five or thirty five quid card funds hold - even though Geniepoint are fully aware their equipment cannot deliver a charge.

Customer help is deceitful. They know their hardware does not work, yet they encourage drivers to undergo troubleshooting procedures regardless.

The result is mayhem, with holiday makers ending up having to beg private charge point owners for help, or get recovery trucks to flatbed them back to the M5 motorway services over an hour away.

The only answer is to boycott these bozo's wherever they may have working chargers. Use the competition instead. Geniepoint do not deserve to exist.

App and charger worked okay. The cost of a charge for 1 hr charge cost £3.81 and it got me the grand total of 6 miles travel. Also £25 pre payment is also very concerning as they have 30 days to return fee. If it costs more than petrol/diesel how can electric cars possibly work. Home charging is cheaper. You can decide if they are taking advantage.

Most of the chargers do not work
The generosity chargers should be taken off the map to avoid confusion

As ever the potion of the EV charger is not signposted but we found it after a couple of circuits of the car park at Morrisons and then the issues began. Plugged the charger in but the contactless payment was broken. Phoned the helpline and they advised to pay via the website, so I did this and started charging. it stopped charging immediately. call back to the helpline. They advised try again. So I did. But it stopped charging again. So we decided to cut our losses and search for another charger. But the charging cable would not release from our car. Another call to the helpline, who took me through a number of steps - basically lock/unlock your vehicle and pull harder. Still stuck. After an hour of this the helpline lady said she'd send an engineer (4 hour wait!). But after she referred to her "higher manager" (Tracy) they refused to send an engineer. Call your roadside assistance we were told, they can help. We did and they can't and won't help. The car manufacturer can't help. So we're now 1 hour 40 minutes stuck to the charger. Against all advice we switched on the engine and hey presto the charger released. Genuinely awful service. Geniepoint were prepared to leave us in the car park forever. Completely washed their hands of their machine's fault! Avoid at all costs.

They never work. Always out of order. I now use anything other than genie point. Avoid avoid avoid

Beware of taking holding fee twice, when finished charging asks you to put your card again to release the charge but it takes another holding fee off you so thats 2 x £35. When phone customer service tell you 3 different things just to get you off the phone, shocking service