Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed. Having cleaned up the rear door, a little WD-... See more
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Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very s... See more
Keen prices easy to deal with,quick response fast delivery,would reconend
The price was very competitive, and the seal fitted the Freelander 2 perfectly. Additionally, the postage by Royal Mail was only 13 pounds, and the item arrived in ten days. Customs duty was paid at t... See more
Company details
Written by the company
We are an online vehicle parts trader. We have wide selection on rubber components, weatherstrips, windscreen mouldings.
Contact info
Unit E, Six Bridges Trading Estate, Marlborough Grove, SE1 5JT, London, United Kingdom
- 02035897520
- hello@genuinemotors.co.uk
- genuinemotors.co.uk
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keen prices easy to deal with,quick…
Keen prices easy to deal with,quick response fast delivery,would reconend
April 25, 2026
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10/10 for service and product. JOHN O'BRIEN
we would it 10/10 for service and product.
John O'Brien
March 25, 2026
The part supplied was a bigger profile…
The part supplied was a bigger profile than the original due to the timescale ihad fit it makes the door harder to shut and does not look as good
February 22, 2026
Reply from Genuine Motors UK Ltd
Dear Mrs Sandra Langridge,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were not fully satisfied with the part supplied. As explained when we contacted you, replacement seals can sometimes vary slightly in profile compared with the original, but they are made to fit correctly. It is also quite normal for the door to feel harder to close at first, as the seal often needs a short period to settle after installation.
As soon as we became aware of your concerns, we got in touch and offered all available options, including a return, replacement, or refund. We understand that you decided to keep and use the item, but we would still be very happy to offer any further support if needed. Please feel free to contact us directly at any time, and we will do our best to help.
Kind regards,
Genuine Motors UK Ltd
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Arrived promptly
Arrived promptly , fitted great without any issues. Will use them again.
January 27, 2026
Easy peasy
Easy to find correct product on website, delivered next day ! Faultless.
January 29, 2026
Unprompted review
Excellent service
Ordered a windscreen seal for my van, one ordered was wrong size, rang Genuine Motors, spoke to Dennis, who, with no fuss or bother put an exchange seal in the post for me that day. Recieved it this morning. Thank you Dennis.
January 22, 2026
Unprompted review
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Paint Gear, Great Gear
Delivery was fast and the product I purchased is of a high quality. I'd accidentally entered incorrect details for my vehicle and was contacted immediately to inform me of the error. Great communication and fantastic product.
December 26, 2025
Perfect fitting door seal
Perfect fitting door seal.
Information provided on tracking and item received next day.
Great online service.
December 30, 2025
Unprompted review
terrible
ordered a boot seal, it was wrong. they tried to say it was correct when it wasnt.
after service terrible, cannot contact them easily, was told to send it back. did that, havent had a refund and have also been ignored when trying to resolve issue.
December 17, 2025
Unprompted review
Reply from Genuine Motors UK Ltd
Dear Mr . Roe
We’re sorry to hear you’re unhappy with your experience. We’d like to clarify a few points so this can be addressed fairly.
We did not receive any phone calls from you, but we did communicate via messages and tried to understand the issue with the item supplied. At no point did we refuse to help — our aim was to resolve the matter correctly.
A return was discussed, and as standard procedure we requested a tracking number so we could confirm the item was sent back. Unfortunately, we never received a tracking number, and the item has not been returned to us, so a refund could not be processed.
We are always happy to resolve issues and remain open to doing so. If you would like to continue with a return, please contact us with the return details so we can assist further.
Kind regards,
Genuine Motors UK Ltd
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Perfect For My Merc W369 Vito Tailgate
Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed.
Having cleaned up the rear door, a little WD-40. Silicone spray and a no russ attitude this resulted in a most satisfactory fit and as good as any OEM part.
Very pleased with what is my 2nd purchase here and not the last, fast delivery well packed.
December 10, 2025
Unprompted review
Yeti Door Seal
First purchase from this company and what great service, the door seal arrived super quick and well packaged, all at a reasonable price.
Will definitely save the site to use them again when needed.
December 5, 2025
Unprompted review
Great door aperture seal at a great…
Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very same day. I can thoroughly recommend Genuine Motors for their customer service and a quality product.
November 25, 2025
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Very good service quickly sent
Very good service quickly sent. Tracking details were helpful
October 25, 2025
Rear Tailgate Rubber Seal VW T5
I ordered Rear Tailgate Rubber Seal For my VW T5. It was almost impossible to find this car part. Genuine motors helps me a lot. The seal fits perfect. I am from Czech Republic and also delivery was very fast with any problems.
October 29, 2025
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