GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

S+++++++++++

The account I order came super quickly and came with what was advertised I recommend buying from this website once more! S+++++

July 17, 2025
Unprompted review
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Rated 1 out of 5 stars

They are scammer guys

They are scammer guys. Yes sometimes you will get the account but a lot of times they don’t have the product you buying and they will delay you then tell you “ they didn’t receive the payment” and make you pay again by sending you a wierd link thru mail. I lost 40 usd which it’s fine but avoid buying from there, total scam.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Shameful Practices.

Its honestly shameful how this company operates, they delete negative reviews on their site, they don't respond to help emails, and they provide emails to the accounts on sketchy Chinese sites (With no instructions btw and mine didn't even let me log in). It was only 5 dollars so I am not sweating it but its sad how many people are scammed out of their 5 dollars like myself. Please use someone else if you are considering this type of purchase, there are much better options with better communication.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Totally scam

Totally scam

They sell accounts which will be blocked after few days and the support of the mail server don't want to unblock the mail address again so you pay for something you can't use!

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

AMAZING WEBSITE

What i saw ordering was basically what i got ALMOST INSTANTLY!
Focus on the trending products for similar results

July 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammed

I ordered an account, to be exact a North American reroll with 45000+ stellar jades. Got it TWO WEEKS LATE, after the banner I wanted, and Havent been able to log into it from "Too many Requests" It's been two weeks of having this account I cant even access. and I did try to contact support, its been a week and they havent responded to me

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an account (genshin) a month…

Ordered an account (genshin) a month ago, it promised instant delivery but i still got nothing, im greatly disappointed with the service, i hope i can get my money back somehow or get my account with some compensation for this awful service.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Given the wrong account on an expensive purchase and ignored.

I purchased the account:

Honkai Star Rail Reroll Account with 60.000+ Stellar Jades - Special [Europe / Caelus (male)] and 120/20 tickets

I was sent a STELLE (FEMALE) account with only 54.000 Stellar Jades and 5 Tickets.

Support asked me for proof, which i sent, but the second they received proof of the error, they stopped answering to me mid conversation and never replied again for many days.

July 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome service for good price

Awesome service for good price. fast response, fast delivery and overall great service! bought multiple accounts from them and haven't been disappointed with any of them! always 5 star service!

July 5, 2025
Unprompted review
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Rated 5 out of 5 stars

It's trusted I don't know why other…

It's trusted I don't know why other people are spreading machine about this being a fraud in a scam its now I just purchase an account in it was actually had the same information same gems into white people complaining about them not being satisfied..

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Gave me the wrong account and ignored me once I provided proof and asked for the correct account in which I paid for.

I bought a $15 opbr account which was said to have 5000+ gems and 900 gold fragments along with an ex. However when I received the account I logged in and the account had 4200 gems and 300 gold fragments. Once I saw this I attempted to resolve it via the live chat to no avail. They asked me to provide proof that I got the wrong account, which I did then they began ignoring me. I have also sent them an email which also did not receive any reply.

June 30, 2025
Unprompted review

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