gentlebands.com Reviews 233

Dropshipping straight from temu. Found several rings with the same colours, shape and details. Even some of the photos where identical, just heavily edited.

I have never experienced customer service like this in my LIFE! So amazingly helpful and quick to respond. We ended up needing many different sizes and even changed designs and they sent new rings quickly and without any replacement/sending back of old ring.

I ordered a ring for my husband and it was the wrong size for him.I asked Gentlebands if I could return it- their customer service person, Sarah, was amazing. Sarah sent me a ring sizer so I could get the size right, then sent me the correct size ring- and it was engraved exactly as the original ring was! All free of charge! Most excellent customer service and follow up from Sarah- super impressed! Quality of ring is superb. Thank you 😊

If I could give zero stars, I absolutely would. We were initially thrilled to find such a beautiful wedding band, but our experience with this company has been nothing short of a nightmare. The website provided completely inaccurate shipping information, forcing us to scramble for a replacement band just days before our wedding.

When we contacted customer service about this issue, their only response—after repeated back-and-forth—was to offer a mere 10% discount, which felt dismissive given the inconvenience and stress their mistake caused.

We were told our original order would arrive shortly after our honeymoon, but yet again, that promise was broken. The company then claimed “UPS seized the package,” which seems highly questionable. After more follow-up, they said the item was being reshipped, but at this point, we have no confidence in their word.

We will be requesting a full refund and taking our business elsewhere. This company has proven to be unreliable, unprofessional, and extremely frustrating to deal with.

I’ve bought two rings from this website. They were both beautiful and very sturdy good quality. My fiancè recently lost his while burying a childhood pet. Gentle bands got back to me immediately and is sending us a new one free of charge. I recommend this website highly. They are great.

The ring is gorgeous and Im very happy with it. The materials used are very visible and gives it a unique appearance. Its a gift I'll treasure for ever. Thank you for your work its greatly appreciated!

I wish I saw these reviews before purchasing... 7 months in and the wood has already disconnected from the metal. I'm sure they'll replace it but I would not recommend it.

Ordered a ring, arrived within a week to the UK but didn’t look like the photos. Emailed to return and was advised they would offer a free return or an exchange. I asked to return the ring for a full refund as stated on their website and have been met with further emails offering an exchange but no return details! It’s becoming a nightmare trying to return for the “free return” stated on their website!
AVOID!

TERRIRBLLEEE. Been contacting for MONTHS, sent me nothing the first time, postage was faulty and was never delivered to me the second time and this time they send me the container WITH NO RING. Omg don’t waste your time !

i just placed my order i really hope i get my order

The tracking info is useless. My order has been sitting in Compton California for SIX days says it is in transit to USPS!! We are in Phoenix AZ, what is going on? I get automated responses telling me to be patient.
NEVER AGAIN!

After waiting 2 weeks the order was seized by government for fraudulent postage. Their response was something happened to your shipment in transit - we will ship you another one .

The Radiance, size 11.5 is perfect. Due to dementia, my husband has misplaced or lost 2 high dollar rings. Even the least expensive ring at a jewelry store was $1000. The Radiance is heavy and looks good! He's a happy man. The ring was misplaced last week, I contacted Gentlebands because I still wanted to write a review. The company offered to replace free. Good news 2 days later it was found in a small black box in the nightstand drawer.

Not sure, based on my experience how anyone could give this place less than a five star review. I originally wasn’t satisfied with the first ring that was purchased and they replaced it. Totally free of charge. Sarah has been nothing but kind, understanding, and quick to resolve any issues that we’ve had. I want 100% recommend this company if you are looking for a wedding band for your husband.

First off the customer service is excellent, they are quick with email correspondence. Everything about the ring is wonderful including the packaging. The engraving is perfect. I highly recommend them for a unique gift.
When I told my man I got him a ring he said he didn’t wear jewelry but when he saw it he liked it so much he put it on immediately!

I could not give them more praise, I had ordered the “Falling Star” ring for my partner and it was delivered with in 2 weeks of ordering. Emily from GB tech support was super helpful with absolutely everything and I could not recommend them enough!

I bought "The Aerosmith" band for my fiancé- his choice. I got the ring 4 days after ordering. It is beautiful, fits him perfectly, and he is very happy with his new ring. I would definitely recommend this brand and would not hesitate to buy from them again.

Truly, would recommend gentlebands to others. The service, response time, and shipment was great. Not to mention the quality and design of the ring I ordered. I love it, and I am excited to share it with my future husband.

I would like to give this company more than just 5 stars. I am truly amazed with the craftsmanship that went into the creation of my ring. It turned out better than I had imagined. I did, however, order the wrong size, and they went ABOVE AND BEYOND with creating a new one in my correct size. I was told to keep the other ring at no additional cost😳. What company would actually do that???? The customer service I received has been nothing but gracious and outstanding. I urge you to give this company a try. They are so worth it

Would give it a zero if I could. If you are a legal representative, you need to sue this company. Probably a gold-mine of legal action against this horrible place. They definitely use fake pictures, seem to likely use child labor to make the rings or they bulk order them from a crap company that does. They use an AI bot as their "genuine human customer service". Disgusting company built on lies. I think that all of us need to realize that we cant be putting in high amounts of our money into anything online unless it is with a single person that you can communicate with directly. We all need to start calling around our local communities and finding unique jewelers, and keep our money at home. Screw these cheap online companies that care only for maximizing their profit. Really, starting to just see the internet purchasing realsm as worse than a cheap flee market. At least there you can talk to a human about your problems.