Genpower Ltd Reviews 2,481

We had an issue with a mishapen wheel cover for our new lawnmower.

Within 2 emails and 2 days Paul had sorted the replacement and it arrived very quickly.

Much appreciated

Excellent service from Craig Wiles, item arrived missing a small part, but Craig registered my warrenty and sent out a new part to save me sending the whole jet washer back, excellent service

Superb customer service that went WELL beyond. If only all others followed Craig @ GenPower's example.

I bought a brush cutter from Amazon but there was a part missing. Rather than send it back I contacted Genpower customer services and spoke to Paul.
Within 2 days I have received the missing part with no fuss. It was an easy process to complete.

My wife took delivery of an hysc210 scarifier. When I came to complete assembly that evening I found a large straight dent in the petrol cap, extending to a small depression in the tank edge. The cap was probably still sealing, but very ugly, the tank dent much harder to notice.
I reported this, suggesting the cap needed replacing, I got a ticket number shortly after. 2 days later a new cap with tank attached arrived, WOW, thank you Hyundai, great customer service, so fast I didn't miss out on using it. Now fitted it looks great.
A special thanks to Jeenita Ramanah who sorted this out for me, and all the folks behind the scenes that never get a mention.
it's nice to not have to escalate issues or navigate terrible automated telephone answering machines, when my Honda mower needs replacing I know where to look.

Richard.

Have been waiting since November 2025 for parts for my Hyundai Generator.
Can't count how many times I've emailed and phoned, each time told it was either on a ship or aeroplane, or they were checking if it had arrived.
Durring a recent communication, I suggested they simply provide me with a free of charge replacement Generator.
Declined by them as I didn't buy from them??.
They are Hyundai!!
IT'S A HYUNDAI GENERATOR!!
Simply, don't purchase Hyundai generator as spares take over six months if you ever get them!!
Still waiting for next excuse!!

Souresha was very helpful in getting my replacement strimmer to be delivered promptly……
Have not had a chance to put the item together yet, hopefully it will go together correctly this time and be off great help with my garden.

Worst after sale’s I’ve ever encountered service manager not reliable.

Very helpful advice from Soureshna. Explained that the latest version of the Hyundai chainsaw I purchased does not have a decompression valve unlike the version in the helpful you tube video from a chap called Andrew (dates from 2013). Also helpful in explaining about how the 3 year warranty worked and advice followed up with a helpful email summarising our discussion. Very good.

Excellent company with excellent and highly responsive service. Many thanks to
Soureshna N. for dealing with an issue with Hyundai equipment that was resolved very quickly, efficiently and with great help provided.

I had an issue with a spool head and contacted the supplier via B&Q. Jade, who dealt with my claim, was absolutely exceptional.

I recently purchased a Petrol Strimmer 26cc. It arrived safely but with with a minor fault. I contacted Customer Service who were able to identify quickly and efficiently a solution and put this into motion enabling the issue to be rectified without any undue delay. This was achieved with the help and assistance of Soureshna, who guided me through the process.
It is now up and running. Very pleased with the product.

Through out the process I was dealt with by Craig Wiles
I must say he was great, professional and responsive to my queries.
Really just want to say a BIG thank you Craig for dealing with my battery issue satisfactory.

A technical question on internal and external dimensions answered fully which meant I could purchase the product

Fantastic service. Power washer attachment replaced in Record time. Great Hyundai power washer for the money too. Excellent all round. Highly recommend.
Craig from Somerset.

I would like to thank Poonam Shanto for her exemplary professionalism in dealing with my request. From receiving my call and liaising with the Warranty Team, she provided amazing customer service, with fast, well constructed emails keeping me informed throughout the whole process. It was a real pleasure dealing with her.

Excellent service and communication with Craig W. Replacement part for faulty lawn mower arrived in no time. Disappointed that product arrived damaged but can fault how issue was dealt with.

Quick response from Richard Roberts, his initial email and the next couple until things were resolved.
Very good communication.

Paul has provided outstanding customer service and I would highly recommend.
Can’t praise highly enough

Great service from Genpower who resolved the issue with my Hyundai HYW2400E pressure washer by sourcing replacement for faulty parts in a timely manner. Particular thanks to Soureshna who kept me regularly updated throughout the process.