Geocache Land Reviews 

155
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Another great purchase from geocacheland! Days off during the covid crisis see me stuck at home and unable to unwind but thankfully I can plan my cache maintenance trips with stock received promptly f... See more

Company replied

Rated 5 out of 5 stars

The site's a little confusing to navigate, as I searched for something and couldn't find it, but actually found the item I wanted to look at through another route, and slightly by accident! I ordere... See more

Company replied

Rated 5 out of 5 stars

Never used this company before but was delighted to discover that they stocked the petling tube log books which find to be very reliable and longlasting. This was my first order and the items were d... See more

Company replied

Rated 5 out of 5 stars

Absolutely super service from Geocache Land. I tried calling but the call got cut off. I was a bit miffed but went ahead with the order online anyway. However, about 10 mins later I had a phone from t... See more

Company replied

Company details

  1. Hobby Store
  2. Gift Shop
  3. Recreation Center

Information provided by various external sources

Geocache Land is not only Scotland's only geocaching store but also the U.K.'s most popular geocaching store. Geocache Land are proud to bring you a wide range of high quality geocaching equipment and geocoins, including many items you will not find anywhere else in the world. Geocache Land has over 250 different geocoins in stock making it by far the largest range of geocoins in the U.K. and possibly the biggest in Europe All our products are tested for quality and we do not sell anything we would not be happy using ourselves.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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4.9

All reviews

(155)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great order

Another great order, well packaged and despatched quickly.

September 4, 2020
Unprompted review
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Reply from Geocache Land

Thanks for the great review Peter, we look forward to your next order.

Rated 5 out of 5 stars

Excellent service and good value

Excellent service and good value products too. The delivery is always quick and reliable
Very glad I discovered geocacheland as its my ‘ go to ‘ place to order from now

August 16, 2020
Unprompted review
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Reply from Geocache Land

Hi Lorna, it is fantastic to hear we have become your "go to" place and look forward to receiving your next order.

Rated 5 out of 5 stars

Perfection at the highest level.

They are great!! Good value for money and quality products.

August 3, 2020
Unprompted review
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Reply from Geocache Land

Hi David, thanks so much for your great review, we are so pleased you are happy with the quality of our products.

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Rated 4 out of 5 stars

Always had great service this is my…

Always had great service this is my sixth coin just wished they had a little more choice

July 25, 2020
Unprompted review
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Reply from Geocache Land

Hi Stuart, So pleased to hear our service is as it should be. We are always looking for new geocoins to extend our range and hopefully we will have more in your taste soon.

Rated 5 out of 5 stars

Fantastic service .

Fantastic service .. fast and reliable - a pleasure to do business with. Would certainly recommend to others - from ease of ordering, to express delivery, to quality of product, everything was first class. Tina

July 25, 2020
Unprompted review
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Reply from Geocache Land

Hi Tina, WOW! Thank you so much for this glowing review, we really appreciate it and your custom. We look forward to your next order.

Rated 5 out of 5 stars

Excellent quality and service

I recently ordered a selection of various containers and some additional bits and pieces. All was excellent quality, as advertised, and great service.

July 14, 2020
Unprompted review
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Reply from Geocache Land

Hi Mark, thank you for your review and we are so pleased that you found our service and quality to be excellent.

Rated 5 out of 5 stars

Another great purchase

Another great purchase from geocacheland! Days off during the covid crisis see me stuck at home and unable to unwind but thankfully I can plan my cache maintenance trips with stock received promptly from this shop. Obviously I bought a couple of coins too because, well why wouldn’t I?! Can never have too many haha!! Thanks again guys your prompt shipping and great communication is just fantastic! Sorry about my silly questions and thank you for always answering them so quickly!

May 9, 2020
Unprompted review
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Reply from Geocache Land

Hi Rachael, Thank you so much for your repeat custom. We are very happy to hear we are still meeting your requirements and look forward to seeing you again.

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Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. When you have a question, Ian will get back to you asap, and that's within minutes in my case. Good quality items in his shop. The orders are very well packed, and a track and trace number available. Highly recommended.

