Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Offers are very poor and just like other websites don't seem to understand what FREE means it's not hard to look up. My overall experience with this site has been mixed but lately I personally... See more
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Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... See more
Company replied
Terrible. They give you offers daily and the occasional free spins offer eg deposit up to £60 and get so and so free spins. Well you opt in and deposit via the promotion and the free spins don't get c... See more
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Company details
About Genting Casino
Written by the company
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Written by the company
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contact info
United Kingdom
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
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3.0
Average
5K reviews
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Not even one chance to win something…
Not even one chance to win something absolute zero
July 30, 2026
Reply from Genting Casino
Hey Liviu,
We’re sorry to hear that you haven’t had a positive experience with your recent gameplay. Game outcomes are determined by a certified Random Number Generator (RNG), meaning each spin is random and independent, and previous results do not affect future outcomes.
While we understand it can be disappointing to experience a session without a win, game results are based on chance and luck can vary from one session to another.
The Genting Casino Team
Scam don't open acont later you can't…
Scam don't open acont later you can't delete it acont if you don't like
August 7, 2026
Reply from Genting Casino
Hey Grzegorz,
We’re sorry to hear that you feel this way. We’d like to clarify that you are able to close your account directly from your end whenever you wish to do so.
If you would also like your personal data to be deleted, you can contact our Customer Support team and submit a data deletion request. Our team will review your request and assist you with the relevant process. Our contact details are: live chat or email (contact@gentingcasino.com)
We hope this provides some clarity, and please don’t hesitate to contact us if you have any further questions.
The Genting Casino Team
Reply from Genting Casino
Hi Customer,
Good to hear you're enjoying it! Everything being simple and at your fingertips makes all the difference.
The GentingCasino Team
To had to open account as third party I’d check
Third party I’d check is east of time pass I’d and still can not play
August 7, 2026
Reply from Genting Casino
Hey Paul,
Thank you for taking the time to share your feedback.
We’ve checked your account and can confirm that you have since been able to successfully access and play on the platform. We’re pleased to see that you were able to use your account following the verification process.
If you experience any further difficulties, please don’t hesitate to contact our Customer Support team. We’ll be more than happy to assist you.
The Genting Casino Team
£650 spent and zero return
£650 spent and zero return. Their games are rigged. Will never use again
July 31, 2026
Reply from Genting Casino
Hey Matthew,
We’re sorry to hear about your experience. Game outcomes are determined by a certified Random Number Generator (RNG), ensuring every spin is random and independent.
We are a licensed and regulated operator, and game results cannot be manipulated. We understand that losing can be frustrating, but unfortunately, luck can vary from session to session.
The Genting Casino Team
Reply from Genting Casino
Hi George,
Thanks for sharing your experience! It's great to know you're having a good time!
The GentingCasino Team
Reply from Genting Casino
Hi Omar Naz,
Thanks for sharing your experience! Keeping fun and control in balance is key.
The GentingCasino Team
Never received free spins
July 28, 2026
Reply from Genting Casino
Hi Donna,
I am sorry to hear you did not receive your free spins. In order for us to look into this further for you, please reach out to our support team on chat or send an email to contact@gentingcasino.com with details of the offer you are referring to and a member of our team will be happy to help.
The GentingCasino Team
Reply from Genting Casino
Hi Mr Brian Tannerhill,
Glad you had fun accessing our platform so easily!
The GentingCasino Team
Reply from Genting Casino
Hi There,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve any issues, we kindly ask for more information. Please contact our support team so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Reply from Genting Casino
Hi There,
Awesome to hear you’re having fun! Thanks for the positive feedback, and we look forward to seeing you again soon.
Take care!
The GentingCasino Team
Could not withdraw my winnings from…
Could not withdraw my winnings from free spins. I could not see the games i was playing properly and was not aware how much i was betting which made me lose my money
August 4, 2026
Reply from Genting Casino
Hi Cecil,
We're sorry to hear that your experience didn't meet your expectations.
