The Gents Cave Reviews 21

I ordered envelopes and after a month, I still didn't receive my order. The customer service, a.k.a. David, was very rude and unprofessional in our communication. Will not buy here again, can't recommend.

I order xmas lights for a beard and once they took my money they never answered my emails! This site is a scam! I will be contacting my bank to get my money back.

I ordered last christmas and had no problems so Ive started my shopping early this year. Very happy with the prices of the fishing products for my son. Took 5 days to arrive to the Uk.

Order confirmation and shipping within 2 days but then nothing. No package and no reply to my e-mails. Fraud.

This website is a disaster. I cancelled my order as soon as I confirmed (in error), but "Dave" ignored that, charged my card and shipped. I tried to contact numerous times by phone and on his site to confirm my cancellation, but never once got a response - Terrible service. Once he got my money he couldn't care.
Then the goods were held in customs and I needed an invoice from The Gents Cave to retrieve them. I got one response from "Dave" regarding the duty, but nothing on the documentation required, then no responses thereafter - again, once he got my money he couldn't care less.
I also believe he charged me VAT in Ireland which he shouldn't have as I live in a non EU member state and will pay VAT here. I'm curious to know if he pockets that.
This is the worst service I have ever received from an online purchase, I can't advise you enough to STAY AWAY.

Made an order with the company. They sent most of the order correctly but one item was substituted with a replacement but the replacement item was the same as one of the other items in the order. When I tried to contact them to discuss this I have been completely ignored. I have tried through the contact page on the website and through Facebook to no avail. Shockingly poor customer service. Also the delivery was outwith their suggested timescales. I'm assuming due to the fact they didn't have part of the order in stock which was substituted.

Ripped OFF...

I ordered items from his eBay store.
Never arrived some excuse about post office fault...
Case open with paypal had to use another supplier in Dublin.
He wont even answer the phone.

It seems it was a mistake ordering from them...... I payed extra for fast shipping and communication via facebook was great at the begining. When my package didn't arrive after a month i sent message through facebook and nothing.... After few days I sent another message, it was read but I was still ignored... On their page says and I c/p:

"My order hasn't arrived. What should I do?

Simply email us via our Contact Us page. We do out best to address and resolve all inquiries within less than 24 hours."

So I tried sending a message through their website in hope of getting some kind answer.... It has been almost a week and I am still ignored, nobody tried to contact me or offer me a solution, I payed 42 €, didn't get my package and they are acting like "we got your money, so F you and your missing package". It has been a month and a half since I purchased item on their website.

I know it is possible that postal service from my country is at fault but this is no way to treat a customer.... And this is coming from someone who worked in retail so I have understanding if there was problem with delivering my package but there are no excuses and it is highly unprofessional for ignoring someone who has a problem.... I purchased item from them because I was afraid from buying things on amazon and ebay because I was afraid that something like this would happen, ironic... It seems that it is much safer to buy on ebay/amazon than from websites like this.

So yeah, I don't recommend buying anything from them.....

Great seller truly top notch service A++++

Easy to order and delivery was quick.
Defo recommend

Excellent service. Got what I wanted at a great price, and it arrived quickly.

Best pricing, arrived in 2 days. Couldn't ask for more.

Prompt delivery and fair pricing- would recommend to a friend!

So I pay for spread shipping and this doesn’t happen
Contact gents cave who apologise, say I’ll get refunded for the express delivery and my order is on its way
3 weeks it took to arrive
I never got any refund for express delivery charge
I got blocked from your social media accounts.
I had two messages that where not responded to and the blocked
Don’t advertise express delivery when it doesn’t happen
I no this isn’t a sole issue as a friend ordered from you and waiting 3 weeks.
Not a good experience at all

I ordered cards against humanity which never arrived then after getting in contact they said they would send out replacement with a expansion set as a way of an apology which I excepted but I never received the expansion pack with the replacement and when I reminded them of it I got know reply which left a sour taste unfortunately .

Ordered shots roulette product on 13th Dec, shipped the 14th. Has never arrived and I am based in Ireland too. Have tried numerous times to contact customer service but no response or acknowledgement.

EDIT: due to the pressures of a PayPal contestment, the company have since refunded me ! Their below response being totally incorrect.

Bought items as described fast delivery great to deal with would highly recommend

Paid €4 for faster 2 day delivery. It's been over a week and there's no sign of the package. Customer service was nice enough to reship it.

Purchased a couple of things for my boyfriend, havent had any problems and they arrived within 2 days. Thanks