Genpower Ltd Reviews 2,449

Very responsive. Sorted out a collection issue quickly. They are a helpful customer service team.

This is a follow up review written at the end of a 'repair under warranty' successful conclusion. It took some time to get the 'ball rolling' but apart from that the assistance provided by Soureshna at Genpower Technical Advice was exemplary. Several of the staff there were involved at one or other time, so thanks also to Lakshya, Rukshai, Jade, Poonam and Craig as well, all of whom contributed to a successful outcome. That a 3 year warranty was honoured in such a way I have to say is remarkable, the returned item was checked and a fault identified then repaired, the machine then returned working as it should. I have purchased a Hyundai mower, a garden multi tool (the subject of this repair review) and a portable generator from Genpower and am very pleased with the products and service, so will definitely look to this supplier when my ancient chainsaw needs replacing. The customer service I have experienced has been second to none and I give this company my fullest endorsement. Thank you to all involved.

After contacting genpower ltd with a fault regarding plug in charger for my petrol lawnmower.i was surprised how quickly my replacement part was in the post and delivered.i might add the person who dealt with my warranty claim was really helpful and once all details were taken regarding purchase invoice,serial numbers etc,it was straight forward and part was in the post and delivered within days.so a big thankyou to soureshna for helping with my warranty claim

Despite voice mail telling me how great the company is they fail to answer, do not respond to chat. Purchased
product but given appalling service want to cancel order. However, that seems impossible.

We bought a Hyundai lawnmower and after a year it broke down.
The warranty is a joke as you have to send the ( huge) lawnmower back via courier
Gen power expect you to keep the original packing and pack it in the same way - they ask for photos of the packaging . They won’tsend a courier until the packaging is perfect it’s a nightmare .
We paid a lot did this lawn mower which was great while it worked but useless now

Ordered and paid for a jet washer. Free next day delivery. Expected HOME delivery but no. DPD said I'd chosen delivery to a nearby post office!!Waited ALL DAY today and NO delivery. Not impressed.

My Hyundai HYM460SP mower developed a fault with the drive pulley on the gearbox. Mower was under warranty. Soureshna and the team did a great job. Shipped me a new part out very quick which I fitted myself.

The only thing I do notice is that there doesn't seem to be any local service centres anymore. If the problem needs an in-depth evaluation, then you need to ship back to the factory in South Wales.

I was happy to fit the part myself as Hyundai have some good videos on YouTube which you can easily follow.

Great service - thanks!

Peter Whuartohe provided effective, personal and timely customer service to resolve a courier issue. Thanks Peter

Craig was very helpful following a problem with my mower. He ordered a new part which arrived the next day and the mower has been fine since then. Thank you

I am deeply impressed by the professionalism of Genpower's staff. From initial technical advice, to sales and particularly logistical support, all staff were informative and helpful. I must single out Peter. He was exemplary. The delivery of the item was complicated and he worked hard to ensure that I received the item despite many difficulties. He was patient and diligent, his communication was prompt and informative and he was also very polite and personable. Sadly it is all too rare to encounter staff with such high standards as Peter and his colleagues, but all the more valuable to have experienced their service. Thank you.

I was very impressed with how Poonam Shanto handled my concern. Poonam kept me regularly updated with how things were progressing and was very polite and professional.

Soureshna Nabolsing was very quick and efficient and keep in touch with me by email.

Jade Shannia Canee and Soureshna were very helpful. They both arrived at a solution swiftly and executed the desired outcome with speed and professionalism. If I am ever in the unfortunate situation of needing to claim on my warranty for this product, I would be very happy to have them deal with me again.

Jade was very helpful and prompt ensuring a replacement mower was delivered and the faulty one collected.

Jade from Genpower was great helping us sort out our issue. Lots of information in useful steps problem solved. Well done

Thank you for sorting our faulty lance so quickly. Poonam Shanto was really helpful polite and efficient. We will recommend you to our family and friends.

Been dealing with Paul Jones, who I have to say has been fantastic. Honestly one of the best first response correspondents, product support agents I have ever had the pleasure of dealing with. Kept up to date via emails & responds well within 24 hours to any issues/queries raises. Just want to say thank you again to Paul and say that he is a fantastic attribute to your company. All the praise and looking forward to getting my lawnmower back.

I’m very disappointed with my experience so far. I’ve been waiting over 3 weeks and still can’t use my machine due to ongoing issues with my order.
Initially, the surface cleaner was missing, which delayed things. Now I’ve received the wrong size washer, meaning I’m still unable to assemble the machine.
This has been frustrating and inconvenient, especially after waiting so long. I expected better attention to detail and a smoother resolution process.
I would appreciate this being resolved as soon as possible so I can finally use the

Fantastic customer service received - We bought a product through a retailer supplied by Genpower Ltd. Literally 2 hours later the price changed and reduced by nearly £50. Following a request to see if anything could be done, Jade contacted me within 1 working day and advised of a partial refund to cover the difference in the prices. What a great company to not only honour a fair request, but also the speed of the reply and service received. First time customer but will definitely be returning. Thank you Jade. Thank you Genpower Ltd.

I had an excellent experience with GENPOWER support, especially with Yashwant Banshi.

From start to finish, the communication was clear, professional, and efficient. My unit was handled quickly, repaired without any charges, and dispatched without unnecessary delays — exactly what you want when dealing with equipment issues.

What really stood out was the level of customer care. Yashwant kept me informed throughout the process and made sure everything was resolved smoothly. It’s rare to see this level of service nowadays.

Highly recommended — reliable, honest, and customer-focused. I truly appreciate the support.

Thank you again!