gentlebands.com Reviews 232

Maybe not a scam per se, but as close as it comes without totally stealing. A sub-par product, misleading website, and AI "customer service" named "Sarah." Good luck getting a refund, despite the promise on the website. I'm just glad I used my Amex card and was able to dispute the charge. STAY AWAY

The Mrs finally bought me back an engagement ring so I took a chance and have been very pleased with my ring ! It looks like the pictures on the website and fitted perfectly with great engraving inside the band ! Ring came quickly too .Well do e gentlebands

The rings came quickly within a few days (from China to Europe) and they looked like on the picture. The style was just not right for my fiancé’s bone structure so we want something different. I sent an email asking for a refund and had to repeat that question 3 times + become very assertive before they helped me. The initial replies came quickly but each time was the below message with one or two sentences modified.

”I'm sorry to hear that you have decided to request a refund. But please reconsider, we are very eager to provide you with the ring you want.

Our exchange service is very convenient. You can visit our website, choose the ring style you want to exchange, and tell me the style and size you need to exchange. I will update your order information immediately and send out a new ring as soon as possible.

At the same time, you do not need to pay any price difference. If there is any difference, we will compensate to ensure your satisfaction.

If you're not sure what kind of ring you like, I can also provide you with some advice to help you find the perfect choice.

We sincerely hope that you can reconsider your choice of changing the style and look forward to your reply.

If you need any help or have any questions, please feel free to contact me at any time. I will do my best to provide you with support and services.

Thank you again for your support and cooperation! Wishing you a wonderful day!”

After I became openly angry and wrote a review my request was honored and the refund was processed in one day.

All is well if the end is well, but I have had more pleasant shopping experiences. For a consumer in the EU, used to refund requests being honored immediately and without questions, I think that it’s sufficient to ask once to reconsider

Scam website. Rings made with cheap materials. Customer service is awful. STAY AWAY.

First thing first
THANK YOU SARAH FOR ALL YOUR SUPPORT.
I did have to wait I wild but not due to their mistake, somehow my address got crossed but Sarah from service, was extremely helpful and fixed it in no time what so ever.
Got the ring and was 100% as described, the size is also perfect, quality is also amazing, totally with the money I spent.
For all the people that ask if this is a scam company, I can only say this
They are as real as it gets and also very helpful if something goes wrong.
Thank you so much to everyone at Gentle bands
Kindest of regards
Matt

This company is full of slimy thieves. I placed an on October 21, 2024 I then 10 minutes later decided against the ring and tried to cancel my order all the email state that they’ll try and exchange it. They refuse to give me a refund and now I won’t answer any emails. I just want a refund I’m getting married November 1, 2024 and now I can’t afford to buy a new ring because they won’t refund me the money of a ring that I will never receive.

Great customer service and the ring is beautiful! I ordered a wedding ring in the size that I was measured to be. When it arrived, it was slightly too big. I emailed them and told them about it and received a response fairly quickly. I also wanted to add the engraving and told them what I wanted it to say. They made a new one and got it sent to my before my wedding day with no extra charge. I highly recommend!

Order #198795
My wife ordered me a wedding band for our wedding and the size was too big. They said they will replace the ring with a different size within so many days for free. So we immediately ordered a new ring a bit smaller.
We got a response saying it will be 10 days until the fabricator is done, and that was on August 12th. It's been atleast 60 days since then and we haven't gotten any update or response.
The ring is awesome, but just too big.
So we are incredibly disappointed on how i can't wear it, and now we are worried we are never going to get the right size we ordered.
We are not wealthy, and this breaks our heart that people can be so dishonest about something that means so much..
Even though they said they will send a new one if the size is wrong. So far they are not honoring their warranty or anything they have stated about replacing.
I would be willing to update my review to a 5 star with all good things to say, but we would have be valued as a customer. Which means sending the ring they promised.
False advertising is illegal, and the authorities and better business bureau will be getting a report if the issue is not fixed.

EDIT.... 29/10/24 I'm not sure what is going on with reading reviews but I'm wondering if its other companies trying to sabotage a business because Ive just received the replacement engraved ring with no delay, ans great communication throughout (No im not a relative or work for this company)
Wow!!! What a fantastic company.
I've recently purchased an engraved ring, and my error of ordering the wrong size
Sarah replied with a quick response and I'm awaiting replacement with no charge.
Ring itself was faultless
Customer Service outstanding.

0 stars!!

I placed an order for a ring on 10/3/24, received a tracking number on 10/6/24. The tracking has been stuck on the following since 10/8/24. “Departed Shipping Partner Facility, USPS Awaiting Item. Was supposed to be delivered in 7-9 business days. It is not day 10. When I emailed them for information today got what seems like a generic AI response, guaranteeing they care about a hassle free experience, with no real information. The address online is Tokyo, the address on my invoice is Chicago. There is no customer support phone number.

