In the middle of a funded research project and needed to replace some broken equipment with less than a 48 hour window. The customer services team were amazingly helpful in taking the order and seeing... See more
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The Advanced Flowmeter arrived promptly after ordering, well packed and secure. Product looks well made, well thought out and came with excellent operating instructions. Will try out on Sunday if weat... See more
Geopacks advanced steam flow meter: 1) TECHNICAL: After inserting the batteries, the instruments starts and works fine. According to the manual, the instrument goes to sleep mode after 2 mins and the... See more
Company replied
This will be the 2nd year that I have purchased this product. Delivery was quick and the wall chart arrived in perfect condition. The product is excellent in relation to quality and detail. It's great... See more
Company details
Information provided by various external sources
Geopacks has been providing innovative solutions to the UK education market for over 25 years and has built up an extensive knowledge and understanding of the geographical equipment requirements of schools, colleges and field study centres throughout the UK. In addition to supplying products from leading suppliers such as Ordnance Survey and Collins, we also manufacture a range of field equipment products that have built up an enviable reputation in the market place.
Contact info
Unit 4A, Hatherleigh Industrial Estate, Holsworthy Road, EX20 3LP, Hatherleigh, United Kingdom
- 01837 811 020
- service@geopacks.com
- geopacks.com
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You have send me the very old no
You have send me the very old map published 2024 and I was not happy with it as there is a lot of change and I thought its was 2025 or 26 versions
Delivered promptly
Delivered promptly, great product for the start of the school year!
Packaging was great to ensure the…
Packaging was great to ensure the product arrived in perfect condition.
Very quick delivery. Clear, detailed maps…
Very quick delivery and the maps were just what I wanted....clear and legible with a good level of detail
Quality exceeded my expectations
Great product. Arrived on time. Quality exceeded my expectations. I regularly stop to look at my map as I walk pass.
Good service and effecient and on time 🙂
Excellent, great feature on wall
Excellent quality laminated map, 2 feet square, with my little town (Crediton, Devon) positioned nicely in the centre, exactly as ordered. It's up in our entrance hall, and getting accompanied by our local photographs. Interesting and decorative.
Geopack framed map
Very good communication regarding purchase, and especially delivery. Slight damage to the item, but not enough to require return/refund.
“Item marked as delivered but never received – no help from customer service.”
I ordered a map from this company for around £34 including delivery, but I never received it.
According to the delivery email from Royal Mail, the parcel was “delivered to a common area.” I live in a flat and was at home all day waiting for this delivery. The driver never rang my bell, even though I live on the first floor and could have easily come downstairs to collect it.
When I saw the delivery notification, I immediately checked downstairs and around the building, but the parcel was nowhere to be found.
I contacted the company straight away. Their response was simply that the item was delivered and that they have proof from Royal Mail, so there is nothing they can do. They refused to refund or help investigate the situation. After a few emails, they even stopped responding completely.
This is extremely poor customer service. A responsible company should at least try to contact the courier and investigate what happened. Instead, they just dismissed the issue and left me out of pocket.
I have now raised the issue with my bank and they are investigating the payment. If the matter is not resolved, I will consider taking legal advice.
Very disappointing experience. I would strongly recommend thinking twice before ordering from this company, because if something goes wrong, they may not help you at all.
I suggest you try again and this time…
I suggest you try again and this time to the correct address!
Surpassed my expectations
The map arrived within a couple of days despite it being bought just after Xmas. It was really well packaged and delivered with care. The frame was better quality than I had expected and my overall impression was of a really great service.
Fast easy transaction
Fast easy transaction, communication brilliant kept informed with every step of the order, highly recommended
It's a very good looking and functional…
It's a very good looking and functional item.
The laminated London Knowledge Map was…
The laminated London Knowledge Map was very nice and well presented. It would have been even better if it included the most recent updates.
Good communication and quick delivery
Good communication and quick delivery. Great products. Thank you.
Delivered quickly
Good service & fast delivery.
The ordered current meters were delivered quickly, and a minor payment issue was resolved immediately. I recommend this company.
A lovely surprise winning a prize!
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