I just feel there is periods where the machine cheats and also Irreverent bonuses we should be able to choose what kind of bonus a player wants than imposing slot games
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Offered free spins on joining .. the wagering X required is very high compared to other sites ...especially as many other sites offer no wagering requirements on free spins
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I only gamble what I can afford. Their online system allows you to “take a break” when you have reached your personal limit! Payouts, on my experience, seem a higher percentage than other casino... See more
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Still one of my favourite although not very lucky recently.But the customer service is excellent, the best in any casino I have played with.Hopefully luck will change soon, they are trustworthy and pa... See more
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Company details
Written by the company
When you play online with Genting Casino, you get a fantastic choice of over 5000 casino games to play whenever, and wherever suits you. Choose from classic casino table games including roulette, poker and blackjack, including live dealer games streamed straight from the casino floor. Or dive into our catalogue of fun slots, jackpots and instant win games from the world’s leading casino game providers. We add new games every week, so you’ll never be stuck for something different to play. All our online casino games use the latest casino technology. This means you get to play your favourite games with confidence, using a tried-and-tested, secure online system that will keep you and your money safe while you play. You’ll also get a seamless gaming experience on any device, with super-fast load times and easy navigation within and between games. All our games are optimised for mobile devices, so you can play on the move as well as at home.
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Genting Casino offers a premier casino experience with a diverse selection of live games and popular slots. Every player is treated like a VIP, enjoying a range of welcome offers for newcomers, as well as numerous year-round and seasonal promotions for returning players.
Contact info
United Kingdom
- contact@gentingcasino.com
- gentingcasino.com
3.0
Average
4K reviews
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Nice casino
April 12, 2026
Reply from Genting Casino
Hi Bara,
Glad you had fun at our casino!
The GentingCasino Team
Reply from Genting Casino
Hi customer,
We’re happy to hear you find access and login so easy. Thanks for sharing your experience!
The GentingCasino Team
Reply from Genting Casino
Hi Nicky,
Glad you had fun!
The GentingCasino Team
Reply from Genting Casino
Hi DMCNAGHTEN,
Happy to hear that the payout was swift! Thanks for sharing your experience!
The GentingCasino Team
Wouldn't let me withdraw my money
Wouldn't let me withdraw my money, doesn't let me login says my password isn't correct so I try and relax do my password and it doesnt let me. Very very disappointed
April 28, 2026
Reply from Genting Casino
Hi Lewis,
Thank you for your review.
We have checked your account and can confirm that withdrawals cannot be processed while an active bonus is in place. To proceed with a withdrawal, you will need to cancel any active bonuses on your account first.
Regarding your login issue, there are currently no restrictions on your account and the site is fully operational. We kindly ask you to reset your password once more and try logging in again.
If you continue to experience difficulties, please contact us via live chat or email (contact@gentingcasino.com), so we can assist you further.
The Genting Casino Team
Reply from Genting Casino
Hi Rainbow,
Glad to hear you're enjoying it! Your feedback on the layout and customer service is much appreciated. We'll pass along your suggestion about free spins.
The GentingCasino Team
My request has been totally ignored
My request has been totally ignored! No response after 5 days still waiting!
April 27, 2026
Reply from Genting Casino
Hi Paula,
Thank you for your review.
We understand your concern regarding the delay and would like to reassure you that your request has not been ignored. As previously advised via live chat, your reported game issue has already been escalated to the relevant game provider for further investigation.
At this stage, we are awaiting an update from them. Please note that such investigations can take some time to be completed, as they require a thorough review on the provider’s end.
As soon as we receive any new information, we will promptly get back to you with an update. We appreciate your patience and understanding in the meantime.
The Genting Casino Team
garbage
garbage, gave me a dep match then didnt give me the bonus after i deposited. Then funnily enough when i tried to withdraw my own funds it is stuck in pending!
Avoid these clowns, stick with the well known book/casinos.
April 27, 2026
Reply from Genting Casino
Hi Neil,
Thank you for your review.
We have reviewed your account and can confirm that your deposit was successfully returned to your balance after you canceled any active bonuses on your account, such as free spins.
Please note that when a bonus is active, certain restrictions may apply, including on withdrawals. Once the bonus is removed, your funds become available accordingly.
If you are still experiencing any issues other issues or have further questions, please let us know and we will be happy to assist you.
The Genting Casino Team
GENTING CASINO IS COMPLETELY DECEPTIVE SCAM RIGGED AND MANIPULATED
Genting Casino has been one of the most outrageous, infuriating, and deeply suspicious experiences I’ve ever had, It's COMPLETELY DECEPTIVE SCAM RIGGED AND MANIPULATED. The entire setup feels engineered to frustrate, mislead, and financially punish customers. The moment I deposited money from my fully verified bank account, they froze it without explanation, without transparency, and without a single legitimate reason.
The whole process feels like a system built to drain people’s money while hiding behind a licence that gives them cover to behave in ways that no responsible operator should. they are robbing and embezzling people money on day light, they got the license to rob, steal and embezzle people money by scam rigged machine games and manipulated system. The way they handle deposits, communication, and customer funds is completely unacceptable and raises serious concerns about how this operation is being run.