Please note that any winnings from free spins are subject to the terms and conditions of the promotion, including any applicable wagering requirements or maximum cashout limits where relevant.
We're also sorry to hear that you experienced difficulty viewing the games or tracking your stake while playing. That's certainly not the experience we want our players to have. If you encountered a technical issue, we'd appreciate the opportunity to investigate it further.
Please contact our Support Team along with any details about the game and device you were using, and we'll be happy to look into this for you.
The GentingCasino Team
Reply from Genting Casino
Hi There,
Thank you for your review. We’re sorry that things didn’t go as planned, but we’re not entirely sure what the issue was based on the feedback provided. Please get in touch with us on live chat or send an email to contact@gentingcasino.com so we can better understand your situation and assist you.
We’re here to help and hope to resolve this for you soon.
The GentingCasino Team
A predictably Typical run of the mill online Casino
Very much like every other online casino. Let you win a bit at first then nothing. How come they all adopt the same attitude give a little take back lots more. You never get anywhere near the amount of runs on good luck as you do on the many many runs on bad
July 30, 2026
Reply from Genting Casino
Hi Caz,
We're sorry to hear that you feel this way.
We understand that it can be disappointing when a run of good results is followed by a losing streak. However, our games operate using certified Random Number Generators (RNGs), meaning every spin or game round is completely independent of the last. The outcome of previous games does not influence future results, and there is no mechanism designed to let players win initially before changing their chances later.
We appreciate that these outcomes can sometimes feel unpredictable, particularly during periods of bad luck, but all players experience the same independently generated results.
If there's anything specific about your experience you'd like us to review, please don't hesitate to contact our Support Team.
The GentingCasino Team
Excellent choices
August 3, 2026
Reply from Genting Casino
Hi Stuart Slade,
Glad you had fun exploring our excellent choices! Your feedback means a lot.
The GentingCasino Team
Reply from Genting Casino
Hi There,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat or email contact@gentingcasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Highly recommend
They have so many promotions and a lot of games and the withdrawal process is very fast highly recommended
July 30, 2026
Reply from Genting Casino
Hi Ahmed,
Glad you had fun! It's awesome that you’re enjoying our promotions, diverse game selection, and rapid withdrawals. Your high recommendation means a lot to us.
The GentingCasino Team
Wagering to withdraw bonus winnings is excessive
Site has many games but if you play one of the offers and win big with any bonus spins or cash dont expect to be able to withdraw any of it until you have wagered way more cash... other than that can have fun and many games have the try facility so you can check the game out first...
May 23, 2026
Reply from Genting Casino
Hi Gail,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've enjoyed the variety of games and the ability to try games before playing with real money.
Regarding bonuses, we encourage all players to review the terms and conditions of each promotion before claiming an offer. These are provided so players can make an informed decision before opting in.
If you ever have any questions about a specific promotion or its terms, our support team will be happy to help.
The GentingCasino Team
Let me deposit then blocked account…
Let me deposit then blocked account till I verified can’t even withdraw the money I put in.
August 2, 2026
Reply from Genting Casino
Hi There,
We understand it can be frustrating to be asked to complete verification after making a deposit. While customers are often able to deposit and begin playing immediately, verification may be required before withdrawals can be processed or when additional regulatory, security, anti-money laundering, or responsible gambling checks are needed.
We've reviewed your case and can see that your account is currently awaiting completion of the verification process. Once this has been successfully completed, our team will be able to continue reviewing your account in line with our procedures.
If you need any assistance with the verification process, please contact our Support Team on live chat or by sending an email to contact@gentingcasino.com and they will be happy to help.
Thanks for understanding,
The GentingCasino Team
Reply from Genting Casino
Hi Arnold,
We appreciate the awesome rating! We’re here to keep providing a great experience, so don’t hesitate to reach out if you ever need help.
The GentingCasino Team
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