I was buying a gift for a friend in UAE from UK and couldn't purchase through the online store so I emailed. I got a very quick response with a solution to the issue and once the payment went through... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All is good except that the shipment fees is too high, compared to most of the online stores in UAE, including Amazon, Noon and even smokers center. I only used your website because the boveda 69% 8g... See more
Company replied
Hands down the best place for cigar accessories in Dubai. The prices are unbeatable and the service exceptional! I’ve placed 3 orders so far and each once has been delivered on-time, packaged well... See more
Company replied
Mr. Anis was of great help tracking my ordered item , this was wrongly delivered by courier. Gentlmn was even offering to send a replacement unit in awaiting time of the lost one , great job of the sh... See more
Company details
Written by the company
A curated selection of the finest cigar accessories, ordered online and delivered right to your door, in the UAE, Oman, KSA, Bahrain and Kuwait.
Contact info
Dubai Silicon Oasis, 71805, Dubai, U.A.E.
- +971528034433
- info@gentlmn.com
- gentlmn.com
4.4
Excellent
112 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful.
I was buying a gift for a friend in UAE from UK and couldn't purchase through the online store so I emailed. I got a very quick response with a solution to the issue and once the payment went through the gift was delivered the next day. Mark who emailed me was friendly, helpful and efficient.
April 14, 2026
Advertisement
Professional customer-oriented service
Very fast-responsive accommodating and customer-oriented service received form the team. Experienced shortfall in product was rectified immediately.
February 3, 2026
Happy
Best price for a premium product.
Easy to navigate site. With clear CX/UX.
And free shipping thrown in.
Arrived earlier than expected.
March 3, 2026
Shipping was really quick
Shipping was really quick, I got my order the next morning.
January 29, 2026
Advertisement
Horrible experience
Horrible experience. Items not delivered and delivery service is so unprofessional. They confirmed the time and didnt come. So i waited in vain.
December 29, 2025
For the discerning gentleman...
Interesting collection aimed towards a discerning man of particular tastes. Good e-commerce and delivery experience, but clear guidelines should be shared when new stock is coming in, and sold out stock should be delisted from the website until replenished.
October 16, 2025
Advertisement
Reasonable prices and great service
Reasonable prices and great service.
My order arrived quickly and in good packing.
April 3, 2025
Excellent service
November 12, 2024
Advertisement
Product quality was as good as…
Product quality was as good as described, timely delivery and fair price.
September 21, 2024
Great experience. Authentic products
Great experience during and following up on my order. Superb help and customer support. Items were authentic, andreceived quickly.
June 26, 2024
Advertisement
Your website sais 1st orders get 10%
Your website sais 1st orders get 10%. When i placed my order the discount code didn't go through, and my order is for 725 derhams so that's a significant discount
December 10, 2023
Responsive
Responsive, attractive prices for premium products, speedy delivery and always at reach
December 20, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.