May 8, 2020
Unprompted review
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Reply from Geocache Land

Hi Eugene, Thanks for taking the time to leave Geocache Land a review. It is really appreciated. We look forward to your next order.

Rated 5 out of 5 stars

Excellent service as always and fab…

Excellent service as always and fab products. Very happy with my purchases

January 11, 2020
Unprompted review
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Reply from Geocache Land

We are so glad to hear that you are happy with your recent purchases and look forward to your next order. Thank you for your custom and review.

Rated 5 out of 5 stars

Great service!

August 22, 2019
Unprompted review
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Reply from Geocache Land

Hi Carl, thanks for the great review. Hope to see you again soon

Rated 5 out of 5 stars

A great company to order from

A great company to order from, it provides a large range of geocaching equipment and is delivered quickly in well packaged boxes.

August 19, 2019
Unprompted review
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Reply from Geocache Land

Hi Fiona, Thank you for taking the time to review Geocache Land. We are very pleased to see your comments.

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Rated 5 out of 5 stars

They were rude, but everything is OK at the end.

I sent an email asking them to kindly send the product as if it were used or gift. They might have opened the box and actually shipped as used. The tax in Brazil is something absurd, about 120% of the value of the product. Something that would make my purchase totally unviable, since I made a very significant purchase. I said they could cancel the purchase if this was not possible, but they sent it anyway and were still very rude to me in the service saying they would not make exception and that blablabla. Now I will be required to pay the customs fee, which will be close to $ 500.00 which is absurd. Thank you!

EDIT: my request was not illegal as they claim. If you actually open the product out of the box, it is considered used, and you can declare a symbolic value like 10 bucks. Immoral is having to pay more than the value of the product to receive it.

EDIT2: I received the geocoins today. Actually they have made what I requested, so I didn't pay any taxes. I'm not sure why they were rude and make rage in the support. But at the end everything was OK! Thank you so much.

August 19, 2019
Unprompted review
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Reply from Geocache Land

Hello FelipeL,

Thank you for your review, however we feel it is a little misleading to other customers.
You first contacted us about the postage of your order after we had shipped your package. Your first email asked Geocache Land to illegally mark the contents value at $10 not as used or a gift (which would also be illegal). Your second email, received a few minutes later asked to cancel the order if we were not willing to mark the contents value at $10, however as we stated in our email to you the order had already been shipped and therefore we were unable to cancel it.
We fully explained that it is in our terms and conditions that all import taxes and duties are the responsibility of the customer and you accepted this by placing your order.
At no point were we rude and we were unable to make any exception as it would have meant breaking the law.

Rated 5 out of 5 stars

Trackable dog tags

Quick response, great goods!

August 9, 2019
Unprompted review
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Reply from Geocache Land

Hi David,
Glad you liked the dog tags and hope to see you again soon.

Rated 5 out of 5 stars

Bit of a mix up

There was a bit of a mix up with the delivery but Ian sorted it all out so 5* for customer service, & everything else.

July 26, 2019
Unprompted review
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Reply from Geocache Land

Hi Rosie,
We do apologise for the mix up and are very happy to hear you are happy with our customer service.

Rated 5 out of 5 stars

could not be better!

Excellent service and faster delivery than I imagined!!
I had a question about an item that was out of stock on the website, I asked, stock was checked in a few minutes later the item was in my basket!!
Can’t fault this company!!

July 25, 2019
Unprompted review
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Reply from Geocache Land

Hi EmuStat,
Thank you for your great review! We are so please you are happy with our service and hope to see you again soon.

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Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery & good communications.

July 21, 2019
Unprompted review
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Reply from Geocache Land

HI,

So glad everything was upto the standard it should be

Rated 5 out of 5 stars

Great Service & Products

Order was delivered as stated and great products at a great price.

July 21, 2019
Unprompted review
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Reply from Geocache Land

Hi Julie,
Thank you for your kind words and review.

Rated 5 out of 5 stars

Fast service

Fast service, well packed.

July 19, 2019
Unprompted review
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Reply from Geocache Land

Hi Paul,

Thanks for your order and we are glad you found our packaging to be of a good standard.

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