People deserve better than unexplained holds, opaque systems, and behaviour that leaves customers feeling exploited and mistreated. I am calling on everyone in this country — and beyond — to stand together, demand accountability, and push for proper investigation into how this platform is operating. Consumers should not have to tolerate this kind of treatment from any company, licensed or not. we need to take legal action jointly against this scam pongy
April 27, 2026
Reply from Genting Casino
Hi Rais,
Thank you for your review.
We are sorry to hear about your experience and understand the frustration you have expressed. However, we would like to clarify that all games operate using certified Random Number Generator (RNG) systems, which ensure that outcomes are entirely random and not influenced or manipulated.
Gambling outcomes are based on luck, meaning there is no guarantee of winning, and results can vary from one session to another. We do not promote gambling as a way to make money, and it should only be undertaken for entertainment purposes with funds you are prepared to lose.
Regarding your deposit, we clearly see that you managed to use all the deposits you have put in your account successfully.
The Genting Casino Team
Really good site and customer service…
Really good site and customer service could do with more freebies
April 22, 2026
Reply from Genting Casino
Hi John Fone,
Great to know you're having a good time! We'll consider your suggestion about more freebies.
The GentingCasino Team
Reply from Genting Casino
Hi Radoslaw,
Thank you for your review.
We understand your concerns regarding your recent experience. Please note that all our games operate using certified Random Number Generator (RNG) systems, which ensure that outcomes are completely random and not influenced in any way. Winning is therefore based on chance and luck.
Additionally, we would like to clarify that we do not advertise or guarantee that winning is easy. All promotional materials are designed to be fair and transparent.
The Genting Casino Team
Reply from Genting Casino
Hi Kylealissa,
Appreciate your review! We'll strive to improve payment speed in the future.
The GentingCasino Team
Reply from Genting Casino
Hi liammoody,
Thanks for sharing your experience! It's great to hear you've never encountered any issues with us.
The GentingCasino Team
Reply from Genting Casino
Hi adamkelly,
Glad you had fun with our promotion!
The GentingCasino Team
You took my bonus winning because my…
You took my bonus winning because my phone died it was 24 pound that I had won yet couldn’t withdraw for some strange reason even tho I had use the fund and won extra
April 26, 2026
Reply from Genting Casino
Hey Liam,
Thank you for your review.
We understand your concern regarding the bonus winnings. However, according to our records, the bonus balance was canceled from your end on 26/04/2026 at 00:49:15 (UTC).
Please note that bonus funds, including any winnings derived from them, cannot be withdrawn unless all wagering requirements have been fully completed.
If you have any further questions or need additional clarification, please let us know and we will be happy to assist you.
The Genting Casino Team
Reply from Genting Casino
Hey Rob,
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Please be assured that all games operate using certified Random Number Generator (RNG) systems, which ensure that outcomes are fair and completely random.
The Genting Casino Team
Reply from Genting Casino
Hi Emma,
Thank you for your review.
We are sorry to hear that you feel this way about our presence on Facebook. If you no longer wish to see our content, you can easily unfollow or adjust your notification settings directly on the platform.
If there is anything specific that caused your concern, please feel free to let us know, and we will be happy to review it further.
The Genting Casino Team
Fiddlers they scam you every time
Fiddlers they scam you every time
Don’t use this site compared to others they thieving you all the time
April 25, 2026
Unprompted review
Reply from Genting Casino
Hi Andrew,
Thank you for your review.
We are sorry to hear that you feel this way. We would like to assure you that all games on our platform operate using certified Random Number Generator (RNG) systems, ensuring that every outcome is fair, random, and not influenced in any way.
We understand that results may sometimes feel frustrating, however, they are entirely based on chance. We are committed to providing a transparent and fair gaming experience at all times.
The Genting Casino Team
Very good site with great choice of…
Very good site with great choice of games also love the live link to casino in London
April 24, 2026
Reply from Genting Casino
Hi Raj,
Glad you had fun! The live link to the London casino is something special, isn’t it? We're thrilled you’re enjoying our game selection.
The GentingCasino Team
II joined I paid £20 for my first play…and can’t play
I joined I paid £20 for my first play ,then they asked for proof of who I was I’ve done this at least 20 times with my passport and face recognition and still won’t let me play .. no one to contact no email to send to .. just a waist of £20 .. still no joy after trying more times with the full passport showing all 4 corners and no reply to my email
April 17, 2026
Reply from Genting Casino
Hi Mandy,
Thank you for your review.
We understand how frustrating this situation must be. Upon reviewing your case, it appears that the issue is related to the quality of the passport image provided. Specifically, part of the document (bottom right area) is not fully visible, which is preventing successful verification.
We kindly ask you to retake the photo of your passport, ensuring that:
The entire document is clearly visible (all corners included)
No details are covered or cut off
The image is clear and well-lit
Additionally, please repeat the live verification (face check) after uploading the corrected document.
The reason the verification has failed multiple times is due to the same incorrect image being submitted repeatedly. Once a clear and complete image is provided, the process should proceed successfully.
If you need further assistance, you can reach us via live chat or email. Our email address is (contact@gentingcasino.com). We are always happy to help!
The Genting Casino Team
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