I have asked for a refund, but don’t believe I will get a response.

This was there response to my email:

Thank you very much for your letter! I fully understand your concern for logistics information, and I will continue to follow your order information to ensure that valuable packages can be safely delivered to your hands.

Your parcel is being transported. We have urgently urged the logistics company to update the logistics information as soon as possible, so that you can find your order information as soon as possible. We know what you expect from receiving the perfect product, so we will do everything we can to ensure that your shopping experience is pleasant and hassle-free.

Thank you again for your support and patience. If you need any additional assistance or have any questions, please feel free to contact us. As always, we will support you and ensure that your shopping experience is pleasant and hassle-free.

Have a nice day!

Sarah
Customer Satisfaction
Gentlebands.com

First, let me preface by saying, we love the ring and the quality as my fiance is sensitive to some metals. However, ordering the wrong size was my error. We need the ring to be a 7.5. (seven and a half).

Unfortunately, I have made several attempts via email to contact your company to exchange the ring I purchased for my fiance with no response. I have checked my spam and promotion folders in Google as some emails get directed there. After reading reviews on Trustpilot, that seems to be the only way to get a response from your company.

Again, we love the ring, we just need to exchange it for a bigger size.

**Should I actually receive a response from your company and have a good customer experience, I could always amend this review but as of now, the jury is out.

I ordered my ring from gentlebands a few weeks ago. I wanted something a bit different and had it printed with an inscription. The invoice came through and the ring arrived within the time the company had stated. It looks like good quality and is exactly what I wanted. I unfortunately ordered the wrong size so I emailed the support team who first sent me a ring resizer and then offered for me to keep my existing ring and they will send the correct sized one for no extra charge.

I have read other reviews about pricing etc and have to disagree, the customer service I have received has been excellent and I would recommend gentlebands to anyone.

They have responded to each of my emails within the same day and I’m in England so there is always going to be a time difference. The sizing issue wasn’t there fault and being offered a free replacement wasn’t something I expected.

The ring I ordered is great quality and exactly what I wanted.

I ordered a ring and not 10 minutes passed, I sent an email asking to cancel the order. The invoice arrived with the 2nd October 2024 as the date, when in fact the order was placed on the 1st October 2024 No one has responded to me or tried to contact me.

Hi I ordered the Star Trek ring for my husband in June in time for our August wedding anniversary, it arrived in good time, well packaged and engraved. I was over the moon as some reviews of the company had been quite poor. I would order from them again and the ring is stunning and he gets compliments all the time. We are in England so I allowed enough time for the ring to be delivered in case it needed to be amended or changed.

Just make a ggogle lens with one of the rings and you can find in amazon for 25$ or other cheap website.
Big scam

So got my ring in that's supposed to be kona wood, turquoise and deer antler. You can obviously see that the "turquoise" is a printed sticker laid in the ring. Super cheap junk.

The delivery took much longer than expected as we did not realize it was drop-shipped from China. They were responsive when asked about the tracking. The ring was beautiful and exactly what we ordered on receipt, however, it is too big and therefore un-wearable. We have received a helpful response from them and they have indicated they will replace the ring re-sized as needed, which we are pleased with as we do love the ring.

SCAM!
I ordered a ring from this website August 31st. It shipped on September 1st, from China. I have not received the ring and the tracking link I was sent tells me it hasnt even arrived in the US yet. Their website says it will only take 5-7 business days to receive an order. My wedding is now in 13 days and its looking like I will have to purchase another ring. I reached out to the company, hopefully I can get a refund. Their physical address is in Chicago so I didnt think the ring would be coming from China. Dont order from them.

The rings are drop-shipped and marked up heavily ive purchaced a ring under "VAKKI 8mm Black Tungsten Carbide Ring Celtic Spiral Pattern and Red Guitar String Inlay High Polished Comfort Fit Size O to Y" from amazon wore it for atleast 2 years and it cost me around £20 i found the esact same ring on this site costing £120 going by "The Tide"

The site dresses the rings up to look like theyre worth alot of money and i think they look like theyre worth more then 20 quid in person but when Vakki sells the esact same drop shipped rings for ⅙ the price its hard to let that slide

The shipping time was really fast! Very happy with how fast it got here. They inscribed exactly what I wanted and I'm very happy with how it looks, but I am kind of disappointed with how the ring turned out. We ordered the Parachute Ring which looks amazing, big cogs with little cogs. The ring we got doesn't have any big cogs at all, it's a lot of little parts. It does look nice if it isn't compared to what we originally wanted, we like it but we are disappointed.